Qualification system – utilities
This notice is a call for competition
Section I: Contracting
entity
I.1) Name and addresses
ESB Energy Limited
09688977
Tricor suite, 4th Floor, 50 Mark lane
London
EC3R 7QR
UK
Contact person: John Hunt
E-mail: john.hunt@esb.ie
NUTS: UK
Internet address(es)
Main address: http://www.esb.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/377
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=131657&B=ETENDERS_SIMPLE
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=131657&B=ETENDERS_SIMPLE
Tenders or requests to participate must be sent to the abovementioned address
I.6) Main activity
Electricity
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Telesales Services Qualification System
Reference number: SSCON4029
II.1.2) Main CPV code
79342100
II.1.3) Type of contract
Services
II.2) Description
II.2.2) Additional CPV code(s)
79340000
79342000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
All of UK.
II.2.4) Description of the procurement
ESB Energy wishes to engage with specialist energy telesales providers as part of a drive to acquire new customers and meet customer acquisition targets for 2018 and beyond. It is intended to establish a panel of suitably qualified providers who may be invited to participate in tendering for ESB Energy Limited telesales services requirements as they arise over the 2 year term of the qualification system.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.8) Duration of the qualification system
Start:
17/07/2018
End:
17/07/2021
Renewal of the qualification system: Yes
Formalities necessary for evaluating if requirements are met:
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.2) Administrative information
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
Section VI: Complementary information
VI.2) Information about electronic workflows
Electronic invoicing will be accepted
Electronic payment will be used
VI.3) Additional information
This tendering process is being conducted by ESB Procurement on behalf of the contracting entity, ESB Energy Limited, Tricor Suite, 4th Floor, 50 Mark Lane, London EC3R 7QR.
The publication of this Notice is voluntary and is solely to alert economic entities who may be interested in applying to be considered for inclusion on a qualified list of service providers who may be invited to bid for telesales services as requirements arise over the 3 year term of the qualification system. Tender invitation lists for mini-tendering processes conducted under this qualification system may be established by the application of specific criteria, random selection, or rotation. ESB Energy is interested in applications from companies with their own existing resources and with experience of operating telesales contracts for energy supply companies operating in the UK domestic energy supply market.
Interested parties should note that this qualification process is not governed by the provisions of Directive 2004/17/EC or Directive 2014/25/EU (or the Irish regulations transposing those directives) and ESB does not intend in this process to follow the procedures or rules set out in those Directives / Regulations.
VI.4) Procedures for review
VI.4.1) Review body
Not applicable
Not applicable
IE
VI.4.4) Service from which information about the review procedure may be obtained
Not applicable
Not applicable
IE
VI.5) Date of dispatch of this notice
16/07/2018