Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Consumer Council for Water
1st Floor, Victoria Square House, Victoria Square
Birmingham
B2 4AJ
UK
Contact person: Procurement
Telephone: +44 3000342222
E-mail: Procurement@ccwater.org.uk
NUTS: UK
Internet address(es)
Main address: https://www.ccwater.org.uk/
Address of the buyer profile: https://www.ccwater.org.uk/work-with-us/supply-to-us/
I.4) Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local subdivisions
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
ITT Specialist Customer Complaint Handlers
Reference number: 19-004
II.1.2) Main CPV code
65100000
II.1.3) Type of contract
Services
II.1.4) Short description
To secure additional complaint handlers at a Senior Customer Caseworker (SCC) level, on a flexible basis to cope with peaks in business demand and fill gaps in staff cover in order to mitigate against any potential shortfalls in CCWater meeting its Operational Business Plan (OBP) performance and satisfaction targets.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
400 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
79500000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
1st Floor, Victoria Square House, Victoria Square, Birmingham, B2 4AJ.
II.2.4) Description of the procurement
To secure additional complaint handlers at a Senior Customer Caseworker (SCC) level, on a flexible basis to cope with peaks in business demand and fill gaps in staff cover in order to mitigate against any potential shortfalls in CCWater meeting its operational business plan (OBP) performance and satisfaction targets.
II.2.5) Award criteria
Quality criterion: Scored questions
/ Weighting: 80 %
Quality criterion: Price
/ Weighting: 20 %
Cost criterion: Price
/ Weighting: 20 %
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
Section V: Award of contract
Lot No: N/A
Contract No: CCW19-004
Title: Specialist Complaint Handlers
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
08/07/2019
V.2.2) Information about tenders
Number of tenders received: 3
Number of tenders received by electronic means: 3
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Huntswood
Berkshire
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 400 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
Via bravo portal.
VI.4) Procedures for review
VI.4.1) Review body
Consumer Council for water
Birmingham
UK
VI.4.2) Body responsible for mediation procedures
Consumer Council for Water
Birmingham
UK
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
The Contracting Authority will incorporate a minimum 10 calendar days standstill period (or 15 days where non-electronic or fax methods are used) at the point that an award decision notice is communicated to tenderers.
The award decision process will specify the criteria for the award of the contract/Framework Agreement, the reasons for the decision, including the characteristics and relative advantages, the name and score of the successful tender(s), and will specify when the standstill period is expected to end or the date before which the Contracting Authority will not conclude the contract/Framework Agreement.
If an appeal regarding the award of a contract/Framework Agreement has not been successfully resolved, the Public Contracts Regulations 2015 provide for aggrieved parties who have been harmed or are at risk of a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).
Any such action must be brought promptly (generally within 3 months). The Court may order the setting aside of the award decision or may order the Contracting Authority to amend any document and may award damages.
If an agreement has been entered into the Court may make a declaration of ineffectiveness or may order that the duration of any relevant specific contract be shortened and additionally may award damages.
The time-limit for seeking such a declaration is generally 30 days from notification of the award (either by award decision notification or contract award notice depending upon the circumstances) or otherwise 6 months.
VI.4.4) Service from which information about the review procedure may be obtained
Consumer Council for Water
Birmingham
UK
VI.5) Date of dispatch of this notice
19/07/2019