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Summary

OCID:
Published by:: London Borough of Redbridge
Authority ID:: AA20166
Publication date:: 09 January 2026
Deadline date:: -
Notice type:: Contract Award Notice
Has documents:: No
Has SPD:: No
Has Carbon Reduction Plan:: N/A

Abstract

The Council of the London Borough of Redbridge (“the Authority”) sought Tenders from suitably

experienced and qualified organisations for the Dynamic Purchasing Systems for the provision of Supported Living Services.

A new commissioning model for supported living services for adults with learning disabilities, mental health and autism has been co-designed with our residents, practitioners, providers and carers. The model is strengths based and focuses on achieving improved outcomes for people; preventing people’s ‘needs escalating, whilst supporting people to maximise their independence. The approach enables providers to work closely with individuals who are referred into their services, to create a bespoke offer for each individual which addresses what is important to them and delivers services which the Council, providers and people themselves will be able to measure. The progression pathway is embedded in the supported living model. It is a person-centred approach which embeds and encourage concept that ‘Supported Living’ is a part of a person’s journey and not the destination. It recognises that every person with a Learning Disability, Mental Health condition or Autism has the potential and opportunity to move to a higher level of functioning if they are given the appropriate care and support.

The practice is based on:

• Focussing on strengths, rather than a deficit based, assessment and support planning.

• With an emphasis on improving and sustaining independence living abilities.

• Recognising the difference between maintenance and development needs.

• Use goal directed support planning.

• Undertake outcome focused reviews.

• Take a positive risk management.

Some of the outcomes that the council, residents and providers will be able to measure include:

○ Ensuring quality of life for people with care and support needs.

○ Delaying and reducing the need for care and support.

○ Ensuring that people have a positive experience of care and support.

○ Safeguarding adults whose circumstances make them vulnerable and protect them from avoidable harm.

Full notice text

Contract award notice

Results of the procurement procedure

Section I: Contracting entity

I.1) Name and addresses

London Borough of Redbridge

Lynton House , 255-259 High Road

Ilford

IG1 1NY

Contact person: - Gemma Edwards

Telephone: +44 7810501769

E-mail: Gemma.Edwards@walthamforest.gov.uk

NUTS: UKI53

Internet address(es)

Main address: http://www.redbridge.gov.uk/

Address of the buyer profile: http://www.redbridge.gov.uk/

I.4) Type of the contracting authority

Regional or local authority

I.5) Main activity

General public services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Dynamic Purchasing Vehicle for the provision of supported living services for adults with learning disability, mental health and autism

Reference number: DN745470

II.1.2) Main CPV code

85000000

II.1.3) Type of contract

Services

II.1.4) Short description

The Council of the London Borough of Redbridge (“the Authority”) sought Tenders from suitably

experienced and qualified organisations for the Dynamic Purchasing Systems for the provision of Supported Living Services.

The practice is based on:

• Focussing on strengths, rather than a deficit based, assessment and support planning.

• With an emphasis on improving and sustaining independence living abilities.

• Recognising the difference between maintenance and development needs.

• Use goal directed support planning.

• Undertake outcome focused reviews.

• Take a positive risk management.

Some of the outcomes that the council, residents and providers will be able to measure include:

○ Ensuring quality of life for people with care and support needs.

○ Delaying and reducing the need for care and support.

○ Ensuring that people have a positive experience of care and support.

○ Safeguarding adults whose circumstances make them vulnerable and protect them from avoidable harm.

II.1.6) Information about lots

This contract is divided into lots: Yes

II.1.7) Total value of the procurement

Value excluding VAT: 66 000 000.00 GBP

II.2) Description

Lot No: 1

II.2.1) Title

LOT 1: LOW AND MEDIUM NEEDS

II.2.2) Additional CPV code(s)

85000000

II.2.3) Place of performance

NUTS code:

UKI53

II.2.4) Description of the procurement

The Authority sought suppliers who can support people with low level needs with aspects of their

daily living. The people have a diagnosis of a learning disability and or, mental health and or autism. This may include people who are receiving S117 aftercare support. People in LOT 1 will require support with the following tasks which may include and not limited to:

• Claiming benefits, income maximisation and budgeting,

• Prompting or managing and maintaining personal hygiene,

• Maintaining home environment,

• Enabling social inclusion and community integration,

• Maintaining adequate nutrition, meal planning and/or meal preparation,

• Medication compliance (prompting or administration),

• Managing and maintaining tenancy,

• Support to access gainful daytime such as employment, training or leisure activities,

• Develop capabilities and skills to progress to independent living

II.2.5) Award criteria

Quality criterion: Quality / Weighting: 60

Price / Weighting: 40

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 2

II.2.1) Title

LOT 2: HIGH AND SPECIALIST NEEDS

II.2.2) Additional CPV code(s)

85000000

II.2.3) Place of performance

NUTS code:

UKI53

II.2.4) Description of the procurement

The Authority sought suppliers who can support who have a diagnosis of a learning disability and or mental health condition and or autism. People may have additional conditions which may need specialist support. The specialisms will include challenging behaviour, acquired brain injury, complex epilepsy, Prader Willi syndrome, Korsakoff syndrome, substance misuse and dual diagnosis. People in LOT 2 may have multiple and interacting mental health conditions e.g. personality disorder. Some people may be actively using substances, may have chaotic lifestyles and presentations, may have experienced domestic abuse and other types of abuse which results in a history of trauma and are at risk of relapse. This may include people who are receiving S117 aftercare support.

