Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
NS&I
20 Great Smith Street
London
SW1P 3BT
UK
E-mail: tenders@rainbow.nsandi.com
NUTS: UK
Internet address(es)
Main address: https://rainbow.nsandi.com/
I.4) Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local subdivisions
I.5) Main activity
Economic and financial affairs
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Business to Business Outsourced Services
Reference number: 22-CPN-01
II.1.2) Main CPV code
66110000
II.1.3) Type of contract
Services
II.1.4) Short description
This contract has been awarded following the conclusion of a procurement process.
B2B will be delivered predominantly in its current form and NS&I expects the supplier to transition the existing solution minimising disruption and maintaining continuity for the government schemes that B2B manages. These are:
• Childcare Services (consisting of 30 Hours of Free Childcare and Tax-Free Childcare)
• Help to Save
• Help to Buy
• Court Funds Office
Requirements across the schemes include:
• Serving Customers
o Meeting the service needs and providing support to the end users of the schemes managed by B2B
o Engagement with B2B clients in order to operate and eventually transition the solution to Rainbow by the end of the contract
• Operational Management
o Process transactions - The processing of transactions into, out of and between customer accounts
o Manage customer access and accounts - The management of customer accounts and their access to these via a number of channels (predominantly digital) with corresponding support as required
• Manage Stakeholders – Supporting NS&I relationships with (and obligations to) key external stakeholders, including the client government departments and HMT as NS&I sponsor.
• Organisation - The provision of key enabling capabilities for the services, including for managing people, resources, technology and facilities.
• Manage Partners/Suppliers - The management of suppliers and partners, related to the B2B provision. The supplier will be encouraged to maximise the use and efficiency of the existing technology to deliver B2B services throughout the life of the contract.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
92 312 456.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
48810000
72000000
79210000
79342300
79410000
79510000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
This contract has been awarded following the conclusion of a procurement process.
This package of work is part of NS&I's Rainbow Programme, and it will procure a strategic supplier of managed services to deliver B2B on behalf of NS&I. The B2B services are responsible for the delivery of government schemes, including Childcare Services, Help to Save, Help to Buy ISA, Mortgage Guarantee Scheme, and the Court Funds Office.
The contract is offered to one supplier for a period of 3 years following service commencement, with an initial up to 9 month transition period to ensure smooth service commencement from 1st April 2024. At the end of the contract, the B2B services would transition to the Rainbow Programme operating model.
National Savings and Investments (NS&I) is an Executive Agency of the Chancellor of the Exchequer. It is one of the UK's largest retail savings organisations with 25 million customers, more than £202 billion funds under management, best known for Premium Bonds but also offering a range of savings products. NS&I raises financing for Government, by offering secure retail financial savings products, as an alternative to raising funds on the wholesale market.
NS&I's core services are currently provided by Atos IT Services UK Limited, which manages sales processing and customer servicing, and IT and infrastructure services. This contract will end on 31st March 2024. NS&I has started a significant transformation of its outsourced services, called the Rainbow Programme.
NS&I provides services to other government departments via B2B offer, called Government Payment Services (GPS). NS&I GPS offers modern, secure and competitive banking and payments services to all government departments, agencies and public sector organisations. Current B2B services include, Childcare Services (consisting of 30 Hours of Free Childcare, Tax-Free Childcare), Help to Save, Help to Buy ISA, Mortgage Guarantee Scheme and the Court Funds Office.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 65%
Price
/ Weighting:
35%
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Competitive procedure with negotiation
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2022/S 000-027105
Section V: Award of contract
Title: Business to Business Outsourced Services
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
21/06/2023
V.2.2) Information about tenders
Number of tenders received: 3
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Sopra Steria
Three Cherry Tree Lane
Hemel Hempstead
HP2 7AH
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 92 312 456.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
The High Court of Justice
The Royal Court of Justice
London
WC24 2LL
UK
VI.5) Date of dispatch of this notice
20/07/2023