Contract notice
Section I: Contracting
authority
I.1) Name and addresses
Network Homes
Olympic Office Centre, 8 Fulton Road, Wembley
Middlesex
HA9 0NU
UK
Contact person: Nina Sharma
Telephone: +44 2087825476
E-mail: Tenders@networkhomes.org.uk
NUTS: UKI
Internet address(es)
Main address: https://www.networkhomes.org.uk
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://www.delta-esourcing.com/tenders/UK-UK-Middlesex:-Customer-satisfaction-survey./ZE9M5CC592
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent to the abovementioned address
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Customer Satisfaction Surveys
II.1.2) Main CPV code
79342311
II.1.3) Type of contract
Services
II.1.4) Short description
Network Homes wishes to carry out several distinct surveys across its residents to track levels of satisfaction with our services. More specifically, Network Homes wants to monitor the outcomes which result from service interactions with our residents. This has been the Network Homes strategy for the past 5 years because the organisation believes that service interaction points are particularly important in shaping the perceptions of us amongst our residents.
II.1.5) Estimated total value
Value excluding VAT:
250 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.3) Place of performance
NUTS code:
UKI
Main site or place of performance:
London.
II.2.4) Description of the procurement
The provider will be required to conduct surveys of our residents.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT:
250 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 60
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
Envisaged number of candidates: 5
Objective criteria for choosing the limited number of candidates:
As per the contract documents.
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Restricted procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
21/08/2019
Local time: 12:00
IV.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates
Date:
27/08/2019
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 5 (from the date stated for receipt of tender)
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.2) Information about electronic workflows
Electronic invoicing will be accepted
Electronic payment will be used
VI.3) Additional information
The Contracting Authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-Middlesex:-Customer-satisfaction-survey./ZE9M5CC592
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/ZE9M5CC592
GO Reference: GO-2019722-PRO-15136651
VI.4) Procedures for review
VI.4.1) Review body
Network Homes
Olympic Office Centre, 8 Fulton Road
Wembley
HA9 0NU
UK
Telephone: +44 2087825476
E-mail: Procurement@networkhomes.org.uk
VI.4.4) Service from which information about the review procedure may be obtained
The High Court
Royal Courts of Justice, The Strand
London
WC2A 2LL
UK
Telephone: +44 2087825476
VI.5) Date of dispatch of this notice
22/07/2019