Providers will be required support people with all the tasks outlined for Lot 1 with the addition of:

• Regular supervision throughout the day,

• Behaviour management eg psychologist implemented behavioural, drug and alcohol safety plan,

• Support with eating, feeding, personal care, continence care,

• Medication administration,

• Develop skills to become independent or more independent with activities,

• Supported recovery setting to achieve their aspirations by building upon their strengths, skills and

knowledge,

• Intense support to achieve personal recovery, an appropriate, assertive support response is needed to ensure prevention of escalation and support progression.

II.2.5) Award criteria

Quality criterion: Quality / Weighting: 60

Price / Weighting: 40

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 3

II.2.1) Title

LOT 3: COMPLEX AND BESPOKE NEEDS

II.2.2) Additional CPV code(s)

85000000

II.2.3) Place of performance

NUTS code:

UKI53

II.2.4) Description of the procurement

The Authority sought suppliers who can support people with a diagnosis of a learning disability,

mental health condition and/or autism. People in LOT 3 have very complex needs and require individually bespoke support with accommodation. This includes Transforming Care Partnership (TCP) who have very complex needs who require individually bespoke support with accommodation. People may be discharged from having ben assessed in hospital and treated in hospital or secure units for a long time with complex behaviour needs, who have had care packages breakdown multiple times, are jointly funded with health, have a history of offending or high-risk behaviour. Providers will be required to support people with all the tasks outlined for Lot 2 with the addition of:

• 1-2-1 or more support or supervision on a 24-hour basis.

• Behaviour management on a daily basis.

• Highly coordinated and regular review support planning to manage their lives in the short and long term.

• Successfully managing transitions from assessment and transitions units into the community.

II.2.5) Award criteria

Quality criterion: Quality / Weighting: 100

Price / Weighting: 0

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.3) Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2024/S 000-031876

Section V: Award of contract

Lot No: 1

Contract No: LOT 1: LOW AND MEDIUM NEEDS

Title: LOT 1: LOW AND MEDIUM NEEDS

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

London

N1 7GU

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Wellspring Care Home Ltd

102 Cranbrook Road

Ilford

IG1 4NH

NUTS: UK

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 30 000 000.00 GBP

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 2

Contract No: LOT 2: HIGH AND SPECIALIST NEEDS

Title: LOT 2: HIGH AND SPECIALIST NEEDS

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

London

E16 3RU

NUTS: UK

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 24 000 000.00 GBP

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 3

Contract No: LOT 3: COMPLEX AND BESPOKE NEEDS

Title: LOT 3: COMPLEX AND BESPOKE NEEDS

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

22/08/2025

V.2.2) Information about tenders

Number of tenders received: 197

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Jothno Care and Support Ltd

436 High Street North, Manor Park

London

E12 6RH

NUTS: UKI

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 12 000 000.00 GBP

V.2.5) Information about subcontracting

Section VI: Complementary information

VI.4) Procedures for review

VI.4.1) Review body

London Borough of Redbridge

Ilford

IG1 1NY

Internet address(es)

URL: www.redbridge.gov.uk

VI.5) Date of dispatch of this notice

08/01/2026

Coding

Commodity categories

ID	Title	Parent category
85000000	Health and social work services	Other Services

Delivery locations

ID	Description
100	UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID	Description
There are no alert restrictions for this notice.

About the buyer

Main contact:: Gemma.Edwards@walthamforest.gov.uk
Admin contact:: N/a
Technical contact:: N/a
Other contact:: N/a

Further information

Date	Details
No further information has been uploaded.

Dynamic Purchasing Vehicle for the provision of supported living services for adults with learning disability, mental health and autism

Contents

Summary

Abstract

Full notice text

Contract award notice

Section I: Contracting entity

I.1) Name and addresses

I.4) Type of the contracting authority

I.5) Main activity

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

II.1.2) Main CPV code

II.1.3) Type of contract

II.1.4) Short description

II.1.6) Information about lots

II.1.7) Total value of the procurement

II.2) Description

II.2.1) Title

II.2.2) Additional CPV code(s)

II.2.3) Place of performance

II.2.4) Description of the procurement

II.2.5) Award criteria

II.2.11) Information about options

II.2.13) Information about European Union funds

II.2.1) Title

II.2.2) Additional CPV code(s)

II.2.3) Place of performance

II.2.4) Description of the procurement

II.2.5) Award criteria

II.2.11) Information about options

II.2.13) Information about European Union funds

II.2.1) Title

II.2.2) Additional CPV code(s)

II.2.3) Place of performance

II.2.4) Description of the procurement

II.2.5) Award criteria

II.2.11) Information about options

II.2.13) Information about European Union funds

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

IV.1.3) Information about a framework agreement or a dynamic purchasing system

IV.1.8) Information about Government Procurement Agreement (GPA)

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Section V: Award of contract

V.2 Award of contract

V.2.1) Date of conclusion of the contract

V.2.2) Information about tenders

V.2.3) Name and address of the contractor

V.2.3) Name and address of the contractor

V.2.3) Name and address of the contractor

V.2.3) Name and address of the contractor

V.2.3) Name and address of the contractor

V.2.3) Name and address of the contractor

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V.2.3) Name and address of the contractor

V.2.3) Name and address of the contractor

V.2.3) Name and address of the contractor

V.2.3) Name and address of the contractor

V.2.3) Name and address of the contractor

V.2.4) Information on value of the contract/lot (excluding VAT)

V.2.5) Information about subcontracting

Section V: Award of contract

V.2 Award of contract