Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Your Homes Newcastle Limited
05076256
YHN House, Benton Park Road
Newcastle upon Tyne
NE7 7LX
UK
Contact person: David Bell
Telephone: +44 1912787765
E-mail: david.w.bell@yhn.org.uk
NUTS: UKC22
Internet address(es)
Main address: www.nepoportal.org
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
The Provision of an Automatic Contact Solution
Reference number: P1572
II.1.2) Main CPV code
48510000
II.1.3) Type of contract
Supplies
II.1.4) Short description
Your Homes Newcastle wishes to procure a competent provider to supply an automated, cloud-based, contact solution that operates independently across various systems. Your Homes Newcastle is seeking relevant, complete tenders for the provision of a specialist solution to enable our Officers to establish effective Customer contact. The required solution should intelligently interpret data and signpost the Customer call to the appropriate service area.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
597 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
48517000
II.2.3) Place of performance
NUTS code:
UKC22
Main site or place of performance:
Newcastle upon Tyne. England.
II.2.4) Description of the procurement
Your Homes Newcastle wishes to procure a competent provider to supply an automated, cloud-based, contact solution that operates independently across various systems. Your Homes Newcastle is seeking relevant, complete tenders for the provision of a specialist solution to enable our Officers to establish effective Customer contact. The required solution should intelligently interpret data and signpost the Customer call to the appropriate service area.
II.2.5) Award criteria
Quality criterion: Method statement – Suitability of proposals including functional capability and compliance
/ Weighting: 25 %
Quality criterion: Method statement – Approach to implementation
/ Weighting: 10 %
Quality criterion: Contract management approach
/ Weighting: 10 %
Quality criterion: Management information and reporting
/ Weighting: 10 %
Quality criterion: Added value
/ Weighting: 5 %
Price
/ Weighting:
40 %
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2017/S 247-517645
Section V: Award of contract
Contract No: 2017/S 247-517645
Title: The Provision of an Automatic Contact Solution
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
24/07/2018
V.2.2) Information about tenders
Number of tenders received: 5
Number of tenders received from SMEs: 3
Number of tenders received from tenderers from EU Member States: 5
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 5
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Voicescape Limited
06649394
Sun House, 2-4 Little Peter Street, Manchester.
Manchester
M15 4PS
UK
Telephone: +44 1612591122
E-mail: john.doyle@voicescape.co.uk
NUTS: UKD33
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 597 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Your Homes Newcastle Limited
YHN House, Benton Park Road
Newcastle upon Tyne
NE7 7LX
UK
VI.5) Date of dispatch of this notice
25/07/2018