Procurement description
The Defence Infrastructure Organisation (DIO) on behalf of the Ministry of Defence (MOD), is looking to secure the provision of end-to-end WWW services for the MOD’s specified estate in England and Wales, through a single Managed Service Provider (MSP).
MOD has a significant and geographically dispersed WWW estate in England and Wales with a combination of public supply and its own private water network. The Contract will go-live in 2 main stages with Wales and South-West England going first on 01 Dec 2028, with the rest of England on 30 Mar 2030, with the other smaller requirements going live as the Authority’s other contracts and agreements expire or earlier with the agreement of the MSP.
The Defence Water Services Programme (DWSP) will deliver a single contract to effectively support, manage and assure supply chain WWW service provision, delivering a common user experience across the England and Wales estate. Due to the extent and dispersed nature of MOD WWW assets, the MSP will need to demonstrate all technical competencies required to deliver the full spectrum of WWW services which may include but may not be limited to:
Operational Water and Wastewater Services
Water Abstraction & Treatment Water Abstraction & Treatment
Abstraction licensing management
Water resource management
Operation and maintenance of raw water reservoirs and water treatment works
Provision of emergency water supplies and alternative supplies for security and resilience
Long-term asset management planning
Potable Water Distribution & Measurement Maintenance of water mains and service pipes
Lead pipe replacement
Operation and maintenance of service reservoirs, booster pumps and Pressure Reducing Valves (PRVs)
Additional dosing
Metering and measurement
Pre-planned maintenance and reactive repairs
Proactive investment planning
Long-term asset management planning
Non-Potable Water Systems (e.g. Fire Mains) Operation and maintenance of emergency water storage, dedicated fire mains, valves and hydrants, softened water systems and saltwater systems
Pre-planned maintenance and reactive repairs
Proactive investment planning
Wastewater Collection (Sewerage & Pumping) Sewage collection and sewerage systems
Operation and maintenance of sewage pumping stations, rising mains, combined sewer overflows
Resolve sewer blockages and flooding
Long-term asset management planning
Wastewater Treatment & Discharge Sewage treatment
Management of discharge consents/permits
MCERTS calibration and reporting
Sludge treatment and disposal
Pre-planned maintenance and reactive repairs
Proactive investment
Long-term asset management planning
Surface Water Systems Operation and maintenance of oil water interceptors, surface water sewers and surface water discharges
Flood defences and surface water flooding management
Reactive repairs
Proactive investment
Long-term asset management planning
Helpdesk & Stakeholder Management 24/7 omnichannel helpdesk
Incident management and emergency Water and Wastewater services
Job triage, scheduling, and feedback
Complaints resolution
Performance management
Water and Wastewater Sampling & Analysis Water and Wastewater quality sampling
Specialist laboratory and testing
Reporting
Specific sampling and analysis services
Water and Wastewater Management Services
Statutory Undertaker (SU) & Retailer Charges SU relationship management
Cost forecasting
SU annual negotiations
Maximum Daily Demand (MDD) tariffs management
Management of trade effluent discharge consents
Retailer contract negotiation
Issue resolution
Estate Development & Change Liaison with estate development teams and developers
Approvals for WWW connections
Acceptance and management of third-party assets
Management of MOD Third-Party agreements Easements and access rights
MOD customer management and charging
Third party agreements and base separations
Supplier Management Appointment and management of suppliers
Small to medium sized enterprise (SME) analysis
Other Services
Energy management Implementation of an energy management strategy
Network optimisation Advise MOD on asset optimisation
Identify over/under capacity
Recommend removal of surplus or redundant assets
Security and Resilience of Supply Collaborate with MOD to mitigate security and supply resilience issues
Demand Supply Balancing Ensure a sustainable water supply that meets actual and forecasted demand
Meter Calibration Verify and adjust water meter accuracy
Anomaly Investigation
Detection of unusual behaviours in water systems
Analysis of deviations from normal operations
Response to anomalies across the water cycle
Licensing and Permit Management Management of licenses and permits
Innovation Support MOD in driving and implementing innovation
Further information regarding the scope of the contract and the key features of the future arrangements can be found in the DWSP Concept Paper. During the life of the contract there may be growth or reduction in estate driven by changes in defence outputs and requirements.