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Contract Notice

R&M and Voids Framework

  • First published: 08 July 2026
  • Last modified: 08 July 2026
  • Version: N/A
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Contents

Summary

OCID:
Published by:
Key Housing Association
Authority ID:
AA78205
Publication date:
08 July 2026
Deadline date:
06 August 2026
Notice type:
Contract Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

R&M and Voids Maintenance Services with Cyclical and Planned Component Replacement (inc OOH and 24/7, 365 days a year cover)

Ranked Lots

Lot 1 - Central/North – Multi-Trade

Lot 3 - Central/South – Multi-Trade

Lot 5 - Southern – Multi-Trade

Lot 7 - Highland – Multi-Trade

Unranked Lots

Lot 2 - Central/North – Single Trades

Lot 4 - Central/South – Single Trades

Lot 6 - Southern – Single Trades

Lot 8 - Highland – Single Trades

R&M and Voids Maintenance Services with some cyclical servicing EM Lighting Servicing, Blender Value Services, PAT, Smoke Detector servicing and EICRs. There is also the possible addition of small planned component replacement works.

Full notice text

Contract notice

Section I: Contracting authority

I.1) Name and addresses

Key Housing Association

The Square, 70 Renton Street

Glasgow

G4 0HT

UK

Telephone: +44 1413421890

E-mail: emma.hughes@key.org.uk

Fax: +44 1413421891

NUTS: UKM

Internet address(es)

Main address: http://www.key.org.uk

Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA12503

I.2) Joint procurement

The contract is awarded by a central purchasing body

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

http://www.publiccontractsscotland.gov.uk/


Additional information can be obtained from the abovementioned address


Tenders or requests to participate must be sent electronically to:

https://www.publiccontractsscotland.gov.uk


I.4) Type of the contracting authority

Body governed by public law

I.5) Main activity

Housing and community amenities

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

R&M and Voids Framework

II.1.2) Main CPV code

50000000

 

II.1.3) Type of contract

Services

II.1.4) Short description

R&M and Voids Maintenance Services with Cyclical and Planned Component Replacement (inc OOH and 24/7, 365 days a year cover)

Ranked Lots

Lot 1 - Central/North – Multi-Trade

Lot 3 - Central/South – Multi-Trade

Lot 5 - Southern – Multi-Trade

Lot 7 - Highland – Multi-Trade

Unranked Lots

Lot 2 - Central/North – Single Trades

Lot 4 - Central/South – Single Trades

Lot 6 - Southern – Single Trades

Lot 8 - Highland – Single Trades

R&M and Voids Maintenance Services with some cyclical servicing EM Lighting Servicing, Blender Value Services, PAT, Smoke Detector servicing and EICRs. There is also the possible addition of small planned component replacement works.

II.1.5) Estimated total value

Value excluding VAT: 2 500 000.00  GBP

II.1.6) Information about lots

This contract is divided into lots: Yes

Tenders may be submitted for maximum 2 lots

Maximum number of lots that may be awarded to one tenderer: 2

The contracting authority reserves the right to award contracts combining the following lots or groups of lots:

See ITT for the specific details on awrading of combined lots.

II.2) Description

Lot No: 1

II.2.1) Title

Lot 1 - Central/North – Multi-Trade

II.2.2) Additional CPV code(s)

50000000

II.2.3) Place of performance

NUTS code:

UKM82

UKM84

II.2.4) Description of the procurement

R&M and Voids Multi-Trade Maintenance

A maximum of 2 contractors will be appointed to each Geographical Area Multi-Trade Lots of the Framework. The highest-ranking Bidder will not have exclusive rights to all R&M and Voids works under this Framework in Geographical Area Multi-Trade Lots 1, 3, 5 & 7.

The Lot will cover full multi-trade works, including any combination of trades. As a minimum, this must include: Joinery, Electricals (including door entry, TV aerials and electrical heating works), Plumbing, Painting, Building, Stonework, Roofing, Plasterer, Roughcasting, Glazing, timber windows and doors repairs and drainage works including jetting, clearing & camera works (note: this list is not exhaustive). The Scope also includes provision for out-of-hours cover and voids. Ad hoc Kitchen & Bathroom renewal void works; Cyclical Maintenance, Planned Renewal Programmed works and Medical Adaptations, and any relevant other works as required may also be included.

