Contract notice
Section I: Contracting
authority
I.1) Name and addresses
Paragon Asra Housing Limited
3 Bede Island Road
Leicester
LE2 7EA
UK
Contact person: Mr Peter Mottershead
Telephone: +44 2476438394
E-mail: procurementadminteam@orbit.org.uk
NUTS: UK
Internet address(es)
Main address: http://www.housingprocurement.com
Address of the buyer profile: https://pahousing.co.uk/
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
www.housingprocurement.com
Additional information can be obtained from another address:
Procontract
Proactis, Housing Procurement
Coventry
CV3 2SU
UK
E-mail: procurementadminteam@orbit.org.uk
NUTS: UK
Internet address(es)
Main address: www.housingprocurement.com
Address of the buyer profile: https://pahousing.co.uk/
Tenders or requests to participate must be sent electronically to:
www.housingprocurement.com
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Paragon Asra Housing Ltd — Customer Relationship Management System (CRM).
Reference number: DN286591
II.1.2) Main CPV code
72212445
II.1.3) Type of contract
Services
II.1.4) Short description
Paragon Asra Housing Limited has been formed through the ‘statutory amalgamation’ of Paragon Community Housing and Asra Housing Group.
They provide housing across the Midlands, London and the South East offering a range of housing solutions from affordable rent, independent living to shared ownership for those in need.
With a combined experience of over 40 years, they will now manage around 24 000 homes.
As a minimum the newly formed Paragon Asra Housing Limited is seeking a supplier that will supply, install, implement, support, maintain and develop all the software and related services to provide a CRM Application. The CRM application needs to be effective and configurable, integrated with their existing telephony, self-service provision and knowledge base systems. This is key to maintaining high standards in this time of expansion and integration.
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
48445000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Paragon Asra Housing Limited are looking to procure a new CRM Application. For this document a high-level scope has been shown below;
— The CRM system must integrate with Northgate Housing v6.14;
— The CRM system must integrate with Castleton EDRM0 v4.2;
— Deliver rules based process scripts to front-line agents;
— Work flow management of activities and tasks;
— Comprehensive real-time and historical reporting;
— Measure the success of events and interactions with customers;
— Using Avaya On Demand for hosted telephony solution;
— Full case history reporting, can report case overview and down to individual form-field level;
— Integrate with secure mailbox system (S24 — Service 24 secure information);
— Integrate with second telephony platform for S24;
— Delivery of core requirements for new CRM application by 2.4.2018;
— Demonstrate Northgate Housing API capabilities with your CRM solution.
All submissions must be returned via the electronic tendering portal (ProContract) at: www.housingprocurement.com Suppliers will need to register on the portal (at no charge) in order to access information. Any and all additional information will be issued through the portal.
Paragon Asra Housing Limited reserves the right not to award any agreement or to award any individual services pursuant to an agreement. Paragon Asra Housing Limited will not in any circumstances, reimburse any expense incurred by the applicants in preparing their tender submission.
Please note that the procurement will be undertaken by 3C Consultants and Orbit are only facilitating access to the Procurement Portal.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Paragon Asra Housing Limited are holding a ‘Discovery Day’ on the 27.7.2017 to provide an opportunity for suppliers to seek clarifications for this project at their Leicester Office — 3 Bede Island Road, Leicester, Leicestershire, LE2 7EA
To attend the Discovery Day please notify Paragon Asra Housing Limited via the messaging function on ProContract at: www.housingprocurement.com
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
21/08/2017
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.7) Conditions for opening of tenders
Date:
21/08/2017
Local time: 12:00
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.4) Procedures for review
VI.4.1) Review body
Royal Courts of Justice
Strand
London
WC2A 2LL
UK
VI.5) Date of dispatch of this notice
10/07/2017