Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Cheshire East Council
Delamere House, Delamere Street
Crewe
CW12JZ
UK
Contact person: Michael Ashworth
Telephone: +44 1270686953
E-mail: michael.ashworth@cheshireeast.gov.uk
NUTS: UKD62
Internet address(es)
Main address: www.cheshireeast.gov.uk
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Contact Centre as a Service Solution and Mobile App
Reference number: C2546
II.1.2) Main CPV code
30237110
II.1.3) Type of contract
Supplies
II.1.4) Short description
Contract for the provision of network services a supplier that can support and maintain the existing NICE product - CXOne telephony system.
To secure Infrastructure solutions to ensure that our business connectivity is always available, prioritises user experience and application performance with Managed services to ensure that solutions are optimised, monitored and developed across our organisation and provide an ongoing consultative engagement.
This contract is awarded under the Crown Commercial Service - Network Services 3 RM6116 Lot 4C - Contact Centre Solutions.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
1 268 727.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
48000000
II.2.3) Place of performance
NUTS code:
UKD6
II.2.4) Description of the procurement
To secure Infrastructure solutions to ensure that our business connectivity is always available, prioritises user experience and application performance with Managed services to ensure that solutions are optimised, monitored and developed across our organisation and provide an ongoing consultative engagement. Contract commences 7 February 2026
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Restricted procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2024/S 000-028154
Section V: Award of contract
Contract No: C2546
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
10/12/2025
V.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
4Net Technologies Ltd
05448638
Stretford
UK
NUTS: UKD33
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 1 268 727.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Royal Courts of Justice
Strand
London
WC2A 2LL
UK
VI.5) Date of dispatch of this notice
28/01/2026