Contract award notice – utilities
Section I: Contracting
entity
I.1) Name and addresses
Transpennine Trains Limited
Bridgewater House, 58-60 Whitworth Street
Manchester
M1 6LT
UK
Contact person: Adam Meakin
Telephone: +44 7929383644
E-mail: procurement.services@tpexpress.co.uk
NUTS: UKD33
Internet address(es)
Main address: https://www.tpexpress.co.uk/about-us
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.6) Main activity
Railway services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
TPT134 - Single Customer View Data Platform & CRM - Implementation & Managed Service
Reference number: TPT134
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
TPT are looking to award agreement for the procurement of a data platform solution (known as Single Customer View) the implementation of the platform and the ongoing managed service of the data platform. Additionally, TPT are also looking to award an agreement for the Managed Service of its current CRM solution. For the avoidance of doubt, a new CRM solution is not included in the scope of this requirement.
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
1 062 646.63
GBP
II.2) Description
Lot No: A
II.2.1) Title
Lot A – Data Platform including Implementation and Managed Service
II.2.2) Additional CPV code(s)
48000000
II.2.3) Place of performance
NUTS code:
UKD33
Main site or place of performance:
Manchester
II.2.4) Description of the procurement
Data Solution – provide a data solution that meets the functional and non-functional requirements. Implementation – building and implementing the proposed data solution that will provide a Single Customer View. Managed Service – full management, maintenance, monitoring, enhancement of the data solution. o Data Strategy – lead in the development of the Single Customer View and Data Strategy that includes but is not limited to GDPR compliance, data management, data transformation and innovation. Data Projects – scoping and delivery of data projects to meet industry and TPT requirements, working effectively and efficiently with other agencies and suppliers to deliver the most appropriate and cost-effective solution
II.2.5) Award criteria
Quality criterion: Technical
/ Weighting: 60
Cost criterion: Commercial
/ Weighting: 40
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Access code for Delta is X8VTB9P5YC
Lot No: B
II.2.1) Title
Lot B – CRM Managed Service
II.2.2) Additional CPV code(s)
72212481
II.2.3) Place of performance
NUTS code:
UKD33
Main site or place of performance:
Manchester
II.2.4) Description of the procurement
Managed Service - full management, maintenance, monitoring and enhancement of the current Salesforce Marketing Cloud “SFMC” CRM solution. Campaign Operations – lead on and support TPT with utilising SFMC for campaign operations. Training – lead on and provide training to enhance TPT knowledge aiding the team to become self-serve (with BAU) with the SFMC solution.
II.2.5) Award criteria
Quality criterion: Technical
/ Weighting: 60
Cost criterion: Commercial
/ Weighting: 40
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Access code for Delta is X8VTB9P5YC
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Negotiated with call for competition
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2004/S 000-017398
Section V: Award of contract
Lot No: 1
Title: TPT134 - Single Customer View Data Solution - Implementation & Managed Service
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
06/01/2026
V.2.2) Information about tenders
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Plinc Limited
4118854
60 Great Portland Street
London
W1W 7RT
UK
NUTS: UKI
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 854 887.38
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 2
Title: TPT134 – CRM Managed Service
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
27/10/2025
V.2.2) Information about tenders
Number of tenders received: 4
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Plinc Limited
4118854
60 Great Portland Street
London
W1W 7RT
UK
NUTS: UKI
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 291 324.13
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1005340503 GO Reference: GO-202619-PRO-34068094
VI.4) Procedures for review
VI.4.1) Review body
TransPennine Trains Limited
Floor 7 Bridgewater House, 58-60 Whitworth Street
Manchester
M1 6LT
UK
VI.5) Date of dispatch of this notice
09/01/2026