Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
London Borough of Richmond upon Thames
44 York Street, Twickenham, Civic Centre
Richmond
TW1 3BZ
UK
Contact person: Procurement Team
Telephone: +44 2088716000
E-mail: procurement@richmondandwandsworth.gov.uk
NUTS: UKI75
Internet address(es)
Main address: www.richmond.gov.uk
Address of the buyer profile: www.richmond.gov.uk
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Residential and Nursing Care Services
Reference number: CPT3421
II.1.2) Main CPV code
85000000
II.1.3) Type of contract
Services
II.1.4) Short description
Richmond Council were looking to establish a strategic partnership with an industry leading Residential and Nursing Care Provider for Older Peoples care.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
132 345 373.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKI75
Main site or place of performance:
Greville House Care Home - Greville Road, Richmond TW10 6HR<br/>Whitefarm Lodge Care Home - Vicarage Road, Whitton, Twickenham TW2 7BY<br/>Laurel Dene Care Home - 117 Hampton Road, Hampton Hill, Hampton TW12 1JQ
II.2.4) Description of the procurement
Richmond Council are looking to establish a strategic partnership with an industry leading Residential and Nursing Care Provider for Older Peoples care. At the point of service transfer to the Service Provider, the Service Provider will be responsible for providing 218 beds (175 council commissioned care beds and 43 available for private marketing) across 3 Older People Residential and Nursing Care Homes within the borough. <br/><br/>The Service Provider shall continue to make available accommodation, care and support for all existing long-term Residents according to their existing Personal Care Plans. This contract will also require the facilities management of the buildings.<br/><br/>The proposed partnership is to be an ethos, and a way of working based on relationships. It is to be collaborative, putting our residents at the heart of everything we do, learning from each other to improve the quality of care and facilitate access to local community services. We want the partnership to take forward innovation and change, test and adopt new ways of working, and ensure we make full use of all assets available in our local area to deliver high quality care and support and to promote positive outcomes for Richmond residents.
II.2.5) Award criteria
Quality criterion: Social Value
/ Weighting: 10
Quality criterion: Contract Terms and Conditions
/ Weighting: 10
Quality criterion: Quality
/ Weighting: 40
Cost criterion: Price
/ Weighting: 40
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Competitive procedure with negotiation
IV.1.6) Information about electronic auction
An electronic auction will be used
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2025/S 000-006290
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
02/12/2025
V.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 0
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Agincare (Southwark) Limited
Agincare House, Admiralty Buildings, Castletown, Portland, Dorset
Portland
DT5 1BB
UK
NUTS: UKK2
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 132 345 373.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Royal Court of Justice
The Royal Courts of Justice (Stop M)
London
WC2R 1DH
UK
E-mail: rcj.dco@justice.gov.uk
Internet address(es)
URL: https://www.find-court-tribunal.service.gov.uk/courts/royal-courts-of-justice
VI.4.2) Body responsible for mediation procedures
Cabinet Office
70 Whitehall
London
SW1 2AS
UK
E-mail: prourement@richmondandwandsworth.gov.uk
Internet address(es)
URL: www.wandsworth.gov.uk
VI.5) Date of dispatch of this notice
19/01/2026