To be carried out in Central Scotland and North Glasgow. Specified locations are Dunoon, Helensburgh, Sauchie, Kirkintilloch, Milngavie(Clober Road), Milngavie(Claremont Drive), Camelon, Falkirk, Laurieston, Stenhousemuir, Bellshill, Coatbridge, Cumbernauld, Erskine, Paisley, Renfrew, Stirling, St Ninians, Easterhouse and Clydebank.

Also, to include:

EM Lighting Servicing

Blender Value Services

PAT

Smoke Detector servicing

EICRs

II.2.5) Award criteria

Criteria below:

Quality criterion: Quality / Weighting: 60%

Cost criterion: Cost of Service / Weighting: 40%

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24

This contract is subject to renewal: Yes

Description of renewals:

The Framework will be for a period of 4 years. It will initially run for 24 months, with the option to extend for a further 2 separate 12-month periods at The Association’s discretion.

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: Yes

Description of options:

As required under the scope of the framework

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

II.2.14) Additional information

See ITT

Lot No: 2

II.2.1) Title

Lot 2 - Central/North – Single Trades

II.2.2) Additional CPV code(s)

50000000

II.2.3) Place of performance

NUTS code:

UKM82

UKM84

II.2.4) Description of the procurement

R&M and Voids Single-Trade Maintenance

The Association reserves the right to award works to any single trade contractor who is appointed to any of the Geographical Area Single Trades Lots 2, 4, 6 & 8 as required, these are unranked Lots 2, 4, 6 & 8.

Interested single trade bidder are invited to be part of the Framework that will cover single trade works, (note: this list is not exhaustive) including: Joinery, Electricals (including door entry, TV aerials and electrical heating works), Plumbing, Painting, Building, Stonework, Roofing, Plasterer, Roughcasting, Glazing, timber windows and doors repairs and drainage works including jetting, clearing & camera works (note: this list is not exhaustive). The Scope also includes for voids, potentially Ad hoc Kitchen & Bathroom renewal void works; Cyclical Maintenance, Planned Renewal Programmed works and Medical Adaptations, and any relevant other works as required may also be included.

To be carried out in Central Scotland and North Glasgow. Specified locations are Dunoon, Helensburgh, Sauchie, Kirkintilloch, Milngavie(Clober Road), Milngavie(Claremont Drive), Camelon, Falkirk, Laurieston, Stenhousemuir, Bellshill, Coatbridge, Cumbernauld, Erskine, Paisley, Renfrew, Stirling, St Ninians, Easterhouse and Clydebank.

Also, to include:

EM Lighting Servicing

Blender Value Services

PAT

Smoke Detector servicing

EICRs

II.2.5) Award criteria

Criteria below:

Quality criterion: Quality / Weighting: 40%

Cost criterion: Cost of Service / Weighting: 60%

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24

This contract is subject to renewal: Yes

Description of renewals:

The Framework will be for a period of 4 years. It will initially run for 24 months, with the option to extend for a further 2 separate 12-month periods at The Association’s discretion.

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: Yes

Description of options:

As required under the scope of the framework

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

II.2.14) Additional information

See ITT

Lot No: 3

II.2.1) Title

Lot 3 - Central/South – Multi-Trade

II.2.2) Additional CPV code(s)

50000000

II.2.3) Place of performance

NUTS code:

UKM82

UKM95

UKM93

II.2.4) Description of the procurement

R&M and Voids Multi-Trade Maintenance

A maximum of 2 contractors will be appointed to each Geographical Area Multi-Trade Lots of the Framework. The highest-ranking Bidder will not have exclusive rights to all R&M and Voids works under this Framework in Geographical Area Multi-Trade Lots 1, 3, 5 & 7.

