Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
The British Broadcasting Corporation (BBC)
Broadcasting House, Portland Place
London
W1A 1AA
UK
Telephone: +44 1234567890
E-mail: kevin.waters@bbc.co.uk
Fax: +44 1234567890
NUTS: UKI
Internet address(es)
Main address: http://www.bbc.co.uk/supplying/
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Other: Broadcasting
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Claims Management Services.
Reference number: PROC 2018 43 KW Claims Management Services.
II.1.2) Main CPV code
66510000
II.1.3) Type of contract
Services
II.1.4) Short description
The requirement is for a quality claims management service capable of responding effectively to the wide variety of claims circumstances generated by the account. This will include litigated and non-litigated cases. Claims handling will not be on a delegated authority basis although the BBC may agree delegated authority for particular classes/types of claim during the course of the contract.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
1.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
The BBC corporate insurance agreements extend to the entire BBC group including commercial subsidiaries and some BBC Commissioned Independent Productions (for further details on the BBC, its subsidiaries and both public service broadcasting and commercial activities, please visit http://www.bbc.co.uk/aboutthebbc/. Since 1996, the BBC insurance agreements have incorporated a substantial self-insured retention. External claims management service providers have been retained over that period to manage the claims falling within the retention.
The requirement is for a quality claims management service capable of responding effectively to the wide variety of claims circumstances generated by the account. This will include litigated and non-litigated cases. Claims handling will not be on a delegated authority basis although the BBC may agree delegated authority for particular classes/types of claim during the course of the contract.
The vast majority of the claims will be UK based. However, given the global nature of the BBC, incidents and claims will occasionally arise from outside the UK.
The requirement includes instruction and management of other service providers such as loss adjusters, investigators, lawyers and experts to provide specialist assistance on individual cases. The successful provider will have demonstrated the ability to deal with the BBC groups bespoke needs, addressing the sensitivities which are inevitable within such a high profile organisation.
The BBC has determined that the requirement is not suitable for dividing into Lots. Accordingly, the BBC intends to award a single contract for the requirement.
II.2.5) Award criteria
Quality criterion: Systems
/ Weighting: 20
Quality criterion: Quality assurance
/ Weighting: 30
Quality criterion: Service delivery
/ Weighting: 45
Quality criterion: Corporate social responsibility
/ Weighting: 2.5
Quality criterion: Information security
/ Weighting: 2.5
Price
/ Weighting:
50 %
II.2.11) Information about options
Options:
Yes
Description of options:
The BBC may, at its sole discretion, extend the contract on up to 2 occasions by up to 12 months on each occasion.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2019/S 020-043668
Section V: Award of contract
Contract No: 1
Title: Claims Management Services
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
03/07/2019
V.2.2) Information about tenders
Number of tenders received: 3
Number of tenders received by electronic means: 3
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Gallagher Bassett International Ltd
01844276
High Point, Sandy Hill Business Park, Sandy Way
Tamworth
B77 4DU
UK
NUTS: UKG2
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 1.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
In the case of technology requirements, the BBC may involve its technology partner (Atos IT Solutions and Services Ltd) to assist in the scoping and drafting of invitations to tender and/or the evaluation of tenders. However, the final decision as to which is the most economically advantageous (by reference to the award criteria) will be made by the BBC. The awarding authority reserves the right not to award a contract and to annul the procurement process at any stage. Tenders and all supporting documents must be priced in sterling and all payments will be made in sterling. The contract shall be subject to English law. The awarding authority does not bind itself to accept the lowest, or any tender and reserves the right to accept part of a tender unless the tenderer expressly stipulates otherwise in the tender document.
VI.4) Procedures for review
VI.4.1) Review body
Business and Property Courts of England and Wales
Rolls Building, 7 Rolls Building, Fetter Lane
London
EC4A 1NL
UK
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
As stated in the Public Contracts Regulations 2015. The applicable review time limits shall be as stated in Regulations 92 and 93 Public Contracts Regulations 2015.
VI.5) Date of dispatch of this notice
04/07/2019