Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
The North Yorkshire Council
8867655
County Hall, Racecourse Lane,
Northallerton
DL7 8AD
UK
Contact person: Laura Baxter
Telephone: +44 1609780780
E-mail: Laura.baxter@northyorks.gov.uk
NUTS: UKE22
Internet address(es)
Main address: https://www.northyorks.gov.uk
Address of the buyer profile: https://yortender.eu-supply.com/ctm/Company/CompanyInformation/Index/104117
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
661-NYC-CD Online Health
Reference number: 100109910
II.1.2) Main CPV code
85100000
II.1.3) Type of contract
Services
II.1.4) Short description
The Authority requires an Online Health solution that complements the Active North Yorkshire (ANY) new hybrid membership model. ANY currently services circa 20,000 health and fitness members across North Yorkshire.
This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award.
This Contract is being offered under the Competitive Process in accordance with Regulation 11 of the Health Care Services (Provider Selection Regime) Regulations 2023.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Lowest offer:
1.00
GBP/ Highest offer:
3 360 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
85100000
85121100
85142100
II.2.3) Place of performance
NUTS code:
UKE22
II.2.4) Description of the procurement
The solution should deliver secure, clinically appropriate, and accessible virtual health services at scale – fully integrated with the Authority’s membership eco system – and underpinned by robust clinical governance, quality assurance frameworks, and continuous improvement processes.
In scope services will include:
- Online GP appointments
- Virtual Nutrition Support
- Remote Physiotherapy
- Mental Health Services
- Virtual On Demand Exercise Content
This notice sets out the intention to conclude a competitive process and award a contract for the provision of Online Health.
The annual value of the contract is demand led and may range between £0 – £672,000 (excluding VAT) based on a per member per month cost, therefore the total value of the contract is demand led and may range between £0 - £3,360,000 (excluding VAT). There is no guarantee of spend.
The contract is for a new service that is intended to be awarded to a new Provider.
Initial term: 3 years 24 August 2026 – 23 August 2029
Option to extend: 2 years 24 August 2029 – 23 August 2031
This is a Provider Selection Regime (PSR) Intention to Award Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015/Procurement Act 2023 do not apply to this award.
II.2.5) Award criteria
Quality criterion: Quality and Innovation - Service Level Agreement and Response Times
/ Weighting: Threshold
Quality criterion: Quality and Innovation - Service Delivery
/ Weighting: 15
Quality criterion: Quality and Innovation - Customer Journey & System Integration
/ Weighting: 15
Quality criterion: Value - Value for Money
/ Weighting: 10
Quality criterion: Value - Volume 2 Price Schedule
/ Weighting: 30
Quality criterion: Integration, Collaboration, and Service Sustainability - Collaboration
/ Weighting: 10
Quality criterion: Improving Access, Reducing Health Inequalities, and Facilitating Choice - Service Impact
/ Weighting: 10
Quality criterion: Social Value - Social Value Contribution
/ Weighting: 10
Price
/ Weighting:
0
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2026/S 000-041026
Section V: Award of contract
Contract No: 1
Title: 661-NYC-CD Online Health
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
06/07/2026
V.2.2) Information about tenders
Number of tenders received: 2
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
HEALTHHERO SOLUTIONS LIMITED
Bracknell
RG12 1YQ
UK
NUTS: UKE22
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
Lowest offer:
1.00
GBP
/ Highest offer:
3 360 000.00
GBP
V.2.5) Information about subcontracting
The contract is likely to be subcontracted
Short description of the part of the contract to be subcontracted:
Group exercise content, including a range of digital fitness classes
Section VI: Complementary information
VI.3) Additional information
This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to the relevant authority by Thursday 16 July 2026. This contract has not yet formally been awarded; this notice serves as an intention to award a contract under the competitive process of the PSR.
The key criteria were considered within the award criteria which were laid out in the tender documents, the key criteria formed the basis for the evaluation questions that were asked.
Any written representations should be sent to Laura Baxter (laura.baxter@northyorks.gov.uk).
The award decision makers for this process were North Yorkshire Council's Procurement Assurance Board, Corporate Director - Community Development and Assistant Director - Resources.
No conflicts of interest were identified for any of the individuals involved in this procurement process.
VI.4) Procedures for review
VI.4.1) Review body
High Court of England and Wales
The Strand
London
UK
Internet address(es)
URL: https://courttribunalfinder.service.gov.uk/courts/royal-courts-of-justice
VI.4.4) Service from which information about the review procedure may be obtained
The Royal Courts of Justice
The Strand
London
WC2A 2LL
UK
Telephone: +44 2079476000
Internet address(es)
URL: https://courttribunalfinder.service.gov.uk/courts/royal-courts-of-justice
VI.5) Date of dispatch of this notice
06/07/2026