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Cymraeg

Contract Notice

Energia Group Optimizely and nopCommerce Content Management System (CMS) Services, Support and Incident Management Contract

  • First published: 25 July 2023
  • Last modified: 25 July 2023
  • Version: N/A

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Contents

Summary

OCID:
ocds-h6vhtk-03e4df
Published by:
ENERGIA GROUP NI HOLDINGS LIMITED
Authority ID:
AA81789
Publication date:
25 July 2023
Deadline date:
23 August 2023
Notice type:
Contract Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

Scope of Procurement

Power NI and Energia Energy Online Websites

Energy Online (EOL) is an online, paperless billing service that provides our Power NI domestic and commercial customers and Energia domestic customers with 24/7 access to their bills, letters, and payments. In addition, customers can view and amend their direct debit details, personal details, and view and monitor their energy usage.

Overview of key features available to customers within the Power NI and Energia Energy Online websites:

• Sign in to Energy Online

• Register for Energy Online

• Top up your Keypad (without registering for Energy Online, or as a registered user) - Power NI only

• Pay bills (without registering for Energy Online, or as a registered user)

• View bills, letters and statements

•Submit a meter reading(s)

•Estimate your usage

• View and monitor your energy usage

• View and amend personal details

• View and amend Direct Debit details

• Help and support

Power NI online Change of Supplier (CoS), Door to Door (D2D) Change of Supplier and online Change of Tenancy (CoT) also sit on the Power NI Energy Online domain.

• Online Change of Supplier (CoS) enables a user currently supplied by another energy supplier to register as a new customer with Power NI.

• Door to Door (D2D) Change of Supplier is an adaptation of our online Change of Supplier (CoS) and enables our field sales team to switch prospective customers to Power NI.

• Online Change of Tenancy (CoT) enables someone who has moved into a property that is already registered with Power NI to register for the property, and also gives our customers the ability to inform us if they're moving house online. Here they can provide us with details on the property they are moving out of, and the details of the property they are moving to.

The Power NI and Energia Energy Online websites integrate with our billing platform, CC&B (Customer Care & Billing) and our business owners can view, manage and update the content on both websites via Optimizely CMS (Content Management System).

The Power NI Energy Online website is available to view via the following link: https://energyonline.powerni.co.uk/

Online Change of Supplier is available to view via the following link: https://energyonline.powerni.co.uk/switch

Online Change of Tenancy is available to view via the following links:

• New customer registration: https://energyonline.powerni.co.uk/move-in

• Existing customer move: https://energyonline.powerni.co.uk/move-home

The Energia Energy Online (EOL) website is available to view via the following link: https://energyonline.energia.ie/

The Power NI and Energia Energy Online websites are currently also wrapped into apps, that are managed by another third-party provider. These apps are available for customers to download on both the App and Google Play Stores.

Energia Group Corporate Website

The Energia Group website is a brochure website, where we publish content to promote what we're doing right across the Energia Group, in Customer Solutions, Renewables, etc. Visitors to this website can find out more about who we are, what we do, view and download our quarterly and annual reports, view latest news and find out about careers available within the Energia Group.

Overview of key features available to customers within Energia Group:

• Who we are

• Community

• Renewables

• Innovation

• Investor Relations

• News and Media

• Careers

• Contact Us

Our business owners can view, manage, and update the content on the Energia Group website via Optimizely CMS (Content Management System).

The Energia Group website is available to view via the following link: https://energiagroup.com/

Energia Smart Home Store

The Energia Smart Home Store is our ecommerce site

Full notice text

Contract notice – utilities

Section I: Contracting entity

I.1) Name and addresses

Energia Group NI Holdings Limited

Greenwood House 64 Newforge Lane

Belfast

BT9 5NF

UK

Contact person: Debbie Bolton

E-mail: procurement@energiagroup.com

NUTS: UKN06

Internet address(es)

Main address: https://www.energiagroup.com/

I.3) Communication

Access to the procurement documents is restricted. Further information can be obtained at:

https://procurement@energiagroup.com


Additional information can be obtained from the abovementioned address


Tenders or requests to participate must be sent electronically to:

https://procurement.energiagroup.com/


I.6) Main activity

Electricity

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Energia Group Optimizely and nopCommerce Content Management System (CMS) Services, Support and Incident Management Contract

Reference number: EGTI2304

II.1.2) Main CPV code

72212517

 

II.1.3) Type of contract

Services

II.1.4) Short description

Delivery of Optimizely and nopCommerce Content Management System Services, Support, and Incident Management.

