Summary
- OCID:
- ocds-h6vhtk-0561d1
- Published by:
- ATOC Limited / Train Information Services Limited
- Authority ID:
- AA88040
- Publication date:
- 10 January 2026
- Deadline date:
- -
- Notice type:
- UK6
- Has documents:
- No
- Has SPD:
- No
- Has Carbon Reduction Plan:
- N/A
Abstract
The Rail Delivery Group (RDG) is seeking to procure a supplier to deliver three ongoing customer insight tracker surveys: the General Public Tracker, the Rail Demand Tracker, and the Customer Information Survey (InfoTracker). These trackers are essential for understanding public and customer perceptions of the rail industry, demand trends, and satisfaction with information provision, particularly during disruption.The appointed supplier will design and deliver robust, representative quarterly surveys, manage all fieldwork and data processing, and provide insightful analysis and regular reporting. The contract will be for two years, with an option to extend for a further three. All activities must align with PA23 procurement compliance, ensuring transparency, integrity, and data quality. Findings will support RDG’s strategic decision-making and stakeholder engagement, with outputs used internally and for external communications.
Full notice text
Scope
Procurement description
The Rail Delivery Group (RDG) is seeking to procure a supplier to deliver three ongoing customer insight tracker surveys: the General Public Tracker, the Rail Demand Tracker, and the Customer Information Survey (InfoTracker). These trackers are essential for understanding public and customer perceptions of the rail industry, demand trends, and satisfaction with information provision, particularly during disruption.
The appointed supplier will design and deliver robust, representative quarterly surveys, manage all fieldwork and data processing, and provide insightful analysis and regular reporting. The contract will be for two years, with an option to extend for a further three. All activities must align with PA23 procurement compliance, ensuring transparency, integrity, and data quality. Findings will support RDG’s strategic decision-making and stakeholder engagement, with outputs used internally and for external communications.
Contracting authority
ATOC Limited / Train Information Services Limited
Identification register:
Address 1: First Floor 1 Puddle Dock
Town/City: London
Postcode: EC4V 3DS
Country: United Kingdom
Companies House: 08176197
NUTS code: UKI31
Email: claire.m.smith@raildeliverygroup.com
Organisation type: Public authority - sub-central government
Supplier
BDRC
Identification register:
Address 1: 3 Thomas More Square
Town/City: London
Postcode: E1W 1YW
Country: United Kingdom
Public Procurement Organisation Number: PBMT-4933-VYPT
NUTS code: UKI42
Email: Tim.Sander@bva-bdrc.com
Type:
Procedure
Procedure type
Competitive flexible procedure
Is this procurement under a special regime?
Utilities
Contract
1
Status: Pending
Related lots
1
Date the contract will be signed (estimated)
21 January 2026, 23:59PM
Can this contract be extended?: Yes
Value
1116384 GBP Including VAT
CPV classifications
- 73110000 - Research services
Is the total value above threshold?
Above threshold
Contract dates (estimated)
01 April 2026, 00:00AM to 31 March 2028, 23:59PM
Extension end date (if all the extensions are used): 31 March 2031
Coding
Commodity categories
| ID |
Title
|
Parent category
|
| 73110000 |
Research services |
Research and experimental development services |
Delivery locations
| ID |
Description
|
| 100 |
UK - All |
Alert region restrictions
The buyer has restricted the alert for this notice to suppliers based in the following regions.
| ID |
Description
|
|
There are no alert restrictions for this notice.
|
About the buyer
- Main contact:
- N/a
- Admin contact:
- N/a
- Technical contact:
- N/a
- Other contact:
- N/a
Further information
|
Date
|
Details
|
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No further information has been uploaded.
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