Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Northern Housing Consortium Ltd
Loftus House, Colima Avenue, Sunderland Enterprise Park
Sunderland
SR5 3XB
UK
Contact person: Drew Frame
Telephone: +44 1915661000
E-mail: tenders@consortiumprocurement.org.uk
NUTS: UK
Internet address(es)
Main address: www.consortiumprocurement.org.uk
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.4) Type of the contracting authority
Other: Central purchasing body
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Electronic Payment Services Framework 2019-2023
II.1.2) Main CPV code
66000000
II.1.3) Type of contract
Services
II.1.4) Short description
Framework for the provision of electronic payment services. The framework will be available to access for all current and future members of the Northern Housing Consortium. Further information on who can access the framework is available at this link. https://consortiumprocurement.org.uk/framework-agreements/who-can-access/
The framework will seek to appoint 1 supply partner to each of the 7 lots, and members will call off their preferred lots by way of a Request for Quotation (RFQ).
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
150 000 000.00
GBP
II.2) Description
Lot No: 1
II.2.1) Title
Fully Managed Service
II.2.2) Additional CPV code(s)
66000000
66151000
66172000
66170000
66150000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
UNITED KINGDOM.
II.2.4) Description of the procurement
The supply partner will capture and consolidate, transfer payments and provide management information to and from members own customers through multiple established payment network providers and other payment solution providers.
In addition, the supply partner will supply and facilitate the provision of plastic electronic payment cards incorporating a magnetic stripe/barcode, and paper letters/bills with a printed barcode for and on behalf of NHC Members to their customers.
Supply partners should also have capacity to offer the above provisions in a digital format e.g. Applications for use on mobile telephone or tablet.
II.2.5) Award criteria
Quality criterion: Ongoing customer service
/ Weighting: 10
Quality criterion: Crisis customer service
/ Weighting: 15
Quality criterion: Business continuity
/ Weighting: 5
Quality criterion: Implementation and integration
/ Weighting: 10
Quality criterion: Coverage
/ Weighting: 3
Quality criterion: Future proofing
/ Weighting: 7
Quality criterion: Training
/ Weighting: 5
Quality criterion: Terms and conditions
/ Weighting: 5
Cost criterion: Transaction values
/ Weighting: 15
Cost criterion: Other costs
/ Weighting: 5
Cost criterion: Stationery costs
/ Weighting: 5
Cost criterion: Training costs
/ Weighting: 5
Cost criterion: Ongoing costs
/ Weighting: 10
Cost criterion: Management software costs
/ Weighting: 10
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/3954RUC887
Lot No: 2
II.2.1) Title
Customer Payment Cards
II.2.2) Additional CPV code(s)
66000000
66172000
66170000
66150000
66151000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
UNITED KINGDOM.
II.2.4) Description of the procurement
The supplier will provide customer payment card. Which are a plastic card, credit card shaped card, printed or embossed with the person’s name and a unique customer identification number. Generally, these cards are bespoke by payment scheme i.e. rent payments, council tax payments, etc.
This can be used at participating kiosks e.g. supermarkets, local stores, etc. or mobile or doorstep by an employee of the member organisation.
II.2.5) Award criteria
Quality criterion: Ongoing customer service
/ Weighting: 10
Quality criterion: Crisis customer service
/ Weighting: 15
Quality criterion: Business continuity
/ Weighting: 5
Quality criterion: Implementation and integration
/ Weighting: 10
Quality criterion: Coverage
/ Weighting: 3
Quality criterion: Future proofing
/ Weighting: 7
Quality criterion: Training
/ Weighting: 5
Quality criterion: Terms and conditions
/ Weighting: 5
Cost criterion: Transaction values
/ Weighting: 15
Cost criterion: Other costs
/ Weighting: 5
Cost criterion: Stationery costs
/ Weighting: 5
Cost criterion: Training costs
/ Weighting: 5
Cost criterion: Ongoing costs
/ Weighting: 5
Cost criterion: Management software costs
/ Weighting: 5
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 3
II.2.1) Title
Barcodes
II.2.2) Additional CPV code(s)
66000000
66172000
66150000
66151000
66170000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
UNITED KINGDOM.
II.2.4) Description of the procurement
The supplier will provide the member with a unique barcode, which is generated for any transaction to be able to trace a single payment. The barcode maybe issued to a customer on an invoice or letter requesting payment. The customer will make the payment at an acceptable pay point, where the barcode is scanned and the payment can then be tracked through the system.
Included in this lot are QR codes.
Barcodes and QR codes may be generated by digital means, on a mobile phone or tablet application.
