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Contract Award Notice

FEW1503 - Provision of Welfare Advice Services – Generalist Advice (Tier 1 and 2)

  • First published: 07 July 2025
  • Last modified: 07 July 2025
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To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
ocds-h6vhtk-04c9f7
Published by:
Leicester City Council
Authority ID:
AA20185
Publication date:
07 July 2025
Deadline date:
-
Notice type:
Contract Award Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

The provision of Tier 1 and Tier 2 generalist welfare advice primarily through digital and telephony-based support – Monday to Friday (9:00am – 4.30pm) and Limited Face-to-Face appointments at York House, Leicester on Tuesdays and Thursdays.

Full notice text

Contract award notice

Results of the procurement procedure

Section I: Contracting entity

I.1) Name and addresses

Leicester City Council

City Hall, 115 Charles Street

Leicester

LE1 1FZ

UK

Contact person: Mr Martin Grogan

Telephone: +44 1164545013

E-mail: martin.grogan@leicester.gov.uk

NUTS: UKF21

Internet address(es)

Main address: https://www.leicester.gov.uk

Address of the buyer profile: https://www.leicester.gov.uk

I.2) Joint procurement

The contract is awarded by a central purchasing body

I.4) Type of the contracting authority

Regional or local authority

I.5) Main activity

General public services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

FEW1503 - Provision of Welfare Advice Services – Generalist Advice (Tier 1 and 2)

Reference number: DN768625

II.1.2) Main CPV code

98000000

 

II.1.3) Type of contract

Services

II.1.4) Short description

The provision of Tier 1 and Tier 2 generalist welfare advice primarily through digital and telephony-based support – Monday to Friday (9:00am – 4.30pm) and Limited Face-to-Face appointments at York House, Leicester on Tuesdays and Thursdays.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 360 861.00  GBP

II.2) Description

II.2.3) Place of performance

NUTS code:

UKF21

II.2.4) Description of the procurement

The provision of Tier 1 and Tier 2 generalist welfare advice primarily through digital and telephony-based support – Monday to Friday (9:00am – 4.30pm) and Limited Face-to-Face appointments at York House, Leicester on Tuesdays and Thursdays.

II.2.5) Award criteria

Quality criterion: Quality / Weighting: 0

Price / Weighting:  100

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Award of a contract without prior publication of a call for competition

Justification for selected award procedure:

No tenders or no suitable tenders/requests to participate in response to open procedure

Explanation

The Direct Award is being made after the Procurement Act 2023 has come into force, but the failed procurement was conducted under PCR 2015. It has been considered at which point LCC started discussions with the existing supplier with the intention of entering into a contract with them - this was prior to 24 February 2025 therefore regulation 32 of the PCR 2015 would still apply.

Regulation 32 (2) of the PCR 2015 states:

(2) The negotiated procedure without prior publication may be used for public works contracts, public supply contracts and public service contracts in any of the following cases:—

(a)where no tenders, no suitable tenders, no requests to participate or no suitable requests to participate have been submitted in response to an open procedure or a restricted procedure, provided that the initial conditions of the contract are not substantially altered and that a report is sent to the Commission where it so requests;

If a contracting authority signalled its intent to enter into a contract with a supplier without prior publication of a contract notice, then it can continue to negotiate that contract under the previous legislation that was in place when the intention to award the contract was given. Discussions with the existing supplier started prior to 24 Feb 2025.

On this basis a Direct Award to the supplier for this service should be granted under Regulation 32(2) of the PCR 2015.

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2024/S 000-041120

Section V: Award of contract

Contract No: FEW1503

Title: FEW1503 - Provision of Welfare Advice Services – Generalist Advice (Tier 1 and 2)

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

31/03/2025

V.2.2) Information about tenders

Number of tenders received: 1

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Citizens Advice Leicestershire

Clarence House, 46 Humberstone Gate

Leicester

LE1 3PJ

UK

NUTS: UKF21

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 360 861.00  GBP

V.2.5) Information about subcontracting

Section VI: Complementary information

VI.4) Procedures for review

VI.4.1) Review body

Construction and Technology Court (King's Bench Division)

Priority Courts, 33 Bull Street

Birmingham

B4 6DS

UK

VI.5) Date of dispatch of this notice

02/07/2025

Coding

Commodity categories

ID Title Parent category
98000000 Other community, social and personal services Other Services

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
martin.grogan@leicester.gov.uk
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

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