Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Corporate Officer of the House of Commons
210715608
Parliament Square
LONDON
SW1A 0AA
UK
E-mail: pcd@parliament.uk
NUTS: UKI32
Internet address(es)
Main address: https://www.parliament.uk/
Address of the buyer profile: https://www.parliament.uk/
I.1) Name and addresses
House of Lords
Corporate Officer of the House of Lords
London
SW1A 0AA
UK
E-mail: pcd@parliament.uk
NUTS: UKI32
Internet address(es)
Main address: https://www.parliament.uk/
Address of the buyer profile: https://www.parliament.uk/
I.1) Name and addresses
House of Commons
Corporate Officer of the House of Lords
London
SW1A 0AA
UK
E-mail: pcd@parliament.uk
NUTS: UKI32
Internet address(es)
Main address: https://www.parliament.uk/
Address of the buyer profile: https://www.parliament.uk/
I.2) Joint procurement
The contract involves joint procurement
In the case of joint procurement involving different countries – applicable national procurement law:
PCR2015
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
ICGS Helpline Support Services
Reference number: GSV2667
II.1.2) Main CPV code
72253000
II.1.3) Type of contract
Services
II.1.4) Short description
A contract for the provision of telephone and email telephone support services to investigate complaints of bullying, harassment, and sexual misconduct.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
479 856.56
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKI32
Main site or place of performance:
Palace of Westminster, London, SW1A 0AA
II.2.4) Description of the procurement
An FTS open procedure. Invitation to Tender was issued, and 2 suppliers submitted a tender response.<br/>F14: Notice for changes or addition information 2024/S 000-012158 was published after the initial contract notice.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 70%
Cost criterion: Commercial
/ Weighting: 30%
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2024/S 000-011834
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
06/08/2024
V.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
VICTIM SUPPORT
02158780
1 BRIDGE STREET
Cardiff
CF3 5EA
UK
NUTS: UKI32
Internet address(es)
URL: http://victimsupport.org.uk
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 479 856.56
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
The High Court of England and Wales
The Strand
London
WC2A 2LL
UK
Internet address(es)
URL: http://judiciary.uk/highcourt
VI.4.4) Service from which information about the review procedure may be obtained
The High Court of England and Wales
The Strand
London
WC2A 2LL
UK
Internet address(es)
URL: http://judiciary.uk/highcourt
VI.5) Date of dispatch of this notice
03/07/2026