Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Royal Borough of Kensington and Chelsea
The Town Hall, Hornton Street
London
W8 7NX
UK
Contact person: Strategic Procurement
Telephone: +44 02073613000
E-mail: procurement@rbkc.gov.uk
NUTS: UK
Internet address(es)
Main address: https://www.rbkc.gov.uk
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Contract Award- Provision and management of IT service desk
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
The provision and management of the IT service desk
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
1 558 000.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
UNITED KINGDOM
II.2.4) Description of the procurement
Direct award via CCS -Technology Services 3 Framework RM6100, Lot 3B Operational Services - Operational Management
II.2.5) Award criteria
Quality criterion: Service Delivery Management
/ Weighting: 50%
Quality criterion: Service Delivery Management
/ Weighting: 25
Cost criterion: Price
/ Weighting: 50%
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The procurement falls outside the scope of application of the Directive
Explanation
Direct award via the Crown Commercial Services Technology Services 3 Framework RM6100, Lot 3B Operational Services - Operational Management
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
23/10/2025
V.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Agilisys Ltd
04327369
Scale Space, Imperial College White City Campus, 58 Wood Lane
London
W12 7RZ
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 1 558 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1009284754 GO Reference: GO-2026126-PRO-34374597
VI.4) Procedures for review
VI.4.1) Review body
Public Procurement Review Service
70 Whitehall
London
SW1A 2AS
UK
Internet address(es)
URL: www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit
VI.5) Date of dispatch of this notice
26/01/2026