The Framework will cover full multi-trade works, including any combination of trades. As a minimum, this must include: Joinery, Electricals (including door entry, TV aerials and electrical heating works), Plumbing, Painting, Building, Stonework, Roofing, Plasterer, Roughcasting, Glazing, timber windows and doors repairs and drainage works including jetting, clearing & camera works (note: this list is not exhaustive). The Scope also includes provision for out-of-hours cover and voids. Ad hoc Kitchen & Bathroom renewal void works; Cyclical Maintenance, Planned Renewal Programmed works and Medical Adaptations, and any relevant other works as required may also be included.

To be carried out in Central Scotland and South of Glasgow. Specific locations are Kilmarnock, Budhill, Maryhill(Burnbank Road), Maryhill (Garscube Road), Garnethill, Ibrox, Linthouse, Nitshill. Riddrie, Gourock, Greenock, Ardrossan, Elderslie, East Kilbride, Hamilton, Lanark, Lesmahagow, Rutherglen and Shawlands.

Also, to include:

EM Lighting Servicing

Blender Value Services

PAT

Smoke Detector servicing

EICRs

II.2.5) Award criteria

Criteria below:

Quality criterion: Quality / Weighting: 60%

Cost criterion: Cost of Service / Weighting: 40%

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24

This contract is subject to renewal: Yes

Description of renewals:

The Framework will be for a period of 4 years. It will initially run for 24 months, with the option to extend for a further 2 separate 12-month periods at The Association’s discretion.

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: Yes

Description of options:

As required under the scope of the framework

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

II.2.14) Additional information

See ITT

Lot No: 4

II.2.1) Title

Lot 4 - Central/South – Single Trades

II.2.2) Additional CPV code(s)

50000000

II.2.3) Place of performance

NUTS code:

UKM82

UKM95

UKM93

II.2.4) Description of the procurement

R&M and Voids Single-Trade Maintenance

The Association reserves the right to award works to any single trade contractor who is appointed to any of the Geographical Area Single Trades Lots 2, 4, 6 & 8 as required, these are unranked Lots 2, 4, 6 & 8.

Interested single trade bidder are invited to be part of the Framework that will cover single trade works, (note: this list is not exhaustive) including: Joinery, Electricals (including door entry, TV aerials and electrical heating works), Plumbing, Painting, Building, Stonework, Roofing, Plasterer, Roughcasting, Glazing, timber windows and doors repairs and drainage works including jetting, clearing & camera works (note: this list is not exhaustive). The Scope also includes for voids, potentially Ad hoc Kitchen & Bathroom renewal void works; Cyclical Maintenance, Planned Renewal Programmed works and Medical Adaptations, and any relevant other works as required may also be included.

To be carried out in Central Scotland and South of Glasgow. Specific locations are Kilmarnock, Budhill, Maryhill(Burnbank Road), Maryhill (Garscube Road), Garnethill, Ibrox, Linthouse, Nitshill. Riddrie, Gourock, Greenock, Ardrossan, Elderslie, East Kilbride, Hamilton, Lanark, Lesmahagow, Rutherglen and Shawlands.

Also, to include:

EM Lighting Servicing

Blender Value Services

PAT

Smoke Detector servicing

EICRs

II.2.5) Award criteria

Criteria below:

Quality criterion: Quality / Weighting: 40%

Cost criterion: Cost of Service / Weighting: 60%

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24

This contract is subject to renewal: Yes

Description of renewals:

The Framework will be for a period of 4 years. It will initially run for 24 months, with the option to extend for a further 2 separate 12-month periods at The Association’s discretion.

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: Yes

Description of options:

As required under the scope of the framework

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

II.2.14) Additional information

See ITT

Lot No: 5

II.2.1) Title

Lot 5 - Southern – Multi-Trade

II.2.2) Additional CPV code(s)

50000000

II.2.3) Place of performance

NUTS code:

UKM92

II.2.4) Description of the procurement

R&M and Voids Multi-Trade Maintenance

A maximum of 2 contractors will be appointed to each Geographical Area Multi-Trade Lots of the Framework. The highest-ranking Bidder will not have exclusive rights to all R&M and Voids works under this Framework in Geographical Area Multi-Trade Lots 1, 3, 5 & 7.

