Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
South Tyneside Council
South Shields
NE33 2RL
UK
Contact person: Carol Jopling
Telephone: +44 7766205804
E-mail: carol.jopling@southtyneside.gov.uk
NUTS: UKC22
Internet address(es)
Main address: http://www.southtyneside.gov.uk/
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Help to Live at Home Service
II.1.2) Main CPV code
98000000
II.1.3) Type of contract
Services
II.1.4) Short description
The contract is for the provision of a help to live at home service. It is for a period of 7 years with an option to extend for a further 2 year then a further 1 year period.
The contract is divided into 4 lots each pertaining to a specific Geographical zone within the Borough of SouthTyneside. All Zones include home independence service, home independence and crisis response service, extra care – independence and wellbeing support.
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
194 012 969.00
GBP
II.2) Description
Lot No: 1
II.2.1) Title
Zone 1
II.2.2) Additional CPV code(s)
98000000
II.2.3) Place of performance
NUTS code:
UKC22
Main site or place of performance:
This zone incorporates the Hebburn and Jarrow areas of the South Tyneside Borough which includes the following postcodes (NE31-1, NE31-2, NE32-3, NE32-5, NE37-3, NE10-0, NE10-8)
II.2.4) Description of the procurement
Home independence service typical weekly hours 2 937, Home Independence and crisis response service 336 weekly hours, extra care – independence and wellbeing support service within Campbell Court which includes 700 individual 1-2-1 hours + 168 core hours.
During the term of this contract there are plans in place to build an extra care facility within this zone, the facility could include up to 80 apartments. The successful provider will be expected to provide the care and support services within this facility. The anticipated cost of care and support is estimated to be in the region of GBP 939 640 per annum based on 1 300 hours at 20/21 rate of GBP 13.90. This may be ready in 2022.
Lot 1: the anticipated annual value range GBP 3 200 000 — GBP 5 266 019 (including the future planned extra care scheme).
II.2.5) Award criteria
Quality criterion: Mobilisation and implementation
/ Weighting: 20 %
Quality criterion: Workforce management
/ Weighting: 15 %
Quality criterion: Service delivery
/ Weighting: 20 %
Quality criterion: Electronic care management and electronic call monitoring systems
/ Weighting: 7.5 %
Quality criterion: Quality assurance
/ Weighting: 7.5 %
Quality criterion: Business continuity
/ Weighting: 5 %
Quality criterion: Social value
/ Weighting: 10 %
Quality criterion: Interview
/ Weighting: 10 %
Quality criterion: collaborative working
/ Weighting: 5 %
Price
/ Weighting:
0 %
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 2
II.2.1) Title
Zone 2
II.2.2) Additional CPV code(s)
98000000
II.2.3) Place of performance
NUTS code:
UKC22
Main site or place of performance:
This zone incorporates both Boldon and South Shields South areas of the Borough which includes the following postcodes (NE34-6, NE34-7, NE34-8, SR6-7, SR6-8).
II.2.4) Description of the procurement
Home independence service typical weekly hours 3 763, home independence and crisis response service 336 weekly hours.
During the term of this Contract there are plans in place to build an extra care facility within this Zone, the facility could include up to 120 apartments. The successful provider will be expected to provide the care and support services within this facility. The anticipated cost of care and support is estimated to be in the region of GBP 1 445 600 per annum based on 2 000 hours at 20/21 rate of GBP 13.90. This may be ready in 2023.
Lot 2 — the anticipated annual value range GBP 3 300 000 — GBP 5 635 482 (including the future planned extra care scheme).
II.2.5) Award criteria
Quality criterion: Mobilisation and implementation
/ Weighting: 20 %
Quality criterion: Workforce management
/ Weighting: 15 %
Quality criterion: Service delivery
/ Weighting: 20 %
Quality criterion: Electronic care management and electronic call monitoring systems
/ Weighting: 7.5 %
Quality criterion: Quality assurance
/ Weighting: 7.5 %
Quality criterion: Business continuity
/ Weighting: 5 %
Quality criterion: Social value
/ Weighting: 10 %
Quality criterion: Interview
/ Weighting: 10 %
Quality criterion: Collaborative working
/ Weighting: 5 %
Price
/ Weighting:
0 %
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 3
II.2.1) Title
Zone 3
II.2.2) Additional CPV code(s)
98000000
II.2.3) Place of performance
NUTS code:
UKC22
Main site or place of performance:
This zone incorporates the South Shields North area of the Borough which includes the following postcodes (NE33-1, NE33-2, NE33-3, NE33-4, NE33-5).
II.2.4) Description of the procurement
Home independence service typical weekly hours 2 578, Home Independence and crisis response service 336 weekly hours.
During the term of this contract there are plans in place to build an extra care facility within this zone, the facility could include up to 80 apartments. The successful provider will be expected to provide the care and support services within this facility. The anticipated cost of care and support is estimated to be in the region of GBP 1 445 600 per annum based on 1 300 hours at 20/21 rate of GBP 13.90. This may be ready in 2023.
