Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Karbon Homes
Number Five, Gosforth Park Avenue
Newcastle
NE12 8EG
UK
Telephone: +44 7736904894
E-mail: Chris.Smith@Karbonhomes.co.uk
NUTS: UKC22
Internet address(es)
Main address: http://www.karbonhomes.co.uk/
Address of the buyer profile: http://www.karbonhomes.co.uk/
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
MyKarbon Customer Portal App for Karbon Homes
Reference number: CA14802 -
II.1.2) Main CPV code
48510000
II.1.3) Type of contract
Supplies
II.1.4) Short description
One of Karbon’s 3 strategic aims is to deliver an excellent customer experience, and part of the focus here is to provide great digital choice to our customers. It’s essential that we make it easier, reliable and secure for our customers & that we enable more self-serve opportunities. Our customer portal (MyKarbon) is our primary self-serve route, and we’re committed to continue to enhance our digital services offering
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
2 116 782.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
48333000
II.2.3) Place of performance
NUTS code:
UKC22
Main site or place of performance:
Tyneside
II.2.4) Description of the procurement
One of Karbon’s 3 strategic aims is to deliver an excellent customer experience, and part of the focus here is to provide great digital choice to our customers. It’s essential that we make it easier, reliable and secure for our customers & that we enable more self-serve opportunities. Our customer portal (MyKarbon) is our primary self-serve route, and we’re committed to continue to enhance our digital services offering
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 60.00%
Quality criterion: Social Value
/ Weighting: 10.00%
Cost criterion: Commercial
/ Weighting: 30.00%
II.2.11) Information about options
Options:
Yes
Description of options:
72 month(s) from the commencement date, with 48 initial month(s) and option to extend 1x24 month(s)
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2024/S 000-033864
Section V: Award of contract
Contract No: CA14802
Title: MyKarbon Customer Portal App for Karbon Homes
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
11/07/2025
V.2.2) Information about tenders
Number of tenders received: 8
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
PLENTIFIC LTD
Third Floor Yarnwicke, 119-121 Cannon Street
LONDON
EC4N 5AT
UK
Telephone: +44 2030034856
E-mail: simon.wilkes@plentific.com
NUTS: UK
Internet address(es)
URL: www.plentific.com
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 2 116 782.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
VI.4) Procedures for review
VI.4.1) Review body
Karbon Homes Limited
Number 5, Gorforth Park Avenue, Gorforth Business Park
Newcastle upon Tyne
NE12 8EG
UK
E-mail: procurement@karbonhomes.co.uk
Internet address(es)
URL: www.karbonhomes.co.uk
VI.4.2) Body responsible for mediation procedures
Karbon Homes Limited
Number 5, Gorforth Park Avenue, Gorforth Business Park
Newcastle upon Tyne
NE12 8EG
UK
E-mail: procurement@karbonhomes.co.uk
Internet address(es)
URL: www.karbonhomes.co.uk
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
VI.4.4) Service from which information about the review procedure may be obtained
Karbon Homes Limited
Number 5, Gorforth Park Avenue, Gorforth Business Park
Newcastle upon Tyne
NE12 8EG
UK
E-mail: procurement@karbonhomes.co.uk
Internet address(es)
URL: www.karbonhomes.co.uk
VI.5) Date of dispatch of this notice
11/07/2025