Contract notice
Section I: Contracting
authority
I.1) Name and addresses
Selwood Housing Society Limited
Bryer Ash Business Park, Bradford Road
Trowbridge
BA14 8RT
UK
E-mail: a.dyer@selwoodhousing.com
NUTS: UKK15
Internet address(es)
Main address: www.selwoodhousing.com
Address of the buyer profile: http://www.mytenders.org/search/Search_AuthProfile.aspx?ID=AA19221
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
http://www.mytenders.org
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
http://www.mytenders.org
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at:
http://www.mytenders.org
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
ICT flexible infrastructure contracts for software and communication.
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
Selwood are looking for one or more suppliers to provide services under 2 lots:
Lot 1 Software supply, design and build and provision of ongoing support.
Lot 2 Communications solution supply, design and build including contact centre solution and provision of ongoing support.
II.1.5) Estimated total value
Value excluding VAT:
4 000 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
Yes
Tenders may be submitted for maximum 2 lots
The contracting authority reserves the right to award contracts combining the following lots or groups of lots:
Lot 1 and lot 2 may be awarded to the same tenderer.
II.2) Description
Lot No: 1
II.2.1) Title
Software supply, design and build
II.2.2) Additional CPV code(s)
72000000
48000000
II.2.3) Place of performance
NUTS code:
UKK15
Main site or place of performance:
Trowbridge, Wiltshire.
II.2.4) Description of the procurement
The design and build of a new software platform including operating systems, application delivery, active directory, Microsoft Azure provision and licensing, application and server management, end user device management and file and database backups.
Selwood are seeking a strategic partner to implement and support a migration to the cloud and a new thick-client infrastructure. Our current managed services contract is coming to an end and we wish to take this opportunity to abandon our current outdated, inflexible solution and build an infrastructure that will be capable of supporting our aim to be a dynamic, customer-focussed organisation.
End user devices, networking, connectivity and a hybrid cloud solution will all be provisioned through the other streams of this procurement.
This contract is for provision of the software and services that will bring those components together into a cohesive solution, comprising.
— Professional Services to reconfigure / build / migrate core infrastructure software and services including security and management solutions.
— Professional Services to migrate Selwood's groupware to Office 365.
— Professional Services to build a deployment and management infrastructure for the new thick-client architecture, including end user device configuration.
— Professional Services to support the migration of applications and services into the new private cloud and onto the new thick clients.
— Licensing for Microsoft and Adobe software requirements.
— Ongoing support of the above solutions.
Potential suppliers are encouraged to attend a technical briefing to be held at Selwood's offices on 14th July at 10:00 am.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: Yes
Description of renewals:
The contract includes provision for an extension of up to a further 2 years.
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
Yes
Description of options:
As a group, Selwood is growing in size and complexity. In order to meet the challenges that accompany this growth it is necessary to implement a solution that can be quickly and easily scaled up or down or have its structure altered to reflect the structure of the business.
Throughout the contract, Selwood will involve the chosen supplier in additional project and change work as required by the organisation. This will be provided in line with the variation clauses in the contract. Pricing will be based on a rate card which the supplier should provide in the pricing document, and the Supplier will be expected to quote for the additional work. Additional requirements may include templates for new virtual machines, rate-card pricing for additional services or equipment, templates for user or group objects, or any other methods that will facilitate controlled but swift changes to the scale or structure of the solution.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Potential suppliers are encouraged to attend a technical briefing to be held at Selwood's offices on 14th July at 10:00 am.
Lot No: 2
II.2.1) Title
Communication solution and contact centre
II.2.2) Additional CPV code(s)
64200000
48000000
72000000
II.2.3) Place of performance
NUTS code:
UKK15
Main site or place of performance:
Trowbridge, Wiltshire.
II.2.4) Description of the procurement
Selwood require a new unified communications solution to replace the current hosted Mitel telephony platform. We need the solution to mirror the rest of the infrastructure in its mobility and flexibility. Our Mitel contact centre software will need to be replaced with a new multi-channel contact centre solution which is fully integrated with the main UC solution. Proposals should incorporate supply of all components and licensing, as well as implementation, training and ongoing support.
Selwood do not intend to maintain the skills in the ICT team to support a telephony solution in house. Administrative functionality will be required by Selwood staff for procedures such as user administration, alteration of recorded messages, etc. in order to provide a timely service to the business. All other support, configuration and maintenance will be the responsibility of the potential provider.
This contract is for the following:
— Provision of a new communications solution for the whole Selwood group which integrates with the software solution described in EU1.
— Provision of a multi-channel contact centre solution which integrates with the communications solution.
— Professional services to build and configure the new solution.
— Training, licensing and ongoing support and maintenance for the above items.
— Provision of lines/trunks and outbound calls.
Potential suppliers are encouraged to attend a technical briefing to be held at Selwood's offices on 14th July at 10:00 am.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 60
This contract is subject to renewal: Yes
Description of renewals:
The contract provides for an extension of up to a further 2 years.
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
Yes
Description of options:
As a group, Selwood is growing in size and complexity. In order to meet the challenges that accompany this growth it is necessary to implement a solution that can be quickly and easily scaled up or down or have its structure altered to reflect the structure of the business.
Throughout the contract, Selwood will involve the chosen supplier in additional project and change work as required by the organisation. This will be provided in line with the variation clauses in the contract. Pricing will be based on a rate card which the supplier should provide in the pricing document, and the Supplier will be expected to quote for the additional work.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Potential suppliers are encouraged to attend a technical briefing to be held at Selwood's offices on 14th July at 10:00 am.
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
III.2.3) Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
04/08/2017
Local time: 10:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 3 (from the date stated for receipt of tender)
IV.2.7) Conditions for opening of tenders
Date:
04/08/2017
Local time: 11:00
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.3) Additional information
Potential suppliers are encouraged to attend a technical briefing to be held at Selwood's offices on 14th July at 10:00 am.
Note: to register your interest in this notice and obtain any additional information please visit the myTenders Web Site at http://www.myTenders.org/Search/Search_Switch.aspx?ID=198611
The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at http://www.myTenders.org/sitehelp/help_guides.aspx
Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.
(MT Ref:198611).
VI.4) Procedures for review
VI.4.1) Review body
Selwood Housing Group Limited /Society Limited
Bryer Ash Business Park, Bradford Road
Trowbridge
BA14 8RT
UK
Telephone: +44 1225715902
Internet address(es)
URL: www.selwoodhousing.com
VI.5) Date of dispatch of this notice
04/07/2017