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Notice Details

Title: Telecare Call Monitoring Services
Published by: Flintshire County Council
Publication Date: 05/07/2017
Deadline Date: 04/08/2017
Deadline Time: 15:00
Notice Type: 02 Contract Notice
Has Documents: No
Abstract: Flintshire County Council is inviting tenders from suitably experienced organisations capable of providing a Telecare emergency alarm system and 24 hour telephone support for the Council.
The specification is split across 3 service requirements:
A. Social Alarm and Telecare 24/7 monitoring services;
B. Provision of an out of hours emergency answering service
C. Mobile Response Service.
Flintshire County Council currently operates 70 sheltered housing developments across the county, consisting of 2613 units.
All Telecare and sheltered housing accommodation is connected to the current Telecare call handling system provided by Jontek
CPV: 79711000, 85323000, 64200000.

Contract notice

Directive 2014/24/EU - Public Sector Directive

Section I: Contracting authority

I.1) Name and addresses

Flintshire County Council

County Hall, Mold

Flintshire

CH7 6NA

UK

Telephone: +44 1352703526

E-mail: dawn.kent@flintshire.gov.uk

NUTS: UKL23

Internet address(es)

Main address: www.flintshire.gov.uk

Address of the buyer profile: http://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0419

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

https://supplierlive.proactisp2p.com/Account/Login


Additional information can be obtained from the abovementioned address


Tenders or requests to participate must be sent electronically to:

https://supplierlive.proactisp2p.com/Account/Login


I.4) Type of the contracting authority

Regional or local authority

I.5) Main activity

General public services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Telecare Call Monitoring Services

II.1.2) Main CPV code

79711000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Flintshire County Council is inviting tenders from suitably experienced organisations capable of providing a Telecare emergency alarm system and 24 hour telephone support for the Council.

The specification is split across 3 service requirements:

A. Social Alarm and Telecare 24/7 monitoring services;

B. Provision of an out of hours emergency answering service

C. Mobile Response Service.

Flintshire County Council currently operates 70 sheltered housing developments across the county, consisting of 2613 units.

All Telecare and sheltered housing accommodation is connected to the current Telecare call handling system provided by Jontek

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.2) Additional CPV code(s)

85323000

64200000

II.2.3) Place of performance

NUTS code:

UKL23

II.2.4) Description of the procurement

Flintshire County Council is inviting tenders from suitably experienced organisations capable of providing a Telecare emergency alarm system and 24 hour telephone support for the Council.

The specification is split across 3 service requirements:

A. Social Alarm and Telecare 24/7 monitoring services;

B. Provision of an out of hours emergency answering service

C. Mobile Response Service.

Flintshire County Council currently operates 70 sheltered housing developments across the county, consisting of 2613 units.

All Telecare and sheltered housing accommodation is connected to the current Telecare call handling system provided by Jontek

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60

This contract is subject to renewal: Yes

Description of renewals:

Contract extension period

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

Questions relating to Self Declaration & Minimum Requirements are contained within the Proactis e-Tender.

III.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents


III.1.3) Technical and professional ability

Selection criteria as stated in the procurement documents


III.2) Conditions related to the contract

III.2.1) Information about a particular profession

III.2.2) Contract performance conditions

As stipulated in the specification documents

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 04/08/2017

Local time: 15:00

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

CY

IV.2.7) Conditions for opening of tenders

Date: 07/08/2017

Local time: 08:00

Place:

Electronic System

Information about authorised persons and opening procedure:

Accessed by Evaluators entered in electronic system.

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.2) Information about electronic workflows

Electronic ordering will be used

Electronic invoicing will be accepted

Electronic payment will be used

VI.3) Additional information

Instructions to Express Interest and Access Documentation

1. Log in to the Proactis Plaza E-Sourcing Portal at https://supplierlive.proactisp2p.com

2. On the centre of the screen click “Opportunities”. This will take you to the list of current opportunities available to you.

3. Click the “>” that relates to this notice, this will take you into the PQQ or Tender Request and click “Register Interest”. Note

there may be several opportunities that appear on this screen, please ensure that you select the correct one for your organisation.

4. In the “Your Opportunities” screen please note the closing time and date for completion of the relevant project. Please review the “Items” tab (Tender stage only) and the Documents tab (PQQ and Tender stages) as there will be information relating to the project held here. The Documents are accessed by clicking the down arrow underneath the General tab. Please ensure that you download all documents to your PC as you will be required to complete and upload some of the documents as part of your submission. There are also instructions on how to complete your submission in the Guidance for Bidders document held in this section

5. You can now either create your response” to, or “Decline” this opportunity.

6. Once you have started to complete your response to the opportunity and wish to save and return later click “Save”. The next time you Login to access the opportunity please go to the “Opportunities” tab and identify the relevant request that you previously saved.

7. When you have completed your response please click “Validate” to ensure that you have answered all the questions. If there are no errors identified click “Save” to ensure that your submission is saved, then click “Submit”. You will then get a “Pop Up” with your unique submission reference number. This is also confirmed by email to you.

8. If you are adding attachments at any point in the process please ensure that you click the “Add to Library” button as if you are invited to any subsequent opportunities in the future to tender any documents that you have added will automatically be added to your submission and all you will be required to do is check that they are the current version. This is a secure system and your documents will not be accessed by any other party.

9. Please note that any queries must be sent via the secure dialogue section of the e-tender portal. We will not respond to any queries received by any other method.

10. If you require any further assistance please contact the Project Manager as identified in the project details.

NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at http://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=67731.

Under the terms of this contract the successful supplier(s) will be required to deliver Community Benefits in support of the authority’s economic and social objectives. Accordingly, contract performance conditions may relate in particular to social and environmental considerations. The Community Benefits included in this contract are:

Voluntary Provision

(WA Ref:67731)

VI.4) Procedures for review

VI.4.1) Review body

Flintshire County Council

County Hall, Mold

Flintshire

CH7 6NA

UK

Telephone: +44 1352701814

Internet address(es)

URL: www.flintshire.gov.uk

VI.5) Date of dispatch of this notice

03/07/2017


Information added to the notice since publication.

Additional information added to the notice since it's publication.
No further information has been uploaded.
Main Contact: dawn.kent@flintshire.gov.uk
Admin Contact: N/a
Technical Contact: N/a
Other Contact: N/a

Commodity Categories

Commodity Categories
IDTitleParent Category
79711000Alarm-monitoring servicesSecurity services
85323000Community health servicesSocial services
64200000Telecommunications servicesPostal and telecommunications services

Delivery Locations

Delivery Locations
IDDescription
1023Flintshire and Wrexham

Alert Region Restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

Alert Region Restrictions
There are no alert restrictions for this notice.

Further Instructions

The Buyer has attached further instructions with this notice. Please read these carefully and take the necessary action(s).

Record your interest in this notice and you will be automatically sent clarifications and deadline date changes etc. Please note that recording your interest does not automatically enter you into the tender process for this notice, you still have to submit your response by the deadline stated. To record an interest in this notice and add it to your interests list please click the Record your interest now button at the top of the page.

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