Contract notice
Section I: Contracting
authority
I.1) Name and addresses
NHS Highland
Assynt House, Beechwood Park
Inverness
IV2 3BW
UK
Telephone: +44 1463704000
E-mail: nhsh.tenders@nhs.scot
NUTS: UKM6
Internet address(es)
Main address: http://www.nhshighland.scot.nhs.uk
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00302
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://www.publictendersscotland.publiccontractsscotland.gov.uk
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://www.publictendersscotland.publiccontractsscotland.gov.uk
I.4) Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local subdivisions
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
HH072-25-HB Specialist Environmental Aids for Deaf People
Reference number: HH072-25-HB
II.1.2) Main CPV code
33185000
II.1.3) Type of contract
Supplies
II.1.4) Short description
NHS Highland requires the provision of Environmental Aids and Equipment to enhance independence, safety, and overall wellbeing for individuals with hearing loss across the Highland region.
Maintenance and Repair Support
Offer assistance with the servicing and repair of hearing-related equipment provided to individuals.
Recycling and Disposal of Non-Functional Equipment
Facilitate the responsible recycling and disposal of returned equipment that is no longer operational.
Training and Advisory Services for Deaf Support Staff
Deliver expert guidance and training to deaf support staff on the use, functionality, and appropriateness of specialist aids and equipment tailored to the needs of individuals with hearing loss.
II.1.5) Estimated total value
Value excluding VAT:
125 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
33196200
33196100
33196000
33185000
33185100
85120000
32552150
32552160
II.2.3) Place of performance
NUTS code:
UKM6
Main site or place of performance:
NHS Highland
II.2.4) Description of the procurement
NHS Highland is seeking to engage a suitably qualified organisation to deliver a comprehensive service for the provision of environmental aids and equipment designed to enhance the independence, safety, and overall wellbeing of individuals with hearing loss across the Highland region.
The appointed contractor will be responsible for the following key service components:
Supply of Aids and Equipment: Provision of specialist environmental aids and equipment to eligible individuals, on a loan basis, as determined by NHS Highland’s established risk and eligibility criteria.
Maintenance and Repair Services: Facilitation of repairs to issued equipment where feasible, ensuring that returned items are restored to a functional condition suitable for re-issue, thereby supporting the sustainability and efficiency of the service.
Recycling and Disposal Compliance: Management of equipment recycling and disposal in accordance with the Waste Electrical and Electronic Equipment (WEEE) regulations, ensuring environmentally responsible practices are upheld.
Training and Advisory Support: Delivery of expert guidance and training to deaf support staff, covering the operation, functionality, and appropriateness of the aids and equipment provided, to ensure optimal use and benefit for individuals with hearing loss.
II.2.5) Award criteria
Criteria below:
Quality criterion: Quality
/ Weighting: 70
Cost criterion: Cost
/ Weighting: 30
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start:
01/04/2026
End:
31/03/2029
This contract is subject to renewal: Yes
Description of renewals:
An option to extend for a further 12 months
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement with a single operator.
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2025/S 000-068313
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
09/02/2026
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Tender must be valid until:
09/04/2026
IV.2.7) Conditions for opening of tenders
Date:
09/02/2026
Local time: 12:00
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
Yes
Estimated timing for further notices to be published:
If we are to retender this procurement it will be readvertised around 2029.
VI.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.3) Additional information
The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 30805. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343
Community benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/
A summary of the expected community benefits has been provided as follows:
The Contractor shall work closely with NHSH to identify any areas which can improve the economic, social, environmental wellbeing and assist in the reduction of health inequalities across NHS Highland Health Board area.
Some community initiatives which will be targeted for delivery include, but are not restricted to, delivery of the following:
- Targeted Recruitment and Training Initiatives
- Educational Support Initiatives
- Vocational Training/Projects
- Supply Chain Development
- Community and Environmental Initiatives
- Supported Business, Third Sector and Voluntary Initiatives
- Social Enterprise and Co-operative Initiatives
- Equality and Diversity Initiatives
- Poverty Initiatives
- The provision of professional advice
This could also include identifying sustainable products in a cost-effective manner, and promoting innovation. In order to ensure the highest standards of service quality in this contract we expect contractors to agree to support the concept, provision and on-going development of Community Benefits provision in relation to this Contract.
(SC Ref:819000)
VI.4) Procedures for review
VI.4.1) Review body
The Inverness Justice Center
Inverness
IV1 1AH
UK
VI.5) Date of dispatch of this notice
09/01/2026