Skip to main content

We've saved some files called cookies on your device. These cookies are:

  • essential for the site to work
  • to help improve our website by collecting and reporting information on how you use it

We would also like to save some cookies to help tailor communications.

BETA
You're viewing an updated version of this service - your feedback will help us to improve it.

Contract Award Notice

Service Desk (SD) and End User Compute (EUC) Services

  • First published: 17 July 2024
  • Last modified: 17 July 2024
  • Record interest

     

  • This file may not be fully accessible.

  •  

The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
ocds-h6vhtk-035a3f
Published by:
Financial Conduct Authority
Authority ID:
AA21206
Publication date:
17 July 2024
Deadline date:
-
Notice type:
Contract Award Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

Provision of a Service Desk, delivering all major ITIL functions and a managed End User Compute Service for five (5) years and two (2) one-year extensions (5+1+1). The award value is an indicative total contract value that takes into account the potential value of extensions, should the authority wish to invoke them.

Full notice text

Contract award notice

Results of the procurement procedure

Section I: Contracting entity

I.1) Name and addresses

Financial Conduct Authority

12 Endeavour Square

London

E20 1JN

UK

Contact person: FCA Procurement

Telephone: +44 8001116768

E-mail: fcaprocurement@fca.org.uk

NUTS: UKI

Internet address(es)

Main address: https://www.fca.org.uk

Address of the buyer profile: https://www.fca.org.uk

I.4) Type of the contracting authority

Other: Financial Regulator

I.5) Main activity

Other: Financial Services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Service Desk (SD) and End User Compute (EUC) Services

Reference number: CON-21-101

II.1.2) Main CPV code

72510000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Provision of a Service Desk, delivering all major ITIL functions and a managed End User Compute Service for five (5) years and two (2) one-year extensions (5+1+1). The award value is an indicative total contract value that takes into account the potential value of extensions, should the authority wish to invoke them.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 69 438 233.75  GBP

II.2) Description

II.2.2) Additional CPV code(s)

72510000

72211000

30210000

30211300

48781000

30237280

72510000

30213100

30213200

30213300

30231000

30231300

30211400

30213000

30214000

30237270

48730000

48731000

48732000

48761000

48783000

50312600

50312300

72210000

72212000

72226000

72227000

72228000

72310000

72511000

72512000

72810000

72820000

II.2.3) Place of performance

NUTS code:

UKI

II.2.4) Description of the procurement

Provision of a Service Desk, delivering all major ITIL functions and a managed End User Compute Service for five (5) years and two (2) one-year extensions (5+1+1). The award value is an indicative total contract value that takes into account the potential value of extensions, should the authority wish to invoke them.

II.2.5) Award criteria

Quality criterion: Social Value / Weighting: 10

Quality criterion: Quality / Weighting: 60

Price / Weighting:  30

II.2.11) Information about options

Options: Yes

Description of options:

Provision of a Service Desk, delivering all major ITIL functions and a managed End User Compute Service for five (5) years and two (2) one-year extensions (5+1+1).

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Restricted procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2023/S 000-007147

Section V: Award of contract

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

23/10/2023

V.2.2) Information about tenders

Number of tenders received: 4

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

EntServ UK Ltd Part of DXC Technology

Hampshire

UK

NUTS: UKJ36

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 69 438 233.75  GBP

V.2.5) Information about subcontracting

Section VI: Complementary information

VI.4) Procedures for review

VI.4.1) Review body

High Court of England and Wales

London WC2A 2LL

London

WC2A 2LL

UK

VI.4.2) Body responsible for mediation procedures

FCA

12 Endeavour Square

London

E20 1JN

UK

E-mail: fcaprocurement@fca.org.uk

Internet address(es)

URL: www.fca.org.uk

VI.5) Date of dispatch of this notice

16/07/2024

Coding

Commodity categories

ID Title Parent category
48761000 Anti-virus software package Virus protection software package
72810000 Computer audit services Computer audit and testing services
30211400 Computer configurations Mainframe computer
30211300 Computer platforms Mainframe computer
30231000 Computer screens and consoles Computer-related equipment
72820000 Computer testing services Computer audit and testing services
72510000 Computer-related management services Computer-related services
48783000 Content management software package System, storage and content management software package
48732000 Data security software package Security software package
30210000 Data-processing machines (hardware) Computer equipment and supplies
72310000 Data-processing services Data services
30213300 Desktop computer Personal computers
30231300 Display screens Computer screens and consoles
72512000 Document management services Computer-related management services
48731000 File security software package Security software package
72228000 Hardware integration consultancy services Systems and technical consultancy services
50312300 Maintenance and repair of data network equipment Maintenance and repair of computer equipment
50312600 Maintenance and repair of information technology equipment Maintenance and repair of computer equipment
72511000 Network management software services Computer-related management services
30213000 Personal computers Data-processing machines (hardware)
30237270 Portable computer carrying cases Parts, accessories and supplies for computers
30213100 Portable computers Personal computers
30237280 Power supply accessories Parts, accessories and supplies for computers
72212000 Programming services of application software Programming services of packaged software products
72210000 Programming services of packaged software products Software programming and consultancy services
72211000 Programming services of systems and user software Programming services of packaged software products
48730000 Security software package Software package utilities
72227000 Software integration consultancy services Systems and technical consultancy services
48781000 System management software package System, storage and content management software package
72226000 System software acceptance testing consultancy services Systems and technical consultancy services
30213200 Tablet computer Personal computers
30214000 Workstations Data-processing machines (hardware)

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
fcaprocurement@fca.org.uk
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

0800 222 9004

Lines are open 8:30am to 5pm Monday to Friday.

Rydym yn croesawu galwadau'n Gymraeg.

We welcome calls in Welsh.