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Notice Details

Title: Student Peer Mentoring Solution
Published by: The Open University
Publication Date: 31/07/2020
Deadline Date:
Deadline Time:
Notice Type: Contract Award Notice
Has Documents: No
Has ESPD: No
Abstract:

The Open University (OU) have tendered for a student peer mentoring solution to be delivered as a software as a service (Saas)/cloud based solution, including support and maintenance. The solution is to facilitate online 1:1 vertical peer mentoring for FASS students. The platform should allow (initially up to 5 000) students to communicate on a one to one basis at a distance — experienced students will act as mentors for newer students (mentees). OU students have expressed a desire for pastoral support. Student peer mentoring has been identified as one mechanism to deliver that support.

Small scale faculty pilots have been run manually and are providing small scale data, in terms of assignment submission, attainment and retention, along with positive student sentiment being expressed.

The online solution should be able to provide a product or service which enables monitoring and evaluation of the schemes and provides management information to help the OU measure success in terms of student completion, pass and return rates, if successful, could be ‘rolled out’ to the wider OU at much larger scale.

The OU is looking for a supplier to work in partnership with the Faculty of Arts and Social Sciences and the OU IT and data teams in order to deliver a product/service of the highest standard to our students and for GDPR compliance, safeguarding and information security to be at the forefront of any systems/data solutions. The solution should also provide expertise in the areas of student mentoring and work with the faculty to enhance support documents and safeguarding information for mentors and mentees.

The contract is for an initial period of 3 years and may be extended by the OU for further periods up to a maximum of 10 years in total at its discretion. The solution may be rolled out further across the OU subject to a successful pilot and further funding becoming available.

We also require support and technical expertise to help implement the solution.

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU - Public Sector Directive

Directive 2014/24/EU

Section I: Contracting entity

I.1) Name and addresses

The Open University

Walton Hall

Milton Keynes

MK7 6BP

UK

Contact person: Procurement Manager

E-mail: finance-tenders@open.ac.uk

NUTS: UKJ12

Internet address(es)

Main address: www.open.ac.uk

Address of the buyer profile: https://in-tendhost.co.uk/openuniversity/

I.4) Type of the contracting authority

Body governed by public law

I.5) Main activity

Education

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Student Peer Mentoring Solution

Reference number: OUPA10575

II.1.2) Main CPV code

48000000

 

II.1.3) Type of contract

Supplies

II.1.4) Short description

The Open University (OU) have tendered for a student peer mentoring solution to be delivered as a software as a service (Saas)/cloud based solution, including support and maintenance. The solution is to facilitate online 1:1 vertical peer mentoring for the Faculty of Arts and Social Sciences (FASS) students. The platform should allow (initial pilot up to 5 000) students to communicate on a one to one basis at a distance — experienced students will act as mentors for newer students (mentees). OU students have expressed a desire for pastoral support. Student peer mentoring has been identified as one mechanism to deliver that support. The solution may be rolled out further across the OU subject to a successful pilot and further funding becoming available.

The contract is for an initial period of 3 years and may be extended by the OU for further periods up to a maximum of 10 years in total at its discretion.

We also require support and technical expertise to help implement the solution.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 1 000 000.00 EUR

II.2) Description

II.2.2) Additional CPV code(s)

48190000

II.2.3) Place of performance

NUTS code:

UKJ12

II.2.4) Description of the procurement

The Open University (OU) have tendered for a student peer mentoring solution to be delivered as a software as a service (Saas)/cloud based solution, including support and maintenance. The solution is to facilitate online 1:1 vertical peer mentoring for FASS students. The platform should allow (initially up to 5 000) students to communicate on a one to one basis at a distance — experienced students will act as mentors for newer students (mentees). OU students have expressed a desire for pastoral support. Student peer mentoring has been identified as one mechanism to deliver that support.

Small scale faculty pilots have been run manually and are providing small scale data, in terms of assignment submission, attainment and retention, along with positive student sentiment being expressed.

The online solution should be able to provide a product or service which enables monitoring and evaluation of the schemes and provides management information to help the OU measure success in terms of student completion, pass and return rates, if successful, could be ‘rolled out’ to the wider OU at much larger scale.

The OU is looking for a supplier to work in partnership with the Faculty of Arts and Social Sciences and the OU IT and data teams in order to deliver a product/service of the highest standard to our students and for GDPR compliance, safeguarding and information security to be at the forefront of any systems/data solutions. The solution should also provide expertise in the areas of student mentoring and work with the faculty to enhance support documents and safeguarding information for mentors and mentees.

The contract is for an initial period of 3 years and may be extended by the OU for further periods up to a maximum of 10 years in total at its discretion. The solution may be rolled out further across the OU subject to a successful pilot and further funding becoming available.

We also require support and technical expertise to help implement the solution.

II.2.5) Award criteria

Price

II.2.11) Information about options

Options: Yes

Description of options:

The solution may be rolled out further across the OU subject to a successful pilot and further funding becoming available.

License volumes may vary up or down over the term of the contract and additional modules offered or introduced by the supplier in the future may be purchased as part of this contract following the initial implementation. Any additional purchases relating to this solution will be made with the successful supplier under this contract to ensure technical compatibility, consistency and continuation of supplier support. There is no restriction on the spend value of additional purchases as this will be governed by the OU’s available budget. Any options are set out in the ITT.

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2020/S 041-098046

Section V: Award of contract

Contract No: OUPA10575

Title: Student Peer Mentoring Solution

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

24/06/2020

V.2.2) Information about tenders

Number of tenders received: 6

Number of tenders received by electronic means: 6

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Insala Ltd

05347208

Suite 24-26 The Hop Exchange

London

SE1 1TY

UK

NUTS: UKI

Internet address(es)

URL: https://www.insala.com/

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot: 1 000 000.00 GBP

Total value of the contract/lot: 1 000 000.00 GBP

V.2.5) Information about subcontracting

Section VI: Complementary information

VI.3) Additional information

The solution may be rolled out further across the OU subject to a successful pilot and further funding becoming available. License volumes may vary up or down over the term of the contract and additional modules offered or introduced by the supplier in the future may be purchased as part of this contract following the initial implementation. Any additional purchases relating to this solution will be made with the successful supplier under this contract to ensure technical compatibility, consistency and continuation of supplier support. There is no restriction on the spend value of additional purchases as this will be governed by the OU’s available budget. Any options are set out in the contract.

VI.4) Procedures for review

VI.4.1) Review body

The Open University

Walton Hall

Milton Keynes

MK7 6AA

UK

VI.4.2) Body responsible for mediation procedures

The Open University

Walton Hall

Milton Keynes

MK7 6AA

UK

VI.4.4) Service from which information about the review procedure may be obtained

The Open University

Walton Hall

Milton Keynes

MK7 6AA

UK

VI.5) Date of dispatch of this notice

28/07/2020


Information added to the notice since publication.

Additional information added to the notice since it's publication.
No further information has been uploaded.
Main Contact: finance-tenders@open.ac.uk
Admin Contact: N/a
Technical Contact: N/a
Other Contact: N/a

Commodity Categories

Commodity Categories
IDTitleParent Category
48190000Educational software packageIndustry specific software package
48000000Software package and information systemsComputer and Related Services

Delivery Locations

Delivery Locations
IDDescription
100UK - All

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