Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
NHS Norfolk and Waveney Integrated Care Board
8th Floor, County Hall, Martineau Lane
Norwich
NR1 2DH
UK
Contact person: Karen Martin
E-mail: karen.martin31@nhs.net
NUTS: UKH15
Internet address(es)
Main address: https://www.improvinglivesnw.org.uk/
Address of the buyer profile: https://www.improvinglivesnw.org.uk/
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
NW2023-13 NHS Talking Therapies (formerly known as IAPT)
II.1.2) Main CPV code
85100000
II.1.3) Type of contract
Services
II.1.4) Short description
NHS Norfolk and Waveney Integrated Care Board (referred to as the Commissioner) invited suitably qualified Providers to express their interest in the Provision of NHS Talking Therapies Service.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
147 000 000.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKH1
Main site or place of performance:
Norfolk and Waveney
II.2.4) Description of the procurement
The service shall provide community orientated, evidence-based psychological therapies to people in Norfolk and Waveney from the age of 16 years and over with 'common' mental health problems, such as low mood and anxiety-based needs. This model should be aligned to the NHS Talking Therapies Manual (2023) and support the Norfolk and Waveney Mental Health ambitions.<br/>The service shall be flexible and responsive to the population needs and operate a biopsychosocial model of care; taking an individual's needs into consideration to plan holistic and integrated interventions to improve and population wellbeing, relevant to the stage of life of the service user.
II.2.5) Award criteria
Quality criterion: Service
/ Weighting: 23
Quality criterion: Governance & Safety
/ Weighting: 8
Quality criterion: Mobilisation
/ Weighting: 6
Quality criterion: Service Development & Social Value
/ Weighting: 17
Quality criterion: Business Intelligence & Digitail
/ Weighting: 10
Quality criterion: Quality, Equalities & Accessibility
/ Weighting: 13
Quality criterion: Communication & Engagement
/ Weighting: 8
Cost criterion: Cost
/ Weighting: 0
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2023/S 000-030481
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
12/06/2025
V.2.2) Information about tenders
Number of tenders received: 5
Number of tenders received from SMEs: 5
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Norfolk and Suffolk NHS Foundation Trust
CRN: N/A - 1103563
County Hall Matineau Lane
NORWICH
NR1 2DH
UK
Telephone: +44 7968145454
E-mail: oli.matthews@nsft.nhs.uk
NUTS: UKH1
Internet address(es)
URL: www.nsft.nhs.uk
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
Lowest offer:
147 000 000.00
GBP
/ Highest offer:
147 000 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
The High Court
The Strand
London
WC2A 2LL
UK
VI.5) Date of dispatch of this notice
09/07/2025