Contract notice
Section I: Contracting
authority
I.1) Name and addresses
NHS South East London Integrated Care Board
72Q
Southwark Council, 160 Tooley Street
London
SE1 2QH
UK
Contact person: Kieran James Paterson
E-mail: kieran.james-paterson@nhs.net
NUTS: UKI
Internet address(es)
Main address: https://www.selondonics.org/icb/
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://atamis-1928.my.site.com/s/Welcome
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://atamis-1928.my.site.com/s/Welcome
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
SEL ICB - 111 IUC Contract
Reference number: 2015
II.1.2) Main CPV code
85100000
II.1.3) Type of contract
Services
II.1.4) Short description
South East London (SEL) Integrated Care Board (ICB) is seeking to procure a new NHS 111 service for SEL.
The service will be procured in eight Lots: one call handling service, six in-hours Integrated Delivery Units (one per borough) and one out-of-hours Integrated Delivery Unit. The 111 clinical assessment aspect of the service will be delivered via the Integrated Delivery Units both at a local and SEL level.
Interested providers may bid for between one and eight Lots.
SEL ICB is seeking collaborative and innovative providers that will ensure the holistic needs of its patients are provided for as close to home as possible, working in tandem with local Integrated Neighbourhood Teams. The combined service offering of the eight Lots must be individually and mutually resilient.
The contracts will start on the 1st April 2027 and run for 3 years with the option to extend for a further 2 years at the sole discretion of the Authority.
The five-year financial envelope for each Lot is as follows:
Lot 1: Call Handling - £56,112,000
Lot 2: Bexley in hours IDU - £1,698,000
Lot 3: Bromley in hours IDU - £2,394,000
Lot 4: Greenwich in hours IDU - £2,394,000
Lot 5: Lambeth in hours IDU - £2,572,000
Lot 6: Lewisham in hours IDU - £2,832,000
Lot 7: Southwark in hours IDU - £2,634,000
Lot 8: SEL out of hours IDU - £36,199,000
II.1.5) Estimated total value
Value excluding VAT:
106 826 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
Yes
Tenders may be submitted for all lots
II.2) Description
Lot No: 1
II.2.1) Title
Call Handling
II.2.2) Additional CPV code(s)
85100000
II.2.3) Place of performance
NUTS code:
UKI
II.2.4) Description of the procurement
Please see the relevant service specification on the Atamis e-tendering portal page.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT:
56 112 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start:
01/04/2027
End:
31/03/2030
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
Yes
Description of options:
The contracts will start on the 1st April 2027 and run for 3 years with a potential 2-year extension.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 2
II.2.1) Title
Bexley in hours IDU
II.2.2) Additional CPV code(s)
85100000
II.2.3) Place of performance
NUTS code:
UKI
II.2.4) Description of the procurement
Please see the relevant service specification on the Atamis e-tendering portal page.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT:
1 698 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start:
01/04/2027
End:
31/03/2030
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
Yes
Description of options:
The contracts will start on the 1st April 2027 and run for 3 years with a potential 2-year extension.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 3
II.2.1) Title
Bromley in hours IDU
II.2.2) Additional CPV code(s)
85100000
II.2.3) Place of performance
NUTS code:
UKI
II.2.4) Description of the procurement
Please see the relevant service specification on the Atamis e-tendering portal page.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT:
2 394 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start:
01/04/2027
End:
31/03/2030
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
Yes
Description of options:
The contracts will start on the 1st April 2027 and run for 3 years with a potential 2-year extension.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 4
II.2.1) Title
Greenwich in hours IDU
II.2.2) Additional CPV code(s)
85100000
II.2.3) Place of performance
NUTS code:
UKI
II.2.4) Description of the procurement
Please see the relevant service specification on the Atamis e-tendering portal page.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT:
2 394 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start:
01/04/2027
End:
31/03/2030
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
Yes
Description of options:
The contracts will start on the 1st April 2027 and run for 3 years with a potential 2-year extension.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 5
II.2.1) Title
Lambeth in hours IDU
II.2.2) Additional CPV code(s)
85100000
II.2.3) Place of performance
NUTS code:
UKI
II.2.4) Description of the procurement
Please see the relevant service specification on the Atamis e-tendering portal page.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT:
2 572 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start:
01/04/2027
End:
31/03/2030
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
Yes
Description of options:
The contracts will start on the 1st April 2027 and run for 3 years with a potential 2-year extension.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 6
II.2.1) Title
Lewisham in hours IDU
II.2.2) Additional CPV code(s)
85100000
II.2.3) Place of performance
NUTS code:
UKI
II.2.4) Description of the procurement
Please see the relevant service specification on the Atamis e-tendering portal page.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT:
2 832 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start:
01/04/2027
End:
31/03/2030
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
Yes
Description of options:
The contracts will start on the 1st April 2027 and run for 3 years with a potential 2-year extension.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 7
II.2.1) Title
Southwark in hours IDU
II.2.2) Additional CPV code(s)
85100000
II.2.3) Place of performance
NUTS code:
UKI
II.2.4) Description of the procurement
Please see the relevant service specification on the Atamis e-tendering portal page.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT:
2 634 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start:
01/04/2027
End:
31/03/2030
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
Yes
Description of options:
The contracts will start on the 1st April 2027 and run for 3 years with a potential 2-year extension.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 8
II.2.1) Title
SEL out of hours IDU
II.2.2) Additional CPV code(s)
85100000
II.2.3) Place of performance
NUTS code:
UKI
II.2.4) Description of the procurement
Please see the relevant service specification on the Atamis e-tendering portal page.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT:
36 199 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start:
01/04/2027
End:
31/03/2030
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
Yes
Description of options:
The contracts will start on the 1st April 2027 and run for 3 years with a potential 2-year extension.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2025/S 000-078580
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
09/03/2026
Local time: 17:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.7) Conditions for opening of tenders
Date:
10/03/2026
Local time: 09:00
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.3) Additional information
This is a Provider Selection Regime (PSR) Contract Notice inviting offers under the Competitive process (The Health Care Services (Provider Selection Regime) Regulations 2023, Regulation 11) . The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For avoidance of doubt the provisions of the Public Contract Regulations 2015 do not apply to this award.
The Procurement is being managed by the NHS London Commercial Hub (NHS LCH) hosted by NEL ICB, on behalf of the Authority, in connection with a competitive Invitation to Tender (ITT) exercise that is being conducted via a competitive process under the Health Care Services (Provider Selection Regime) Regulations 2023.
To access this opportunity please go to Atamis landing page to register:
https://atamis-1928.my.site.com/s/Welcome
Once you are registered and logged in to Atamis you can find the project by searching for "PRJ2015 South East London 111 Procurement"
Submissions will be assessed in line with the award criteria specified in the tender documents and in line with the stages specified in the tender documents.
High level overview provided below:
Procurement Specific Questionnaire - Pass/Fail
ITT Questionnaires - 88.00%
Presentation and Interview Stage - 12.00%
VI.4) Procedures for review
VI.4.1) Review body
NHS South East London Integrated Care Board
London
UK
VI.5) Date of dispatch of this notice
12/01/2026