Contract notice
Section I: Contracting
authority
I.1) Name and addresses
Student Loans Company
100, Bothwell Street
Glasgow
G2 7JD
UK
Contact person: Susan Ayre
Telephone: +44 1412433198
E-mail: susan_ayre@slc.co.uk
NUTS: UKM82
Internet address(es)
Main address: www.gov.uk/SLC
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://www.delta-esourcing.com/tenders/UK-UK-Glasgow:-Collection-agency-services./74UT5C6S79
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://www.delta-esourcing.com/tenders/UK-title/74UT5C6S79
Tenders or requests to participate must be sent to the abovementioned address
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Other: Administration of Student Loans
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Collections Optimisation
Reference number: 2014-SLC-064
II.1.2) Main CPV code
79940000
II.1.3) Type of contract
Services
II.1.4) Short description
SLC would like to appoint a new partner to service SLC collections optimisation activity relating to the collection of early arrears (i.e. accounts which have not yet been assigned to a DCA).The new partner will be ‘acting as’ an extension of SLC utilising SLC branding.
II.1.5) Estimated total value
Value excluding VAT:
1 450 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.3) Place of performance
NUTS code:
UKM82
Main site or place of performance:
Glasgow City.
II.2.4) Description of the procurement
SLC would like to appoint a new partner to service SLC collections optimisation activity relating to the collection of early arrears (i.e. accounts which have not yet been assigned to a DCA).The new partner will be ‘acting as’ an extension of SLC utilising SLC branding.
The key objectives are:
— to collect early arrears from customers with income contingent repayments overseas (country exclusions apply), Income Contingent Repayments UK, Grant and Loan Over Payments and Repayment Grant Overpayments,
— to complete customer documentation to confirm the customers’ current circumstances as well as any supporting evidence customers can provide in relation to their individual case/circumstances,
— support ad hoc customer contact campaigns.
Accounts will be placed weekly at a volume of c 7 500 per month, although this will fluctuate throughout the year. Accounts will be placed for up to 120 days, depending on the product type.
II.2.5) Award criteria
Criteria below:
Quality criterion: Methodology
/ Weighting: 40
Quality criterion: Technical requirement
/ Weighting: 25
Quality criterion: Reporting and management information
/ Weighting: 5
Cost criterion: Costs
/ Weighting: 30
II.2.6) Estimated value
Value excluding VAT:
2 900 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 24
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
Yes
Description of options:
There will be an option to extend this contract for a further 2 x 12 month periods.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
20/08/2019
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 6 (from the date stated for receipt of tender)
IV.2.7) Conditions for opening of tenders
Date:
20/08/2019
Local time: 12:00
Place:
Student Loans Company, Darlington.
Information about authorised persons and opening procedure:
Electronic opening by 2 members of the commercial team.
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.2) Information about electronic workflows
Electronic invoicing will be accepted
Electronic payment will be used
VI.3) Additional information
The Contracting Authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-Glasgow:-Collection-agency-services./74UT5C6S79
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/74UT5C6S79
GO Reference: GO-2019717-PRO-15110697
VI.4) Procedures for review
VI.4.1) Review body
Student Loans Company
100 Bothwell Street
Glasgow
G2 7JD
UK
Telephone: +44 1413062109
E-mail: commercial@slc.co.uk
VI.4.2) Body responsible for mediation procedures
Student Loans Company
100 Bothwell Street
Glasgow
G2 7JD
UK
Telephone: +44 1413062109
VI.5) Date of dispatch of this notice
17/07/2019