Business Systems Refresh Programme

Procurement description

Cartrefi Conwy Cyfyngedig is preparing to undertake a significant Business Systems Refresh Programme to support our corporate transformation agenda. Fundamental to success is refreshing and modernising our core business systems, including the procurement, implementation and ongoing support of new solutions to support business capabilities in Housing Management; Property Services (Repairs, Assets and Compliance); and, Finance Ledger. The procurement will comprise an appropriate number of Lots.

We are inviting suppliers to participate in a pre-market engagement exercise, the purpose of which is to:

• Inform the market of our upcoming requirements

• Gauge supplier interest and capability

• Help shape our procurement strategy.

We encourage all interested suppliers with relevant experience and solutions to register their interest and participate in this early dialogue.

Main category

Goods

Delivery regions

• UKL - Wales

Total value (estimated)

2500000 GBP Excluding VAT

3000000 GBP Including VAT

Contract dates (estimated)

01 April 2026, 00:00AM to 31 March 2036, 23:59PM

Extension end date (if all the extensions are used): 31 March 2041

Cartrefi Conwy Cyfyngedig

Is the total value above threshold?

Above threshold

CPV classifications

• 48000000 - Software package and information systems

Delivery regions

• UKL - Wales

Sustainability

Small and medium-sized enterprises (SME)

Contract start date (estimated)

01 April 2026, 00:00AM

Contract end date (estimated)

31 March 2036, 23:59PM

Extension end date (estimated)

31 March 2041, 23:59PM

Can the contract be extended?

Yes

Engagement process description

Each participant will be issued with a questionnaire prior to an individual 1to1 online Teams or Zoom meeting where the questionnaire response will be discussed and further information about the procurement and business objectives will be shared.

Session dates and further information will be issued as required.

The key outcomes of the PME will be shared with all participants apart from information that has been agreed as commercially sensitive or confidential.

This Notice does not constitute a call for competition and should not be assumed as creating a contract or agreement. Further, Cartrefi Conwy Cyfyngedig has no liability for any costs, however incurred, by those attending the PME sessions or involvement in the subsequent procurement process.

Due date

31 August 2025, 23:59PM

Has the engagement period already ended?

No

Publication date of tender notice (estimated)

15 September 2025