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Summary

OCID:
Published by:: Merlin Housing Society
Authority ID:: AA22343
Publication date:: 15 July 2017
Deadline date:: 17 August 2017
Notice type:: Contract Notice
Has documents:: No
Has SPD:: No
Has Carbon Reduction Plan:: N/A

Abstract

The contracting authority is a housing society and wishes to procure a new fully integrated housing management solution and associated services that enable the delivery of excellent services right first time including:

— CRM;

— Repairs management;

— Mobile working;

— Digital services for customers (including web-portal, web-chat and tablet/smartphone apps/re-rendered web portal).

The preferred bidder is expected to be a prime contractor than can supply a solution that is customer-centric with sophisticated customer relationship management (CRM) capabilities, and allow colleagues to work when mobile (off-line as well as online) from any location. It will have a customer, tenancy and property database must interface to a number of other solutions including:

— Kirona DRS — Dynamic resource scheduler (currently used for scheduling repairs operatives).

— Keystone — Asset management system (though we would be interested to consider integrated options).

— Open Accounts — Our finance system.

— Documotive — our EDRM and PO management system.

— Corvu — Our performance management and reporting system.

It must include self-service capabilities for residents via mobile/tablet app(s) and web-portal(s), and provide web-portal capability for partners.

An indicative outline timetable is provided in the SSQ documentation.

Full notice text

Contract notice

Section I: Contracting authority

I.1) Name and addresses

Merlin Housing Society

Building 1, Riverside Court, Bowling Hill, Chipping Sodbury

Bristol

BS37 6JX

E-mail: iftikhar.awan@merlinhs.co.uk

NUTS: UKK

Internet address(es)

Main address: https://in-tendhost.co.uk/merlinhs/aspx/Home

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

https://in-tendhost.co.uk/merlinhs/aspx/Home

Additional information can be obtained from the abovementioned address

Tenders or requests to participate must be sent electronically to:

https://in-tendhost.co.uk/merlinhs/aspx/Home

I.4) Type of the contracting authority

Body governed by public law

I.5) Main activity

Housing and community amenities

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Integrated Housing Management Solution and Associated Services.

II.1.2) Main CPV code

48100000

II.1.3) Type of contract

Services

II.1.4) Short description

Integrated Housing Management Solution and Associated Services.

II.1.5) Estimated total value

Value excluding VAT: 850 000.00 GBP

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.2) Additional CPV code(s)

48900000

48000000

48422000

II.2.3) Place of performance

NUTS code:

UKK

II.2.4) Description of the procurement

— CRM;

— Repairs management;

— Mobile working;

— Digital services for customers (including web-portal, web-chat and tablet/smartphone apps/re-rendered web portal).

— Kirona DRS — Dynamic resource scheduler (currently used for scheduling repairs operatives).

— Keystone — Asset management system (though we would be interested to consider integrated options).

— Open Accounts — Our finance system.

— Documotive — our EDRM and PO management system.

— Corvu — Our performance management and reporting system.

It must include self-service capabilities for residents via mobile/tablet app(s) and web-portal(s), and provide web-portal capability for partners.

An indicative outline timetable is provided in the SSQ documentation.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6) Estimated value

Value excluding VAT: 850 000.00 GBP

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Start: 08/01/2018

End: 07/01/2025

This contract is subject to renewal: Yes

Description of renewals:

The contract will be for an initial period of 60 months with the option to extend for 2 further periods of 12 months each.

II.2.9) Information about the limits on the number of candidates to be invited

Envisaged number of candidates: 4

Objective criteria for choosing the limited number of candidates:

As set out in the SSQ document.

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: Yes

Description of options:

See II.2.7) above.

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.3) Technical and professional ability

Selection criteria as stated in the procurement documents

III.2) Conditions related to the contract

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Competitive dialogue

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 17/08/2017

Local time: 12:00

IV.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 05/09/2017

IV.2.4) Languages in which tenders or requests to participate may be submitted

IV.2.6) Minimum time frame during which the tenderer must maintain the tender

Duration in months: 4 (from the date stated for receipt of tender)

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.4) Procedures for review

VI.4.1) Review body

Merlin Housing Society

Riverside Court, Bowling Hill

Chipping Sodbury

BS37 6JX

Telephone: +44 145482100

VI.5) Date of dispatch of this notice

13/07/2017

Coding

Commodity categories

ID	Title	Parent category
48100000	Industry specific software package	Software package and information systems
48900000	Miscellaneous software package and computer systems	Software package and information systems
48000000	Software package and information systems	Computer and Related Services
48422000	Software package suites	Facilities management software package and software package suite

Delivery locations

ID	Description
100	UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID	Description
There are no alert restrictions for this notice.

About the buyer

Main contact:: iftikhar.awan@merlinhs.co.uk
Admin contact:: N/a
Technical contact:: N/a
Other contact:: N/a

Further information

Date	Details
No further information has been uploaded.

Integrated Housing Management Solution and Associated Services.

Contents

Summary

Abstract

Full notice text

Contract notice

Section I: Contracting authority

I.1) Name and addresses

I.3) Communication

I.4) Type of the contracting authority

I.5) Main activity

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

II.1.2) Main CPV code

II.1.3) Type of contract

II.1.4) Short description

II.1.5) Estimated total value

II.1.6) Information about lots

II.2) Description

II.2.2) Additional CPV code(s)

II.2.3) Place of performance

II.2.4) Description of the procurement

II.2.5) Award criteria

II.2.6) Estimated value

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

II.2.11) Information about options

II.2.13) Information about European Union funds

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.3) Technical and professional ability

III.2) Conditions related to the contract

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

IV.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4) Languages in which tenders or requests to participate may be submitted

IV.2.6) Minimum time frame during which the tenderer must maintain the tender

Section VI: Complementary information

VI.1) Information about recurrence

VI.4) Procedures for review

VI.4.1) Review body

VI.5) Date of dispatch of this notice

Coding

Commodity categories

Delivery locations

Alert region restrictions

About the buyer

Further information