Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Royal Borough of Kensington and Chelsea
The Town Hall, 8 Hornton Street
London
W8 7NX
UK
Contact person: Strategic Procurement
Telephone: +44 02073613000
E-mail: procurement@rbkc.gov.uk
NUTS: UK
Internet address(es)
Main address: https://www.rbkc.gov.uk
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Implementation of Amazon Connect Platform Licence
II.1.2) Main CPV code
72263000
II.1.3) Type of contract
Services
II.1.4) Short description
The Royal Borough of Kensington & Chelsea (RBKC) has awarded a Service Contract to PricewaterhouseCoopers LLP for the implementation of Amazon Connect platform licence. The contract was procured via Direct Award using the G-Cloud 14 Lot 3 Framework.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
550 000.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
UNITED KINGDOM
II.2.4) Description of the procurement
The Royal Borough of Kensington & Chelsea (RBKC) has awarded a Service Contract to PricewaterhouseCoopers LLP for the implementation of Amazon Connect. The contract was procured via Direct Award under the G-Cloud 14 Lot 3 Framework .
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The procurement falls outside the scope of application of the Directive
Explanation
This contract was awarded under a Crown Commercial Service framework agreement which was procured in accordance with Directive 2014/24/EU following prior publication in OJEU. Under Article 33, contracts may be awarded under a framework without a separate OJEU notice. The award was made by direct award in accordance with the framework terms and is therefore compliant.
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/07/2026
V.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
PricewaterhouseCoopers LLP
OC303525
1 Embankment Place
London
WC2N 6RH
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 550 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
GO Reference: GO-2026714-PRO-37408631
VI.4) Procedures for review
VI.4.1) Review body
Public Procurement Review Service
70 Whitehall
London
SW1A 2AS
UK
VI.4.4) Service from which information about the review procedure may be obtained
Public Procurement Review Service
70 Whitehall
London
SW1A 2AS
UK
VI.5) Date of dispatch of this notice
14/07/2026