II.2.5) Award criteria
Quality criterion: Ongoing customer service
/ Weighting: 10
Quality criterion: Crisis customer service
/ Weighting: 15
Quality criterion: Business continuity
/ Weighting: 5
Quality criterion: Implementation and integration
/ Weighting: 10
Quality criterion: Coverage
/ Weighting: 3
Quality criterion: Future proofing
/ Weighting: 7
Quality criterion: Training
/ Weighting: 5
Quality criterion: Terms and conditions
/ Weighting: 5
Cost criterion: Transaction values
/ Weighting: 20
Cost criterion: Other costs
/ Weighting: 5
Cost criterion: Training costs
/ Weighting: 5
Cost criterion: Ongoing costs
/ Weighting: 5
Cost criterion: Management software costs
/ Weighting: 5
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 4
II.2.1) Title
Debit and Credit Card Payment
II.2.2) Additional CPV code(s)
66000000
66172000
66151000
66150000
66170000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
UNITED KINGDOM.
II.2.4) Description of the procurement
Suppliers on this lot will provide the member organisations with the ability to take payments from customers on their own debit or credit cards, in person or over the telephone. The payments should be identifiable and traceable.
Card payments should also be able to be made utilising payment apps such as apple pay, Samsung pay, android pay, etc.
II.2.5) Award criteria
Quality criterion: Ongoing customer service
/ Weighting: 15
Quality criterion: Crisis customer service
/ Weighting: 15
Quality criterion: Business continuity
/ Weighting: 5
Quality criterion: Implementation and integration
/ Weighting: 10
Quality criterion: Future proofing
/ Weighting: 5
Quality criterion: Training
/ Weighting: 5
Quality criterion: Terms and conditions
/ Weighting: 5
Cost criterion: Transaction values
/ Weighting: 20
Cost criterion: Other costs
/ Weighting: 5
Cost criterion: Training costs
/ Weighting: 5
Cost criterion: Ongoing costs
/ Weighting: 5
Cost criterion: Management software costs
/ Weighting: 5
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 5
II.2.1) Title
Direct Debits
II.2.2) Additional CPV code(s)
66000000
66172000
66150000
66151000
66170000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
UNITED KINGDOM.
II.2.4) Description of the procurement
The supplier will enable members to set up and manage their customers direct debit transactions. They should be able to trace the payment status via the manage information system detailed in the general specification.
Direct debits can be requested online and via telephone (in line with PCI compliance) by customers, or members on behalf of customers.
II.2.5) Award criteria
Quality criterion: Ongoing customer services
/ Weighting: 15
Quality criterion: Crisis customer services
/ Weighting: 15
Quality criterion: Business continuity
/ Weighting: 5
Quality criterion: Implementation and Integration
/ Weighting: 10
Quality criterion: Future proofing
/ Weighting: 5
Quality criterion: Training
/ Weighting: 5
Quality criterion: Terms and conditions
/ Weighting: 5
Cost criterion: Transaction values
/ Weighting: 20
Cost criterion: Other costs
/ Weighting: 5
Cost criterion: Training costs
/ Weighting: 5
Cost criterion: Ongoing costs
/ Weighting: 5
Cost criterion: Management software costs
/ Weighting: 5
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 6
II.2.1) Title
Online Payments
II.2.2) Additional CPV code(s)
66000000
66172000
66150000
66151000
66170000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
UNITED KINGDOM.
II.2.4) Description of the procurement
Suppliers will provide the members with the ability to process payments online through their own website, application or payment portal. The website will need to be able to interface with the supply partners management information platform or portal, in order for payments to traced.
II.2.5) Award criteria
Quality criterion: Ongoing customer service
/ Weighting: 15
Quality criterion: Crisis customer service
/ Weighting: 15
Quality criterion: Business continuity
/ Weighting: 5
Quality criterion: Implementation and integration
/ Weighting: 10
Quality criterion: Future proofing
/ Weighting: 5
Quality criterion: Training
/ Weighting: 5
Quality criterion: Terms and conditions
/ Weighting: 5
Cost criterion: Transaction Costs
/ Weighting: 20
Cost criterion: Other costs
/ Weighting: 5
Cost criterion: Training costs
/ Weighting: 5
Cost criterion: Ongoing costs
/ Weighting: 5
Cost criterion: Management software costs
/ Weighting: 5
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 7
II.2.1) Title
Management Information System
II.2.2) Additional CPV code(s)
66000000
48000000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
UNITED KINGDOM.
II.2.4) Description of the procurement
The supplier will provide the member with a standalone platform or portal to consolidate their various payment methods in one place.
