Prior information notice
This notice is for prior information only
Section I: Contracting
authority
I.1) Name and addresses
NHS West and North London Integrated Care Board
Ferguson House, 15 Marylebone Road
London
NW1 5JD
UK
Contact person: Nichola Lane
E-mail: nichola.lane2@nhs.net
NUTS: UKI32
Internet address(es)
Main address: https://www.westandnorthlondon.icb.nhs.uk
Address of the buyer profile: https://www.westandnorthlondon.icb.nhs.uk
I.3) Communication
Additional information can be obtained from the abovementioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at:
https://atamis-1928.my.site.com/s/Welcome
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Crisis Text Helpline Services
Reference number: C450891
II.1.2) Main CPV code
85121270
II.1.3) Type of contract
Services
II.1.4) Short description
This is a Most Suitable Provider Process under the Provider Selection Regime to secure a Crisis Text Helpline Service for all ages across North West London and North Central London for the NHS West and North Integrated Care Board. This is a fully managed clinical service operating via a Text Crisis helpline function to run parallel to the 111 services for Mental Health Support working to reduce crisis in all ages.
II.1.5) Estimated total value
Value excluding VAT:
1 800 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
85323000
85323000
85322000
II.2.3) Place of performance
NUTS code:
UKI
II.2.4) Description of the procurement
This is a Most Suitable Provider Process under the Provider Selection Regime to secure a Crisis Text Helpline Service for all ages across North West London and North Central London for the NHS West and North Integrated Care Board. This is a fully managed clinical service operating via a Text Crisis helpline function to run parallel to the 111 services for Mental Health Support working to reduce crisis in all ages.
II.3) Estimated date of publication of contract notice:
08/09/2026
Section IV: Procedure
IV.1) Description
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
Section VI: Complementary information
VI.3) Additional information
This is a Provider Selection Regime (PSR) intended approach notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award.’<br/><br/>The most suitable provider will be assessed via the Key 5 Criteria to demonstrate suitability as the most capable supplier for the needs of the specification. The supplier must be able to provide the full service and not just part as the procurement is not in Lots. There are qualification stages which must be fully passed to be identified as the most suitable provider. All details on Pass/Fail criteria can be found in the tender documents available on the Atamis Portal via https://health-family.force.com/s/Welcome under reference C450891.<br/><br/>The intention is to award a contract using the most suitable provider process.
VI.5) Date of dispatch of this notice
07/07/2026