Contract notice
Section I: Contracting
authority
I.1) Name and addresses
Historic England
The Engine House, Firefly Avenue
Swindon
SN2 2EH
UK
Contact person: Yuliia Patsora
E-mail: Yuliia.Patsora@historicengland.org.uk
NUTS: UK
Internet address(es)
Main address: https://in-tendhost.co.uk/historicengland/aspx/Home
Address of the buyer profile: https://in-tendhost.co.uk/historicengland/aspx/Home
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://in-tendhost.co.uk/historicengland/aspx/Home
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://in-tendhost.co.uk/historicengland/aspx/Home
Tenders or requests to participate must be sent to the abovementioned address
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Recreation, culture and religion
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Historic England Customer Service Provision
Reference number: P/REF 00000325
II.1.2) Main CPV code
79512000
II.1.3) Type of contract
Services
II.1.4) Short description
Historic England requires a Customer Service supplier to act as first point of contact for Historic England for general enquiries and as a filter for other enquiries, working to an agreed service standard. This is required Monday to Friday year-round between 09:00-17:00. Historic England expects this work to be carried out from the supplier's premises or workers' homes without any requirement for an onsite presence at Historic England. This service will include seven core components with one optional component for possible inclusion on 1 March 2026. Historic England is committed to continuous improvement and is looking for a customer service partner to work with us to develop the quality of our service.Further information about expected volume of enquiries and the breakdown of previous contractors is included in Appendix 4.1.
II.1.5) Estimated total value
Value excluding VAT:
460 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
79512000
79342300
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
Swindon Office
II.2.4) Description of the procurement
Please see ITT Documentation.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT:
460 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start:
02/12/2024
End:
31/03/2028
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:
N/A
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
29/08/2024
Local time: 09:30
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Tender must be valid until:
29/10/2024
IV.2.7) Conditions for opening of tenders
Date:
29/08/2024
Local time: 09:30
Place:
Online
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
Yes
Estimated timing for further notices to be published:
January 2028
VI.4) Procedures for review
VI.4.1) Review body
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
N/A
VI.5) Date of dispatch of this notice
30/07/2024