Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
The Mayor and Commonalty and Citizens of the City of London
Po Box 270, Guildhall
London
EC2P 2EJ
UK
Telephone: +44 2076063030
E-mail: Taiwo.Muraina-Akinboade@cityoflondon.gov.uk
NUTS: UKI
Internet address(es)
Main address: https://www.cityoflondon.gov.uk
Address of the buyer profile: https://cityoflondon.ukp.app.jaggaer.com
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Connect to Work Programme - CRM Software as a Service
II.1.2) Main CPV code
48445000
II.1.3) Type of contract
Supplies
II.1.4) Short description
The City of London Corporation has now establish an agreement with ICONI Software Ltd for the provision of a CRM Software as a Service (SaaS) as part of the Department for Work and Pensions Connect to Work Programme.
The duration of the contract is 5 years only.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
490 208.77
GBP
II.2) Description
II.2.2) Additional CPV code(s)
48445000
II.2.3) Place of performance
NUTS code:
UKI
II.2.4) Description of the procurement
The Department for Work and Pensions (DWP) is launching Connect to Work programme (formerly known as Universal Support), an employment programme aimed at assisting disabled individuals and unemployed people with complex needs in securing employment.
Central London Forward (CLF), hosted by the City of London Corporation, has been appointed as the accountable body for the Connect to Work programme in central London.
CLF is a strategic sub-regional partnership encompassing the local authorities of: Camden Council, City of London Corporation, Hackney Council, Haringey Council, Islington Council, Royal Borough of Kensington and Chelsea, Lambeth Council, Lewisham Council, Southwark Council, Tower Hamlets Council, Wandsworth Council, Westminster City Council.
To effectively manage contract delivery in line with DWP requirements, there is a need for a Customer Relationship Management (CRM) System to be shared with all delivery partners. The system must capture the end-to-end customer journey and meet all Management Information (MI) requirements as outlined in the Grant Guidance.
This has now been awarded to ICONI Software Ltd after an Open FTS
The duration of the agreement is 5 years only.
II.2.5) Award criteria
Quality criterion: Technical
/ Weighting: 55
Quality criterion: Responsible Procurement
/ Weighting: 15
Quality criterion: Commercial
/ Weighting: 30
Price
/ Weighting:
100
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2025/S 000-002395
Section V: Award of contract
Contract No: COL_30695
Title: Connect to Work Programme - CRM Software as a Service
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
26/06/2025
V.2.2) Information about tenders
Number of tenders received: 12
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
ICONI Software Ltd
NI038469
The Hatchery Ni, Unit 19 Antrim Enterprise Park, Antrim, Northern Ireland, company number NI038469
Antrim
BT41 1JZ
UK
NUTS: UKN0
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 490 208.77
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
The award for the Contract is based on the most advantageous tender to the City in terms of the Commercial, Technical and Responsible Procurement elements evaluated for the provision of the Connect to Work Programme CRM Software as a Service as set out in the Tender Specification and associated documents and is subject to the agreement of the Terms and Conditions and the scope of the contract.
All tenders received by the City were evaluated on a 55%/15%/30% Quality- Responsible Procurement-Price ratio as set out in the Instructions to Tender Section 7 (Tender Evaluation Methodology and Contract Award). ICONI Software Ltd scored 80.24% out of a maximum of 100.00% against the pre-determined award criteria.
Their tender, in respect of the technical and Responsible Procurement criteria was ranked in 1st place with a score of 62.20% and ranked 4th place in pricing with a score of 18.04%.
This has now been awarded to ICONI Software Ltd.
Duration of contract is 5 years only.
VI.4) Procedures for review
VI.4.1) Review body
High Court of England and Wales
Royal Courts of Justice, The Strand
London
WC2A 2LL
UK
VI.4.2) Body responsible for mediation procedures
High Court of England and Wales
Royal Courts of Justice, The Strand
London
WC2A 2LL
UK
VI.4.4) Service from which information about the review procedure may be obtained
High Court of England and Wales
Royal Courts of Justice, The Strand
London
WC2A 2LL
UK
VI.5) Date of dispatch of this notice
02/07/2025