Contract notice
Section I: Contracting
authority
I.1) Name and addresses
NHS Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board
92G
Jenner House, Unit E3, Langley Park, Avon Way,
Chippenham
SN15 1GG
UK
Contact person: Donna Harrington
E-mail: donnaharrington@nhs.net
NUTS: UKK1
Internet address(es)
Main address: www.bsw.icb.nhs.uk
Address of the buyer profile: https://health-family.force.com/s/Welcome
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://health-family.force.com/s/Welcome
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://health-family.force.com/s/Welcome
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
High Intensity User (HIU) Service to BSW ICB
Reference number: C238070/WA15238
II.1.2) Main CPV code
85000000
II.1.3) Type of contract
Services
II.1.4) Short description
Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board seeks to commission a High Intensity Use Service to people residing within the BSW geographical footprint. The service seeks to identify, engage, understand, and support people through a person-centered approach who repeatedly and often escalate a number of presentations to the emergency departments at Royal United Hospitals in Bath, Great Western Hospital in Swindon and Salisbury District Hospital in Wiltshire (and other acute and aligned resources) and are using healthcare more than, or differently than, expected for their specific needs.
The service will proactively work with a rolling cohort of people, using a person-centered, 'what matters to me' conversation and "team around the person" approach to better deliver against the agreed needs of that individual.
The key objectives are:
• Identify those at greatest risk of ED attendance and non-elective admissions.
• Proactively work with a rolling cohort of HIU people, really understanding what they need.
• Provide a de-medicalised, non-judgemental, shame and trauma informed human support to resolve any underlying social and emotional need which led to hospital attendance.
• To coordinate wellbeing and connect with other services, enrolling them to help to get to the desired end.
• Reduce ED attendances and avoidable non-elective admissions.
• Impact positively on reducing the high intensity use of healthcare.
• Reduce ambulance conveyances as a by-product of reducing ED attendances.
• Improve people's quality of life.
• Provide high quality and personalised interventions.
• Promote self-care and health and well-being of people (health coaching)
• Minimise inappropriate use of resources.
• Enable people to have a positive experience of the service.
• Support people to flourish through sustaining job opportunities, reconnecting with families, improving well-being etc.
The initial contract term will be for 2 years, with an optional extension of any period up to 1 year. The maximum budget is £1,080,000 over the 3 year term. The annual budget for 24/25 is £360,000.
The new service will commence on the 1st July 2024.
This procurement is being carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioners.
II.1.5) Estimated total value
Value excluding VAT:
1 080 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.3) Place of performance
NUTS code:
UKK1
II.2.4) Description of the procurement
Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board seeks to commission a High Intensity Use Service to people residing within the BSW geographical footprint. The service seeks to identify, engage, understand, and support people through a person-centered approach who repeatedly and often escalate a number of presentations to the emergency departments at Royal United Hospitals in Bath, Great Western Hospital in Swindon and Salisbury District Hospital in Wiltshire (and other acute and aligned resources) and are using healthcare more than, or differently than, expected for their specific needs.
The service will proactively work with a rolling cohort of people, using a person-centered, 'what matters to me' conversation and "team around the person" approach to better deliver against the agreed needs of that individual.
The key objectives are:
• Identify those at greatest risk of ED attendance and non-elective admissions.
• Proactively work with a rolling cohort of HIU people, really understanding what they need.
• Provide a de-medicalised, non-judgemental, shame and trauma informed human support to resolve any underlying social and emotional need which led to hospital attendance.
• To coordinate wellbeing and connect with other services, enrolling them to help to get to the desired end.
• Reduce ED attendances and avoidable non-elective admissions.
• Impact positively on reducing the high intensity use of healthcare.
• Reduce ambulance conveyances as a by-product of reducing ED attendances.
• Improve people's quality of life.
• Provide high quality and personalised interventions.
• Promote self-care and health and well-being of people (health coaching)
• Minimise inappropriate use of resources.
• Enable people to have a positive experience of the service.
• Support people to flourish through sustaining job opportunities, reconnecting with families, improving well-being etc.
Desired outcomes:
The service will contribute to the following overarching outcomes:
• Improve health and wellbeing of our population.
• Improve access and experience.
• Increase overall life expectancy across our population.
• Reduce impact of long-term conditions / morbidity
• Reduce health inequalities.
• Improve sustainability of workforce and carers
The initial contract term will be for 2 years, with an optional extension of any period up to 1 year. The maximum budget is £1,080,000 over the 3 year term. The annual budget for 24/25 is £360,000.
The new service will commence on the 1st July 2024.
This processed is being managed by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioner(s).
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 24
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
Yes
Description of options:
Optional extension of any period up to 1 year.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
The services are healthcare services falling within Regulation 11 of the Health Care Services (Provider Selection Regime) Regulations 2023 (PSR Regulations) and for the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 (PCR 2015) do not apply to this procurement.
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:
Staff who deliver the service will be trained and/or working towards accreditation with the Personalised Care Institute.
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
26/02/2024
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 12 (from the date stated for receipt of tender)
IV.2.7) Conditions for opening of tenders
Date:
26/02/2024
Local time: 13:00
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.3) Additional information
Interested providers will be able to view this opportunity via the live opportunities list on the 'Health Family' e-procurement system, Atamis. Click on 'View our Live Opportunities' from the home page, available on the following link: https://health-family.force.com/s/Welcome.
Once you have found the opportunity (via the search function, using the title or reference number), to gain full access to the bid documentation (including questionnaires), you will need to click on 'Register interest' - this will take you to the log-in page.
If you are not already registered on the system, you will need to do so before gaining full access to the documentation and be able to submit a bid.
This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award.
VI.4) Procedures for review
VI.4.1) Review body
Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board
Chippenham
UK
VI.5) Date of dispatch of this notice
26/01/2024