The Framework will cover full multi-trade works, including any combination of trades. As a minimum, this must include: Joinery, Electricals (including door entry, TV aerials and electrical heating works), Plumbing, Painting, Building, Stonework, Roofing, Plasterer, Roughcasting, Glazing, timber windows and doors repairs and drainage works including jetting, clearing & camera works (note: this list is not exhaustive). The Scope also includes provision for out-of-hours cover and voids. Ad hoc Kitchen & Bathroom renewal void works; Cyclical Maintenance, Planned Renewal Programmed works and Medical Adaptations, and any relevant other works as required may also be included.

To be carried out in south west Scotland. Specific locations are Annan, Dumfries, Kirkconnell, Lincluden and Stranraer.

Also, to include:

EM Lighting Servicing

Blender Value Services

PAT

Smoke Detector servicing

EICRs

II.2.5) Award criteria

Criteria below:

Quality criterion: Quality / Weighting: 60%

Cost criterion: Cost of Service / Weighting: 40%

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24

This contract is subject to renewal: Yes

Description of renewals:

The Framework will be for a period of 4 years. It will initially run for 24 months, with the option to extend for a further 2 separate 12-month periods at The Association’s discretion.

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: Yes

Description of options:

As required under the scope of the framework

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

II.2.14) Additional information

See ITT

Lot No: 6

II.2.1) Title

Lot 6 - Southern – Single Trades

II.2.2) Additional CPV code(s)

50000000

II.2.3) Place of performance

NUTS code:

UKM92

II.2.4) Description of the procurement

R&M and Voids Single-Trade Maintenance

The Association reserves the right to award works to any single trade contractor who is appointed to any of the Geographical Area Single Trades Lots 2, 4, 6 & 8 as required, these are unranked Lots 2, 4, 6 & 8.

Interested single trade bidder are invited to be part of the Framework that will cover single trade works, (note: this list is not exhaustive) including: Joinery, Electricals (including door entry, TV aerials and electrical heating works), Plumbing, Painting, Building, Stonework, Roofing, Plasterer, Roughcasting, Glazing, timber windows and doors repairs and drainage works including jetting, clearing & camera works (note: this list is not exhaustive). The Scope also includes for voids, potentially Ad hoc Kitchen & Bathroom renewal void works; Cyclical Maintenance, Planned Renewal Programmed works and Medical Adaptations, and any relevant other works as required may also be included.

To be carried out in south west Scotland. Specific locations are Annan, Dumfries, Kirkconnell, Lincluden and Stranraer.

Also, to include:

EM Lighting Servicing

Blender Value Services

PAT

Smoke Detector servicing

EICRs

II.2.5) Award criteria

Criteria below:

Quality criterion: Quality / Weighting: 40%

Cost criterion: Cost of Service / Weighting: 60%

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24

This contract is subject to renewal: Yes

Description of renewals:

The Framework will be for a period of 4 years. It will initially run for 24 months, with the option to extend for a further 2 separate 12-month periods at The Association’s discretion.

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: Yes

Description of options:

As required under the scope of the framework

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

II.2.14) Additional information

See ITT

Lot No: 7

II.2.1) Title

Lot 7 - Highland – Multi-Trade

II.2.2) Additional CPV code(s)

50000000

II.2.3) Place of performance

NUTS code:

UKM6

II.2.4) Description of the procurement

R&M and Voids Multi-Trade Maintenance

A maximum of 2 contractors will be appointed to each Geographical Area Multi-Trade Lots of the Framework. The highest-ranking Bidder will not have exclusive rights to all R&M and Voids works under this Framework in Geographical Area Multi-Trade Lots 1, 3, 5 & 7.

The Framework will cover full multi-trade works, including any combination of trades. As a minimum, this must include: Joinery, Electricals (including door entry, TV aerials and electrical heating works), Plumbing, Painting, Building, Stonework, Roofing, Plasterer, Roughcasting, Glazing, timber windows and doors repairs and drainage works including jetting, clearing & camera works (note: this list is not exhaustive). The Scope also includes provision for out-of-hours cover and voids. Ad hoc Kitchen & Bathroom renewal void works; Cyclical Maintenance, Planned Renewal Programmed works and Medical Adaptations, and any relevant other works as required may also be included.

