Contract notice
Section I: Contracting
authority
I.1) Name and addresses
Mosscare Housing Group
101 Great Western Street, Moss Side
Manchester
M14 4AA
UK
Contact person: Chris Shaw
E-mail: chris.shaw@shawc.co.uk
NUTS: UKD3
Internet address(es)
Main address: http://www.mosscare.org.uk
Address of the buyer profile: http://www.shawc.co.uk
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=211711978
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=211711978
Tenders or requests to participate must be sent to the abovementioned address
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Telephony and Contact Centre Solution.
II.1.2) Main CPV code
32524000
II.1.3) Type of contract
Services
II.1.4) Short description
The provision of a Telephony and Contact Centre solution which includes Call Recording, Call Reporting and integration to Microsoft Exchange.
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.3) Place of performance
NUTS code:
UKD3
Main site or place of performance:
Greater Manchester.
II.2.4) Description of the procurement
Provision of a Telephony and Contact Centre including Call Recording and Integration to Microsoft Exchange.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 60
This contract is subject to renewal: Yes
Description of renewals:
The contract will run for 36 months with a renewal (subject to approval) for a further 24 months.
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
30/08/2016
Local time: 09:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.7) Conditions for opening of tenders
Date:
30/08/2016
Local time: 09:00
Place:
101 Great Western Street, Moss Side, Manchester, M14 4AA.
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.3) Additional information
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=211711978
GO Reference: GO-2016724-PRO-8525391.
VI.4) Procedures for review
VI.4.1) Review body
Mosscare Housing Group
101 Great Western Street, Moss Side
Manchester
M14 4AA
UK
VI.5) Date of dispatch of this notice
24/07/2016