Prior information notice
This notice is for prior information only
Section I: Contracting
authority
I.1) Name and addresses
Ministry of Justice
102 Petty France
London
SW1H 9AJ
UK
Telephone: +44 02033343555
E-mail: commercialfinancialservices@justice.gov.uk
NUTS: UK
Internet address(es)
Main address: https://ministryofjusticecommercial.bravosolution.co.uk/web/login.html
I.3) Communication
Additional information can be obtained from the abovementioned address
I.4) Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local subdivisions
I.5) Main activity
Public order and safety
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Provision of Compensation Claims Handling Services for HMPPS
II.1.2) Main CPV code
66500000
II.1.3) Type of contract
Services
II.1.4) Short description
This notice relates to the intention of an upcoming re-procurement of the Provision of Compensation Claims Handling Services for His Majesty’s Prison and Probation Service (HMPPS) via further competition under Crown Commercial Service (CCS) Framework RM6323 Insurance and Related Services 4, Lot 2 Claims Handling and Related Services which was established in accordance with the Public Contracts Regulations 2015 (PCR 2015).
Each year the Ministry of Justice (the Contracting Authority) typically receives in excess of three thousand new personal injury and other private and public law claims of varying degrees of importance, value and sensitivity. These emanate mainly from His Majesty’s Prison and Probation Service (HMPPS), for which it is responsible. The Contracting Authority will make wider use of outsourced claims handling, particularly in relation to the pre-action stage of such claims.
II.1.5) Estimated total value
Value excluding VAT:
1 610 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
66500000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Each year the Ministry of Justice (the Contracting Authority) typically receives in excess of three thousand new personal injury and other private and public law claims of varying degrees of importance, value and sensitivity. These emanate mainly from His Majesty’s Prison and Probation Service (HMPPS), for which it is responsible. The Contracting Authority intends to procure a claims handling service to support the efficient and compliant management of low value pre-action claims.
The Supplier shall provide a claims handling service for low cost pre action litigation claims.
The service to be provided shall consist of:
I. investigation by the Supplier of all claims received by them.
II. provision of advice and recommendation on liability and next steps
III. negotiation to reach settlement where possible, and
IV. settlement of liability and of compensation levels and costs.
The Supplier shall investigate all referrals, provide advice on legal liability and quantum and negotiate settlements either directly with the claimants, legal representatives, third parties or their insurers.
II.3) Estimated date of publication of contract notice:
27/08/2026
Section IV: Procedure
IV.1) Description
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
Section VI: Complementary information
VI.5) Date of dispatch of this notice
21/07/2026