To be carried out in Highland area of Scotland. Specific locations are Alness, Fort William, Golspie, Invergordon, Inverness(Madras Court), Inverness (Montague Row), Nairn and Thurso.

Also, to include:

EM Lighting Servicing

Blender Value Services

PAT

Smoke Detector servicing

EICRs

II.2.5) Award criteria

Criteria below:

Quality criterion: Quality / Weighting: 60%

Cost criterion: Cost of Service / Weighting: 40%

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24

This contract is subject to renewal: Yes

Description of renewals:

The Framework will be for a period of 4 years. It will initially run for 24 months, with the option to extend for a further 2 separate 12-month periods at The Association’s discretion.

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: Yes

Description of options:

As required under the scope of the framework

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

II.2.14) Additional information

See ITT

Lot No: 8

II.2.1) Title

Lot 8 - Highland – Single Trades

II.2.2) Additional CPV code(s)

50000000

II.2.3) Place of performance

NUTS code:

UKM6

II.2.4) Description of the procurement

R&M and Voids Single-Trade Maintenance

The Association reserves the right to award works to any single trade contractor who is appointed to any of the Geographical Area Single Trades Lots 2, 4, 6 & 8 as required, these are unranked Lots 2, 4, 6 & 8.

Interested single trade bidder are invited to be part of the Framework that will cover single trade works, (note: this list is not exhaustive) including: Joinery, Electricals (including door entry, TV aerials and electrical heating works), Plumbing, Painting, Building, Stonework, Roofing, Plasterer, Roughcasting, Glazing, timber windows and doors repairs and drainage works including jetting, clearing & camera works (note: this list is not exhaustive). The Scope also includes for voids, potentially Ad hoc Kitchen & Bathroom renewal void works; Cyclical Maintenance, Planned Renewal Programmed works and Medical Adaptations, and any relevant other works as required may also be included.

To be carried out in Highland area of Scotland. Specific locations are Alness, Fort William, Golspie, Invergordon, Inverness(Madras Court), Inverness (Montague Row), Nairn and Thurso.

Also, to include:

EM Lighting Servicing

Blender Value Services

PAT

Smoke Detector servicing

EICRs

II.2.5) Award criteria

Criteria below:

Quality criterion: Quality / Weighting: 40%

Cost criterion: Cost of Service / Weighting: 60%

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24

This contract is subject to renewal: Yes

Description of renewals:

The Framework will be for a period of 4 years. It will initially run for 24 months, with the option to extend for a further 2 separate 12-month periods at The Association’s discretion.

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: Yes

Description of options:

As required under the scope of the framework

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

II.2.14) Additional information

See ITT

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

See ITT

III.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents


III.1.3) Technical and professional ability

Selection criteria as stated in the procurement documents


III.2) Conditions related to the contract

III.2.1) Information about a particular profession

Participation is reserved to a particular profession: Yes

III.2.2) Contract performance conditions

See RM Tender Document and KPIs

III.2.3) Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.3) Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement with several operators.

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2025/S 000-000492

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 06/08/2026

Local time: 12:00

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

IV.2.6) Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)

IV.2.7) Conditions for opening of tenders

Date: 06/08/2026

Local time: 12:00

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: Yes

Estimated timing for further notices to be published:

See ITT

VI.2) Information about electronic workflows

Electronic ordering will be used

Electronic invoicing will be accepted

Electronic payment will be used

VI.3) Additional information

Please ensure that you read the ITT relevant for the lot you are interested in.

NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=836674.

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

Community benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/

A summary of the expected community benefits has been provided as follows:

CB Clause for % contribution on Framework

(SC Ref:836674)

VI.4) Procedures for review

VI.4.1) Review body

Glasgow Sheriff Court and Justice of the Peace Court

1 Carlton Place

Glasgow

G5 9TW

UK

VI.5) Date of dispatch of this notice

07/07/2026

Coding

Commodity categories

ID Title Parent category
50000000 Repair and maintenance services Other Services

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
emma.hughes@key.org.uk
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

0800 222 9004

Lines are open 8:30am to 5pm Monday to Friday.

Rydym yn croesawu galwadau'n Gymraeg.

We welcome calls in Welsh.