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Contract Award Notice

High Intensity User Service

  • First published: 14 July 2025
  • Last modified: 14 July 2025
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To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
ocds-h6vhtk-04e5d3
Published by:
Central London Community Healthcare NHS Trust
Authority ID:
AA23521
Publication date:
14 July 2025
Deadline date:
-
Notice type:
Contract Award Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

The Trust seeks to commission a Provider to adopt a social-led approach to support this cohort of <br/>patients who frequently present to A&E and/or are re-admitted into hospital within a short period of <br/>time, as well as those at risk of this. The Provider will take a holistic, social, non-clinical approach to <br/>support an identified cohort of these patients in North West London. The aim is to understand and <br/>address the causes of their high intensity use of unscheduled care services and/or their repeated <br/>need for hospitalisation, and in turn release capacity to those who need it the most

Full notice text

Contract award notice

Results of the procurement procedure

Section I: Contracting entity

I.1) Name and addresses

Central London Community Healthcare NHS Trust

Ground Floor, 15 Marylebone Road

London

NW1 5JD

UK

E-mail: simon.rooney5@nhs.net

NUTS: UKI32

Internet address(es)

Main address: https://www.clch.nhs.uk

Address of the buyer profile: https://www.clch.nhs.uk

I.4) Type of the contracting authority

Regional or local authority

I.5) Main activity

General public services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

High Intensity User Service

Reference number: C335300

II.1.2) Main CPV code

85112000

 

II.1.3) Type of contract

Services

II.1.4) Short description

The Trust seeks to commission a Provider to adopt a social-led approach to support this cohort of <br/>patients who frequently present to A&E and/or are re-admitted into hospital within a short period of <br/>time, as well as those at risk of this. The Provider will take a holistic, social, non-clinical approach to <br/>support an identified cohort of these patients in North West London. The aim is to understand and <br/>address the causes of their high intensity use of unscheduled care services and/or their repeated <br/>need for hospitalisation, and in turn release capacity to those who need it the most

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 965 062.34  GBP

II.2) Description

II.2.2) Additional CPV code(s)

85112000

II.2.3) Place of performance

NUTS code:

UKI3


Main site or place of performance:

CNWL NHS Trust

II.2.4) Description of the procurement

The Trust seeks to commission a Provider to adopt a social-led approach to support this cohort of <br/>patients who frequently present to A&E and/or are re-admitted into hospital within a short period of <br/>time, as well as those at risk of this. The Provider will take a holistic, social, non-clinical approach to <br/>support an identified cohort of these patients in North West London. The aim is to understand and <br/>address the causes of their high intensity use of unscheduled care services and/or their repeated <br/>need for hospitalisation, and in turn release capacity to those who need it the most

II.2.5) Award criteria

Price

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2025/S 000-006518

Section V: Award of contract

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

02/07/2025

V.2.2) Information about tenders

Number of tenders received: 2

Number of tenders received by electronic means: 2

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

The British Red Cross

44 Moorfields, London, EC2Y 9AL

London

M50 2GT

UK

Telephone: +44 3448711111

NUTS: UKI3

Internet address(es)

URL: https://www.redcross.org.uk/about-us/contact-us

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 965 062.34  GBP

V.2.5) Information about subcontracting

Section VI: Complementary information

VI.4) Procedures for review

VI.4.1) Review body

High Court and Court of Appeal of England and Wales

Strand

London

WC2A 2LL

UK

E-mail: internationalrelationsrudicialoffice@judiciary.uk

Internet address(es)

URL: https://www.judiciary.uk/

VI.5) Date of dispatch of this notice

04/07/2025

Coding

Commodity categories

ID Title Parent category
85112000 Hospital support services Hospital and related services

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
simon.rooney5@nhs.net
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

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