II.2.2) Additional CPV code(s)
30200000
48000000
72000000
II.2.3) Place of performance
NUTS code:
UKC11
II.2.4) Description of the procurement
Hartlepool Borough Council are conducting a procurement for the provision of full scope ICT managed services via Restricted Process to replace an existing arrangement that expires in September 2023.
Through this selection phase and a subsequent ITT phase, the Council will identify a single supplier to provide full scope ICT managed services for a maximum of 6 years (4+1+1) with effect from September 2023.
This selection phase is open to all potential providers of full scope ICT managed services and interested providers will be required to complete a Pre-Qualification Questionnaire. The Council will down select five suppliers to proceed to the ITT phase based on the responses to the questionnaire.
Hartlepool Borough Council employs approximately 2,000 staff to deliver public services to a population of over 93,000 residents and has set out its ICT strategy that outlines how, over the coming years, the Council will improve services for its residents and employees by positioning ICT (and digital) as a business enabler. The Council is excited about working with providers who can help shape and deliver the Council's ambitions.
A high-level service specification is available for reference (Document 3), however, the scope of the procurement can be summarised as:
Service Integration and Service Management
• Full ICT support and integration services across multiple service components including operational management of Council-owned 3rd party contracts; continual service improvement and user-centric ways of working; asset, licence and configuration management; using owned instance of ITSM toolset
End User Computing
• Provision of support and enabling services to allow end users to work ‘any time’ and ‘anywhere’. Includes support of physical devices (laptops, desktops & corporate tablets) and installed software, remote take-over
Service Desk
• UK based single point of contact for end users; Provides self-help and multi-channel contact; Targets first contact resolution; passes user records on to other resolver groups; provision and deployment of applicable ITSM toolset
Hosting and Data Centre Services
• Manage existing hosting environment in 3rd party data centre facility; expertise on design and migration to future cloud-based alternative; manage full life cycle of supported services; DR/BC provision
Network Services
• Office WiFi & LAN; Inter-site connections; Dark fibre link, Outbound connectivity (internet, PSN); Network services (DNS, DHCP, WiFi Certs, Firewall, Monitoring); SIP trunking and session controller management
Application Support and Development
• Facilitate and coordinate application maintenance services and provision of lifecycle management of the application estate against an application strategy
Procurement – Hardware / Software
• Single point of contact for the procurement of all Council ICT hardware, ensuring value for money purchase of defined equipment
Project Management
• Provision of resources to support the Council in delivering programmes and projects across a wide range of ICT activities
• Managed Print
Coordinate and manage print services to support the Council’s printing, scanning, and copying requirements through an incumbent sub-contractor
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: Yes
Description of renewals:
4, 5 or 6 years dependent on extension options
II.2.9) Information about the limits on the number of candidates to be invited
Envisaged number of candidates: 5
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No