CONTRACT NOTICE – NATIONAL

1 Authority Details

1.1

Authority Name and Address

1.2

Address from which documentation may be obtained

As in 1.1

1.3

Completed documents must be returned to:

As in 1.1

2 Contract Details

2.1

Title

Visit Monmouthshire DMS

2.2

Description of the goods or services required

Monmouthshire County Council seeks to procure a specialist Destination Management System, comprising a fully responsive bilingual (English/ Welsh) website with integrated and intuitive content and data management systems and a separate Provider Extranet for partner businesses to update their own product data. We are looking for a solution from a supplier with a proven track record in the supply and ongoing investment and development of specialist destination management systems hosted on their own servers.

Background Information – The existing Visit Monmouthshire DMS contract terminates on 30th November 2021 and a new specialist Destination Management System needs to be in place with all content and data migrated before then.

Requirements - The specialist Destination Management System needs to include the following specific functionality:

• Bilingual English / Welsh fully responsive website optimized for SEO & CRO

• Intuitive and fully integrated content and data management systems

• A separate Provider Extranet which allows partner businesses to update their own database entries

• Auto translate to enable translation of content into non-Welsh / English target market languages

• Digital asset management system

• An ecommerce solution – ideally integrated with database entries for cross / up selling – or compatibility with an off the shelf e-commerce solution

• Publishing of pdfs, video embeds / headers & multimedia digital assets

• Geotagging of product data and display of product experiences on Google / hotspot maps

• Universal search

• GDPR compliant email marketing (including newsletter sign up) with automation

• Supply of Crowdriff UGC license (core and advanced digital platform) and / or display of Crowdriff UGC galleries and single image embeds on dynamic content pages.

• Specialist itinerary and walking route promotion

• Dynamic widgets to feed database content (within specified parameters) onto third party websites

• Performance monitoring of KPIs

• HTML sitemap

• Events calendar and functionality to allow third party event organizers to add their own events

• Display of user reviews (TripAdvisor) on database entries

• Virtual folders / vanity URLs

• Integration / compatibility with the TXGB (Tourism Exchange Great Britain) platform to enable local businesses to promote and globally distribute bookable products.

NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=112004.

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

2.3

Notice Coding and Classification

2.4

Total quantity or scope of tender

Total value over three year period £75k

3 Conditions for Participation

3.1

Minimum standards and qualification required

We are looking for a solution from a supplier with a proven track record in the supply and ongoing investment and development of specialist destination management systems hosted on their own servers.

4 Administrative Information

4.1

Type of Procedure

Single stage

4.2

Reference number attributed to the notice by the contracting authority

N/a

4.3

Time Limits

4.5

Language or languages in which tenders or requests to participate can be drawn up

4.6

Tender Submission Postbox

5 Other Information

5.1

Additional Information

Please provide an itemized cost breakdown for the above functionality inclusive of project management, design, build, webhosting & monitoring, content & data migration, software licenses & annual fees, training & ongoing technical support over three years with the option to extend for a further 1 and 2 years. Please also outline your company’s approach to account management, continued investment and development (with an outline of any planned developments), your company’s policy on roll out of system upgrades to clients, and standard fees for bespoke developments.

(WA Ref:112004)

5.2

Additional Documentation

5.3

Publication date of this notice