Our main objective is to have one overall regulated contract to deliver Optimizely and nopCommerce CMS Services, Support and Incident Management successfully. There are currently two elements to the contract:

• Development and Implementation Agreement

• Incident Management

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.2) Additional CPV code(s)

72212783

II.2.3) Place of performance

NUTS code:

UKN

II.2.4) Description of the procurement

Scope of Procurement

Power NI and Energia Energy Online Websites

Energy Online (EOL) is an online, paperless billing service that provides our Power NI domestic and commercial customers and Energia domestic customers with 24/7 access to their bills, letters, and payments. In addition, customers can view and amend their direct debit details, personal details, and view and monitor their energy usage.

Overview of key features available to customers within the Power NI and Energia Energy Online websites:

• Sign in to Energy Online

• Register for Energy Online

• Top up your Keypad (without registering for Energy Online, or as a registered user) - Power NI only

• Pay bills (without registering for Energy Online, or as a registered user)

• View bills, letters and statements

•Submit a meter reading(s)

•Estimate your usage

• View and monitor your energy usage

• View and amend personal details

• View and amend Direct Debit details

• Help and support

Power NI online Change of Supplier (CoS), Door to Door (D2D) Change of Supplier and online Change of Tenancy (CoT) also sit on the Power NI Energy Online domain.

• Online Change of Supplier (CoS) enables a user currently supplied by another energy supplier to register as a new customer with Power NI.

• Door to Door (D2D) Change of Supplier is an adaptation of our online Change of Supplier (CoS) and enables our field sales team to switch prospective customers to Power NI.

• Online Change of Tenancy (CoT) enables someone who has moved into a property that is already registered with Power NI to register for the property, and also gives our customers the ability to inform us if they're moving house online. Here they can provide us with details on the property they are moving out of, and the details of the property they are moving to.

The Power NI and Energia Energy Online websites integrate with our billing platform, CC&B (Customer Care & Billing) and our business owners can view, manage and update the content on both websites via Optimizely CMS (Content Management System).

The Power NI Energy Online website is available to view via the following link: https://energyonline.powerni.co.uk/

Online Change of Supplier is available to view via the following link: https://energyonline.powerni.co.uk/switch

Online Change of Tenancy is available to view via the following links:

• New customer registration: https://energyonline.powerni.co.uk/move-in

• Existing customer move: https://energyonline.powerni.co.uk/move-home

The Energia Energy Online (EOL) website is available to view via the following link: https://energyonline.energia.ie/

The Power NI and Energia Energy Online websites are currently also wrapped into apps, that are managed by another third-party provider. These apps are available for customers to download on both the App and Google Play Stores.

Energia Group Corporate Website

The Energia Group website is a brochure website, where we publish content to promote what we're doing right across the Energia Group, in Customer Solutions, Renewables, etc. Visitors to this website can find out more about who we are, what we do, view and download our quarterly and annual reports, view latest news and find out about careers available within the Energia Group.

Overview of key features available to customers within Energia Group:

• Who we are

• Community

• Renewables

• Innovation

• Investor Relations

• News and Media

• Careers

• Contact Us

Our business owners can view, manage, and update the content on the Energia Group website via Optimizely CMS (Content Management System).

The Energia Group website is available to view via the following link: https://energiagroup.com/

Energia Smart Home Store

The Energia Smart Home Store is our ecommerce site where we sell smart home technology, which visitors to the website can purchase to control and monitor their household appliances and devices.

