Contract award notice – utilities
Section I: Contracting
entity
I.1) Name and addresses
Portsmouth Water
PO Box 8, West Street
Havant
PO9 1LG
UK
Contact person: Paul Swaine
Telephone: +44 7918317436
E-mail: paul.swaine@portsmouthwater.co.uk
NUTS: UKJ
Internet address(es)
Main address: https://www.portsmouthwater.co.uk/
Address of the buyer profile: https://portsmouthwater.delta-esourcing.com/
I.6) Main activity
Water
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
CRM & Billing System
II.1.2) Main CPV code
72212445
II.1.3) Type of contract
Services
II.1.4) Short description
Portsmouth Water is seeking to undertake the implementation of a hosted replacement Customer Relationship Management (CRM) and billing system. This will revolutionise our relationship with our customers, providing the capability to present insightful data to customers and deliver superior service levels. Most importantly, the delivery of the new CRM system capable of leveraging smart metering capabilities, is a critical enabler for realising the benefits of rolling out smart metering in Portsmouth Water’s supply area to meet our water resources challenges.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Lowest offer:
/ Highest offer:
II.2) Description
II.2.2) Additional CPV code(s)
48445000
48444100
72212445
64210000
72415000
48100000
48333000
48480000
48500000
48510000
51000000
72200000
72227000
72263000
72265000
72267000
64216110
72300000
II.2.3) Place of performance
NUTS code:
UKJ
Main site or place of performance:
SOUTH EAST (ENGLAND)
II.2.4) Description of the procurement
Portsmouth Water is seeking to undertake the implementation and hosting of a replacement CRM and billing system. This will revolutionise our relationship with our customers, providing the capability to present insightful data to customers and deliver superior service levels. Most importantly, the delivery of the new CRM system capable of leveraging smart metering capabilities, is a critical enabler for realising the benefits of rolling out smart metering in Portsmouth Water’s supply area. The increased data and analytics that the smart programme will deliver, including granular customer usage insight, is a crucial component in engaging our customer base to reduce demand and achieve our water savings.
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2022/S 000-032095
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
19/06/2023
V.2.2) Information about tenders
Number of tenders received: 8
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from EU Member States: 3
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 8
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Kraken Technologies Limited
12014731
5th Floor, UK House, 164-182 Oxford Street
London
W1D 1NN
UK
NUTS: UKI3
Internet address(es)
URL: https://kraken.tech/
The contractor is an SME:
No
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
To view this notice, please click here:
<a href="https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=795912343" target="_blank">https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=795912343</a>
GO Reference: GO-2023717-PRO-23421202
VI.4) Procedures for review
VI.4.1) Review body
Portsmouth Water
PO BOX 8
Havant
PO9 1LG
UK
VI.5) Date of dispatch of this notice
17/07/2023