Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
London Borough of Harrow
Forward Drive
Harrow
HA3 8FL
UK
Contact person: Mrs Lisa Taylor
E-mail: lisa.taylor@harrow.gov.uk
NUTS: UK
Internet address(es)
Main address: http://www.harrow.gov.uk
Address of the buyer profile: http://www.harrow.gov.uk
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
HIV Support Service
Reference number: DN820553
II.1.2) Main CPV code
85100000
II.1.3) Type of contract
Services
II.1.4) Short description
The London Borough of Harrow is intending to award a contract to Living Well International CIC
C/O Cantelowes Limited (existing provider) for the provision of HIV Support Services following
Direct Award Process C of the Provider Selection Regime (PSR).
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
730 813.86
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
The London Borough of Harrow is intending to award a contract to Living Well International CIC C/O Cantelowes Limited for HIV Support Services following Direct Award Process C in accordance with the Provider Selection Regime (PSR)
The total contract value over the 9 years (5 year contract with the option to extend for a further 4 years) is £730,813.86 and the contract will commence on the 1st August 2026 and expire on the 31st July 2031 - the Extension period is 1st August 2031 until 31st July 2035
II.2.5) Award criteria
Quality criterion: The existing provider is satisfying the original contract and will likely satisfy the proposed contract to a sufficient standard
/ Weighting: 100
Price
/ Weighting:
0
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The procurement falls outside the scope of application of the Directive
Explanation
The London Borough of Harrow is intending to award a contract to the incumbent provider in
accordance with Direct Award Process C of the Provider Selection Regime (PSR)
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
29/06/2026
V.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Living Well International CIC C/O Cantelowes Limited
1 Royal Exchange Avenue
London
EC3V 3LT
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 730 813.86
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 & Procurement Act 23 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to decision makers by 17th July 2026. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR
The decision for this award was made by cabinet members on the 11th June 2026
The Key Criteria used to assess the incumbent provider was the following as these were deemed to be most important.-Quality & Innovation-Value-Integration, Collaboration, and Service Sustainability-Improving access, reducing health inequalities and facilitating choice- Social Value
Living Well has consistently demonstrated strong performance against contractual requirements, delivering a high-quality, person-centred service that meets the needs of residents. This is evidenced by sustained positive feedback from service users and stakeholders, alongside measurable service outcomes.
A key strength of Living Well’s provision is its well-established and effective partnership with London North West Healthcare NHS Trust, which delivers the associated clinical services. This integrated working arrangement ensures a clear, seamless, and efficient pathway from HIV diagnosis through to ongoing clinical management and community-based support. The continuity between clinical and community services significantly enhances patient experience, supports improved health outcomes, and reduces fragmentation in care.
Maintaining the current provider ensures continuity and stability of service delivery, avoiding disruption to vulnerable service users and preserving established relationships and trust within the community. It also sustains effective multi-agency working arrangements that would be difficult to replicate within a short timeframe.
Taking into account the provider’s proven track record, strong collaborative partnerships, and the benefits of maintaining continuity of care, awarding the contract to Living Well represents the most advantageous approach for delivering high-quality, integrated HIV support services to residents
Any representations must be made to the Head of Procurement at the London Borough of
Harrow in writing to the Head of Procurement, Forward Drive, Harrow, HA3 8FL or via email
to lisa.taylor@harrow.gov.uk
Declarations and Conflicts of interest were assessed and none were identified
VI.4) Procedures for review
VI.4.1) Review body
London Borough of Harrow
Harrow
HA3 8FL
UK
VI.5) Date of dispatch of this notice
07/07/2026