Lot 3 — the anticipated annual value range GBP 2 300 000 — 4 056 138 (including the future planned extra care scheme).
II.2.5) Award criteria
Quality criterion: Mobilisation and implementation
/ Weighting: 20 %
Quality criterion: Workforce management
/ Weighting: 15 %
Quality criterion: Service delivery
/ Weighting: 20 %
Quality criterion: Electronic care management and electronic call monitoring systems
/ Weighting: 7.5 %
Quality criterion: Quality assurance
/ Weighting: 7.5 %
Quality criterion: Business continuity
/ Weighting: 5 %
Quality criterion: Social value
/ Weighting: 10 %
Quality criterion: Interview
/ Weighting: 10 %
Quality criterion: collaborative working
/ Weighting: 5 %
Price
/ Weighting:
0 %
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 4
II.2.1) Title
Zone 4
II.2.2) Additional CPV code(s)
98000000
II.2.3) Place of performance
NUTS code:
UKC22
Main site or place of performance:
This zone incorporates Horsley Hill/Whitburn and Cleadon areas of the Borough which includes the following postcodes (NE32-4, NE34-0, NE34-9, NE35-9, NE36-0, SR5-1 to SR5-5).
II.2.4) Description of the procurement
Home independence service typical weekly hours 3 110, home independence and crisis response service 336 weekly hours, extra care – independence and wellbeing support service within Bramble Court and includes 700 individual 1-2-1 hours + 168 core hours.
II.2.5) Award criteria
Quality criterion: Mobilisation and implementation
/ Weighting: 20 %
Quality criterion: Workforce management
/ Weighting: 15 %
Quality criterion: Service delivery
/ Weighting: 20 %
Quality criterion: Electronic care management and electronic call monitoring systems
/ Weighting: 7.5 %
Quality criterion: Quality assurance
/ Weighting: 7.5 %
Quality criterion: Business continuity
/ Weighting: 5 %
Quality criterion: Social value
/ Weighting: 10 %
Quality criterion: Interview
/ Weighting: 10 %
Quality criterion: collaborative working
/ Weighting: 5 %
Price
/ Weighting:
0 %
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Restricted procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2019/S 157-388054
Section V: Award of contract
Lot No: 1
Contract No: 1
Title: Zone 1
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/05/2020
V.2.2) Information about tenders
Number of tenders received: 7
Number of tenders received from SMEs: 1
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 7
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
The Hales Group Ltd
3756814
3B Flag Business Exchange Vicarage Farm Road
Peterborough
PE1 5TX
UK
Telephone: +44 1502507601
NUTS: UKC22
Internet address(es)
URL: www.halescare.co.uk
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 53 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 2
Contract No: 2
Title: Zone 2
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/05/2020
V.2.2) Information about tenders
Number of tenders received: 7
Number of tenders received from SMEs: 1
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 7
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Comfort Call Ltd
5763279
3rd Floor, Caparo House, 101-103 Baker Street
London
W1U 6LN
UK
Telephone: +44 2071860516
E-mail: contracts@comfortcall.co.uk
NUTS: UK
Internet address(es)
URL: www.comfortcall.co.uk
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 57 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 3
Contract No: 3
Title: Zone 3
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/05/2020
V.2.2) Information about tenders
Number of tenders received: 7
Number of tenders received from SMEs: 1
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 7
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
The Human Support Group Ltd
Craig House 33 Ballbrook Avenue Didsbury
Manchester
M20 3JG
UK
Telephone: +44 1619429498
E-mail: hsgcontracts@humansupport.co.uk
NUTS: UK
Internet address(es)
URL: www.humansupportgroup.co.uk
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 41 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 4
Contract No: 4
Title: Zone 4
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/05/2020
V.2.2) Information about tenders
Number of tenders received: 7
Number of tenders received from SMEs: 1
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 7
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
CRG Homecare Ltd
10704506
8 Tiger Court, Kings Drive, Kings Business Park, Prescot
Merseyside
L34 1BH
UK
Telephone: +44 1744457682
E-mail: tenders@crg.uk.com
NUTS: UK
Internet address(es)
URL: www.crg.uk.com
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 45 000 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
High Court of England and Wales Royal Courts of Justice
Strand London
WC2A 2LL
UK
Telephone: +44 2079477882
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
Any review proceedings should be promptly brought to the attention of the Chief Executive of South Tyneside Council at Town Hall and Civic Offices, Westoe Road, South Shields NE33 2RL and will be dealt with in accordance with the requirements of the Public Contracts Regulations 2015 (‘PCR 2015’). Any review proceedings must be brought within the timescales specified by the applicable law, including, without limitation, PCR 2015. In accordance with PCR 2015, The Councils will incorporate a minimum 10 calendar day standstill period from the date information on the award of the contract is communicated to tenderers.
VI.5) Date of dispatch of this notice
08/07/2020