Contract notice
Section I: Contracting
authority
I.1) Name and addresses
Accent Housing Ltd
Charlestown House, Acorn Park Industrial Estate, Charlestown
Shipley
BD17 7SW
UK
Telephone: +44 1274065
E-mail: noreply@AccentGroup.org
NUTS: UK
Internet address(es)
Main address: http://www.accentgroup.org/
Address of the buyer profile: http://www.accentgroup.org/
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://procontract.due-north.com/Advert/Index?advertId=9b28ae7e-4326-ee11-8123-005056b64545
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://procontract.due-north.com/Advert/Index?advertId=9b28ae7e-4326-ee11-8123-005056b64545
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
ITT for the Provision of Out of Hours, Scheduled and Overflow Contact Centre Services
Reference number: DN679007
II.1.2) Main CPV code
64000000
II.1.3) Type of contract
Services
II.1.4) Short description
Working in partnership with Accent and its other agencies to enable delivery of its corporate strategy in an efficient manner, Accent are looking for a single Contractor to deliver high quality comprehensive Out of Hours Contact Center Services. Including but not limited to:
Out of Hours Contact Center Call Handling,
Planned / Scheduled call handling
Overflow Call Handling
The successful Contractor will have an experienced skill set and a proven track record of providing a similar out of hours contact center provision.
A combination of key proposals for service delivery, strong quality offerings, and contract management alongside keen commercial pricing are fundamental parts of this contract, with high expectations of the appointed Contractor’s abilities to support and add value to Accent in a tangible and meaningful manner.
Initial contract term is 36 months ( 3 Years) with the option to extend by 1 x 12 months - at Accent's discretion.
Date of Publication: 21st July 2023
Closing Date & Time: 21st August 2023 at 13:00hrs
All correspondence must be via the Proactis eTendering portal:
https://procontract.due-north.com/
No email correspondence will be responded to.
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Working in partnership with Accent and its other agencies to enable delivery of its corporate strategy in an efficient manner, Accent are looking for a single Contractor to deliver high quality comprehensive Out of Hours Contact Center Services. Including but not limited to:
Out of Hours Contact Center Call Handling,
Planned / Scheduled call handling
Overflow Call Handling
The successful Contractor will have an experienced skill set and a proven track record of providing a similar out of hours contact center provision.
A combination of key proposals for service delivery, strong quality offerings, and contract management alongside keen commercial pricing are fundamental parts of this contract, with high expectations of the appointed Contractor’s abilities to support and add value to Accent in a tangible and meaningful manner.
Initial contract term is 36 months ( 3 Years) with the option to extend by 1 x 12 months - at Accent's discretion.
Date of Publication: 21st July 2023
Closing Date & Time: 21st August 2023 at 13:00hrs
All correspondence must be via the Proactis eTendering portal:
https://procontract.due-north.com/
No email correspondence will be responded to.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 36
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
21/08/2023
Local time: 13:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.7) Conditions for opening of tenders
Date:
21/08/2023
Local time: 13:00
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.4) Procedures for review
VI.4.1) Review body
Royal Courts of Justice
London
WC2A 2LL
UK
Internet address(es)
URL: http://www.accentgroup.org/
VI.5) Date of dispatch of this notice
21/07/2023