The platform should be able to interface with other platform or management information systems, including those of other supply partners on other lots to ensure that the member organisation is able to consolidate all of their various payments in one place.
II.2.5) Award criteria
Quality criterion: Ongoing customer service
/ Weighting: 15
Quality criterion: Crisis customer services
/ Weighting: 15
Quality criterion: Business continuity
/ Weighting: 5
Quality criterion: Implementation and integration
/ Weighting: 10
Quality criterion: Future proofing
/ Weighting: 5
Quality criterion: Training
/ Weighting: 5
Quality criterion: Terms and conditions
/ Weighting: 5
Cost criterion: Management software costs
/ Weighting: 20
Cost criterion: Training costs
/ Weighting: 20
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2019/S 061-141957
Section V: Award of contract
Lot No: 1
Contract No: 1
Title: Fully Managed Service
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
23/07/2019
V.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Allpay Ltd
Fortis et Fides, Unit 12a Whitestone Business Park, Whitestone
Hereford
HR1 3SE
UK
Telephone: +44 1432852404
E-mail: ailsa.tuck@allpay.net
NUTS: UK
Internet address(es)
URL: www.allpay.net
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 90 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 2
Contract No: 2
Title: Customer Payment Cards
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
23/07/2019
V.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Allpay Ltd
Fortis et Fides, Unit 12a Whitestone Business Park, Whitestone
Hereford
HR1 3SE
UK
Telephone: +44 1432852404
E-mail: ailsa.tuck@allpay.net
NUTS: UK
Internet address(es)
URL: www.allpay.net
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 12 500 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 3
Contract No: 3
Title: Barcodes
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
23/07/2019
V.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Allpay Ltd
Fortis et Fides, Unit 12a Whitestone Business Park, Whitestone
Hereford
HR1 3SE
UK
Telephone: +44 1432852404
E-mail: ailsa.tuck@allpay.net
NUTS: UK
Internet address(es)
URL: www.allpay.net
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 5 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 4
Contract No: 4
Title: Credit and Debit Cards
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
23/07/2019
V.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Allpay Ltd
Fortis et Fides, Unit 12a Whitestone Business Park, Whitestone
Hereford
HR1 3SE
UK
Telephone: +44 1432852404
E-mail: ailsa.tuck@allpay.net
NUTS: UK
Internet address(es)
URL: www.allpay.net
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 12 500 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 5
Contract No: 5
Title: Direct Debits
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
23/07/2019
V.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Allpay Ltd
Fortis et Fides, Whitestone Business Park, Whitestone
Hereford
HR1 3SE
AE
Telephone: +44 1432852404
E-mail: ails.tuck@allpay.net
NUTS: UK
Internet address(es)
URL: www.allpay.net
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 12 500 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 6
Contract No: 6
Title: Online Payments
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
23/07/2019
V.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Capita Business Services Ltd
30 Berners Street
London
W1T 3LR
UK
Telephone: +44 1432852404
E-mail: bidteam@capita.co.uk
NUTS: UK
Internet address(es)
URL: www.capita.co.uk
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 12 500 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 7
Contract No: 7
Title: Management Information Platform
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
23/07/2019
V.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Allpay Ltd
Fortis et Fides, Unit 12a Whitestone Business Park, Whitestone
Hereford
HR1 3SE
UK
Telephone: +44 1432852404
E-mail: ailsa.tuck@allpay.net
NUTS: UK
Internet address(es)
URL: www.allpay.net
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 5 000 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
The term of this framework is for 2 years (24 months), with the option to extend for a further 2 years (24 months).
Note: supply agreements (call-off contracts) may extend beyond the end of the framework term. Following the UK’s exit from the EU, during the time-limited implementation period, EU law will continue to apply in the UK subject to the terms set out in the withdrawal agreement. The framework will be available for all current and future Consortium Members, further information on who can access the framework is available at this link https://consortiumprocurement.org.uk/framework-agreements/who-can-access/Member Organisations may choose to award contracts under one or a combination of lots to meet their requirements.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=416126551
GO Reference: GO-2019724-PRO-15146903
VI.4) Procedures for review
VI.4.1) Review body
VI.4.2) Body responsible for mediation procedures
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
The Public Contracts Regulations 2015 (the Regulations) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). As stated within the regulations, any such action must be started within 30 days beginning with the date when the aggrieved party first knew or ought to have known that grounds for starting the proceedings had arisen.
The Court may extend the time limit for starting proceedings where the Court considers that there is a good reason for doing so but not so as to permit proceedings to be started more than 3 months after that date.
VI.5) Date of dispatch of this notice
24/07/2019