Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
NS&I
London
SW1P 3BT
UK
Contact person: Jack Burgess
E-mail: jack.burgess@nsandi.com
NUTS: UK
Internet address(es)
Main address: https://nsandi-corporate.com/
I.4) Type of the contracting authority
National or federal agency/office
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Digital Market Intelligence Support
Reference number: 23-FTS-01
II.1.2) Main CPV code
79310000
II.1.3) Type of contract
Services
II.1.4) Short description
A digital and fintech market intelligence agency is required to help NS&I monitor the external competitor landscape, particularly focussing on fintechs, Open Banking developments and digital innovations.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
200 000.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
The financial services arena is going through some significant changes through the recent introduction of Open Banking and the changing digital environment.
A digital and fintech market intelligence agency is required to help NS&I monitor the external competitor landscape, particularly focussing on fintechs, Open Banking developments and digital innovations.
The digital and fintech market intelligence agency will provide specialist insights on competitor’s strategies, including but not limited to, best practice in customer experience, operations and product and proposition development. Guidance and recommendations are required to help support and inform NS&I’s digital first strategy.
The following is a breakdown of our requirements from a digital and fintech market intelligence agency:
• Deep dive, topic-based presentation/report delivered internally to key stakeholders. This would be on an ad-hoc basis determined by the use of research credits. We estimate that we would require four of these deliverables per annum.
• Regular news alerts on the latest digital and innovation developments within financial services, with analyst commentary summarising the impact for NS&I
• Access to an online web portal to access downloadable content including:
o Screenshots/Video insights on CX journeys across mobile and desktop channels
o Insight reports
o News alerts with analyst commentary on risk/opportunities for NS&I
• Access to an analyst who will be able to field questions – not requiring deep dive analysis - on an ad-hoc basis.
All tendering against this requirement must be conducted via NS&I's Panacea Portal
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
Yes
Description of options:
There is an initial contract term of 12 months and there are two 12 month extension periods available.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2023/S 000-010019
Section V: Award of contract
Contract No: 23-FTS-01
Title: Digital Market Intelligence Support
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
19/06/2023
V.2.2) Information about tenders
Number of tenders received: 3
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
11:FS Group Limited
London
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 200 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
The Government Internal Audit Agency
London
UK
VI.5) Date of dispatch of this notice
05/07/2023