Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
University of Hertfordshire
College Lane
Hatfield
AL10 9AB
UK
Contact person: Procurement Dept.
E-mail: categorymanager-ict@herts.ac.uk
NUTS: UKH23
Internet address(es)
Main address: www.herts.ac.uk
Address of the buyer profile: https://in-tendhost.co.uk/universityofhertfordshire
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Education
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Out of Hours Library and IT Support Service
Reference number: 24042
II.1.2) Main CPV code
72253000
II.1.3) Type of contract
Services
II.1.4) Short description
The University of Hertfordshire and its subsidiary companies ("The University") is conducting a tender process for the provision of an Out of hours I.T and Library Support Service to approximately 30,000+ students and 3360 staff Full requirements specification is set out within the tender documents
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
200 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
72253000
II.2.3) Place of performance
NUTS code:
UKH23
Main site or place of performance:
University is based in Hertfordshire but the service will be a remote provision
II.2.4) Description of the procurement
the provision of an Out of hours I.T and Library Support Service to approximately 30,000+ students and 3360 staff as per the requirements set out in tender pack Appendix A – Background and Requirements Specification
II.2.5) Award criteria
Quality criterion: Service delivery and fit to requirements. Experience and Expertise
/ Weighting: 70
Price
/ Weighting:
30
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2025/S 000-001012
Section V: Award of contract
Contract No: 24042
Title: Out of Hours IT and Library Support Service
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
19/01/2026
V.2.2) Information about tenders
Number of tenders received: 6
Number of tenders received from SMEs: 5
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 6
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
University of Northumbria at Newcastle
Newcastle Upon Tyne
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 155 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
VI.5) Date of dispatch of this notice
22/01/2026