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Contract Award Notice

Digital Market Intelligence Support

  • First published: 06 July 2023
  • Last modified: 06 July 2023
  • Record interest

     

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To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
ocds-h6vhtk-03bcf6
Published by:
NS&I
Authority ID:
AA82556
Publication date:
06 July 2023
Deadline date:
-
Notice type:
Contract Award Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

The financial services arena is going through some significant changes through the recent introduction of Open Banking and the changing digital environment.

A digital and fintech market intelligence agency is required to help NS&I monitor the external competitor landscape, particularly focussing on fintechs, Open Banking developments and digital innovations.

The digital and fintech market intelligence agency will provide specialist insights on competitor’s strategies, including but not limited to, best practice in customer experience, operations and product and proposition development. Guidance and recommendations are required to help support and inform NS&I’s digital first strategy.

The following is a breakdown of our requirements from a digital and fintech market intelligence agency:

• Deep dive, topic-based presentation/report delivered internally to key stakeholders. This would be on an ad-hoc basis determined by the use of research credits. We estimate that we would require four of these deliverables per annum.

• Regular news alerts on the latest digital and innovation developments within financial services, with analyst commentary summarising the impact for NS&I

• Access to an online web portal to access downloadable content including:

o Screenshots/Video insights on CX journeys across mobile and desktop channels

o Insight reports

o News alerts with analyst commentary on risk/opportunities for NS&I

• Access to an analyst who will be able to field questions – not requiring deep dive analysis - on an ad-hoc basis.

All tendering against this requirement must be conducted via NS&I's Panacea Portal

Full notice text

Contract award notice

Results of the procurement procedure

Section I: Contracting entity

I.1) Name and addresses

NS&I

London

SW1P 3BT

UK

Contact person: Jack Burgess

E-mail: jack.burgess@nsandi.com

NUTS: UK

Internet address(es)

Main address: https://nsandi-corporate.com/

I.4) Type of the contracting authority

National or federal agency/office

I.5) Main activity

General public services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Digital Market Intelligence Support

Reference number: 23-FTS-01

II.1.2) Main CPV code

79310000

 

II.1.3) Type of contract

Services

II.1.4) Short description

A digital and fintech market intelligence agency is required to help NS&I monitor the external competitor landscape, particularly focussing on fintechs, Open Banking developments and digital innovations.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 200 000.00  GBP

II.2) Description

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

The financial services arena is going through some significant changes through the recent introduction of Open Banking and the changing digital environment.

A digital and fintech market intelligence agency is required to help NS&I monitor the external competitor landscape, particularly focussing on fintechs, Open Banking developments and digital innovations.

The digital and fintech market intelligence agency will provide specialist insights on competitor’s strategies, including but not limited to, best practice in customer experience, operations and product and proposition development. Guidance and recommendations are required to help support and inform NS&I’s digital first strategy.

The following is a breakdown of our requirements from a digital and fintech market intelligence agency:

• Deep dive, topic-based presentation/report delivered internally to key stakeholders. This would be on an ad-hoc basis determined by the use of research credits. We estimate that we would require four of these deliverables per annum.

• Regular news alerts on the latest digital and innovation developments within financial services, with analyst commentary summarising the impact for NS&I

• Access to an online web portal to access downloadable content including:

o Screenshots/Video insights on CX journeys across mobile and desktop channels

o Insight reports

o News alerts with analyst commentary on risk/opportunities for NS&I

• Access to an analyst who will be able to field questions – not requiring deep dive analysis - on an ad-hoc basis.

All tendering against this requirement must be conducted via NS&I's Panacea Portal

II.2.5) Award criteria

Price

II.2.11) Information about options

Options: Yes

Description of options:

There is an initial contract term of 12 months and there are two 12 month extension periods available.

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2023/S 000-010019

Section V: Award of contract

Contract No: 23-FTS-01

Title: Digital Market Intelligence Support

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

19/06/2023

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

11:FS Group Limited

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 200 000.00  GBP

V.2.5) Information about subcontracting

Section VI: Complementary information

VI.4) Procedures for review

VI.4.1) Review body

The Government Internal Audit Agency

London

UK

VI.5) Date of dispatch of this notice

05/07/2023

Coding

Commodity categories

ID Title Parent category
79310000 Market research services Market and economic research; polling and statistics

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
jack.burgess@nsandi.com
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

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