Below are some of the products and services available to purchase within Energia Smart Home Store:

• Netatmo Smart Thermostat

• Google Products

• Smart Accessories

• Smart Watches

• Smart Heating

• Smart Lighting

• Smart Voice

• Smart Weather

• Smart Security

• Electric Car Charging

• Gas Boiler Service

Our business owners can view, manage, and update the content on the Energia Smart Home Store via nopCommerce. nopCommerce provide a catalogue frontend where a customer can purchase products from, and an administration tool backend, allowing shopping cart creation. As soon as a visitor to our Smart Home Store purchases a product, their order is sent to our distribution company via Fieldmotion.

The Energia Smart Home Store website is available to view via the following link: https://smarthomestore.energia.ie/

Incident Management

We also require a vendor who can provide Incident Management support to restore normal operating services in the event of an unplanned, unexpected issue across the following platforms:

• Power NI (PNI) Energy Online website, including online Change of Supplier (CoS), Door to Door (D2D) Change of Supplier and online Change of Tenancy (CoT),

• Energia Energy Online website,

• Energia Smart Home Store website or

• Energia Group Corporate website

We require access to a team of skilled individuals who can provide support during normal business hours, as well as out of office hours support, in line with our Service Level Agreement (SLA)s.

The successful candidate will liaise with our Incident Management team who will raise the incident with third party. Access to the successful candidates ticketing system must be provided so that our Incident Management Team can raise an incident directly on this platform for triage and resolution.

This service will be governed by numerous service level agreements (SLAs) such as acknowledgment, communication, and resolution.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6) Estimated value

Value excluding VAT: 2 000 000.00  GBP

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36

This contract is subject to renewal: Yes

Description of renewals:

Energia Group intends to award a contract to the successful supplier for an initial period of three years with two twelve-month optional extensions, reviewed annually.

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents


III.1.3) Technical and professional ability

Selection criteria as stated in the procurement documents


III.2) Conditions related to the contract

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Restricted procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 23/08/2023

Local time: 15:00

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

IV.2.6) Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.3) Additional information

Interested parties should contact Procurement at Energia Group at the following email address,

procurement@energiagroup.com

to register an interest, and access to relevant documentation and the data room will be implemented as appropriate. Please use the tender reference (EGTI2304) in the subject line of your email.

VI.4) Procedures for review

VI.4.1) Review body

Energia Group NI Holdings Limited

Belfast

UK

VI.4.3) Review procedure

Precise information on deadline(s) for review procedures:

Energia Group NI Holdings Limited will incorporate a minimum 10 calendar day standstill period at the point information on the award of the contract is communicated to tenderers. Applicants which are unsuccessful shall be informed by Energia as soon as possible after the decision has been made as to the reasons why the Applicant was unsuccessful. If an appeal regarding the award of the contract has not been successfully resolved, The Utilities Contracts Regulations 2016 provide for aggrieved parties who have been harmed or are at risk of harm by breach of the rules to take action in the High Court (England, Wales, and Northern Ireland). Any such action must generally be brought within 30 days. If a declaration of ineffectiveness is sought, any such action must be brought within 30 days where Energia has communicated the award of the contract and a summary of reasons to tenderers, or otherwise within 6 months of the contract being entered into.

Where a contract has not been entered into, the Court may order the setting aside of the award decision or order Energia to amend any documents and may award damages. If the contract has been entered into the Court may, depending on the circumstances, award damages, make a declaration of ineffectiveness, order Energia to pay a fine, and/or order that the duration of the contract be shortened. The purpose of the standstill period referred to above is to allow the parties to apply to the Courts to set aside the award decision before the contract is entered into.

VI.5) Date of dispatch of this notice

24/07/2023

Coding

Commodity categories

ID Title Parent category
72212783 Content management software development services Programming services of application software
72212517 IT software development services Programming services of application software

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
procurement@energiagroup.com
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.
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