Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
MONEY AND PENSIONS SERVICE
Money & Pensions Service Borough Hall
Bedford
MK429AB
UK
Contact person: Rob Price
E-mail: robert.price@maps.org.uk
NUTS: UKH24
Internet address(es)
Main address: https://maps.org.uk
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Commissioning Debt Advice in England
Reference number: 21-39
II.1.2) Main CPV code
98000000
II.1.3) Type of contract
Services
II.1.4) Short description
The contract [Notice identifier: 2023/S 000-000206] has been modified by way of the inclusion of an option (if needed) to extend the contract term by 14-months from 1st February 2028 to 31st March 2029.
https://www.find-tender.service.gov.uk/Notice/000206-2023?origin=SearchResults&p=1
The reason for the option to extend the contract (if exercised) is to allow the new National Debt Advice Services procurement (see UK2: Preliminary market engagement notice; Notice identifier: 2026/S 000-037729 - Preliminary Market Engagement for the Provision of National Debt Advice Services) programme to continue developing strategic and operational approaches to meet the evolving needs of the supplier market.
If the option is not exercised, then there are no financial implications, and the current contract award value remains unchanged. Should the option be exercised, the additional total value of the contract will be between £60m and £66m.
The Authority is satisfied that this modification is not "substantial" for the purposes of regulation 72(1)(e) of the Public Contracts Regulations 2015 (PCR). Taking each element of the test set out at Regulation 72(8) in turn, the optional extension (if exercised):
• is on the same terms as the original contract - there is no "material difference" compared to the original contract and no renegotiation of any key term of the contract;
• is on the same terms as the original contract and does not introduce any conditions which would have the consequences described at Regulation 72(8)(b);
• will not change the economic balance of the contract in favour of the supplier; and
• does not include the provision of any new services and so does not extend the scope of the contract considerably.
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
260 354 141.00
GBP
II.2) Description
Lot No: 1
II.2.1) Title
National Service
II.2.2) Additional CPV code(s)
98000000
II.2.3) Place of performance
NUTS code:
UKC
UKD
UKE
UKF
UKG
UKH
UKI
UKJ
UKK
II.2.4) Description of the procurement
Delivery of free to customer national regulated debt advice services that are available to anyone in England.
The contract duration is three years with two optional extensions of 1 year each.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
Yes
Description of options:
In addition to the existing two optional extensions of 1 year each (which are set out in the original contract), this modification introduces the further option to extend for a 1 year plus 2-month period.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 2
II.2.1) Title
NOT AWARDED - Regional Services
II.2.2) Additional CPV code(s)
98000000
II.2.3) Place of performance
NUTS code:
UKC
UKD
UKE
UKF
UKG
UKH
UKI
UKJ
UKK
II.2.4) Description of the procurement
Regional delivery of debt advice services - Lot not awarded and is subject to re-procurement
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 3
II.2.1) Title
Business Debt Advice Services
II.2.2) Additional CPV code(s)
98000000
II.2.3) Place of performance
NUTS code:
UKC
UKD
UKE
UKF
UKG
UKH
UKI
UKJ
UKK
II.2.4) Description of the procurement
The delivery of a free to customer regulated business debt advice service that will support problems with debts for which the individual is personally liable (regardless of the nature / purpose of those debts), to those who derive income form self employment.
The contract duration is three years with two optional extensions of 1 year each.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
Yes
Description of options:
Two optional extensions of 1 year each.
In addition to the existing two optional extensions of 1 year each (which are set out in the original contract), this modification introduces the further option to extend for a 1 year plus 2-month period
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 4
II.2.1) Title
Debt Relief Order Administration Hub Contract
II.2.2) Additional CPV code(s)
98000000
II.2.3) Place of performance
NUTS code:
UKC
UKD
UKE
UKF
UKG
UKH
UKI
UKJ
UKK
II.2.4) Description of the procurement
Delivery of a free to customer Debt Relief Order (DRO) administration service. This service is free to customers, save for the DRO application fee.
The contract duration is three years with two optional extensions of 1 year each.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
Yes
Description of options:
Two optional extensions of 1 year each.
In addition to the existing two optional extensions of 1 year each (which are set out in the original contract), this modification introduces the further option to extend for a 1 year plus 2-month period
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2021/S 000-016778
Section V: Award of contract
Lot No: 1
Contract No: 21-39-1a
Title: National Debt Advice Services
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
03/11/2022
V.2.2) Information about tenders
Number of tenders received: 5
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Gregory Pennington Limited t/a Money Wellness
02855061
Think Park
Manchester
M17 1FQ
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 71 930 725.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 1
Contract No: 21-39-1b
Title: National Debt Advice Services
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
04/11/2022
V.2.2) Information about tenders
Number of tenders received: 5
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
The National Association of Citizens Advices Bureaux
3rd Floor North 200 Aldersgate
London
EC1A 4HD
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 69 532 466.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 1
Contract No: 21-39-1c
Title: National Debt Advice Services
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
04/11/2022
V.2.2) Information about tenders
Number of tenders received: 5
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Money Advice Trust
04741583
21 Garlick Hill
London
EC4V 2AU
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 68 772 273.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 3
Contract No: 21-39-3
Title: Business Debt Advice Services
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
04/11/2022
V.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Money Advice Trust
04741583
21 Garlick Hill
London
EC4V 2AU
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 21 815 379.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 4
Contract No: 21-39-4a
Title: Debt Relief Order Administration Hub
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
03/11/2022
V.2.2) Information about tenders
Number of tenders received: 4
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Gregory Pennington t/a Money Wellness
02855061
Think Park
Manchester
M17 1FQ
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 16 958 839.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 4
Contract No: 21-39-4b
Title: Debt Relief Order Administration Hub
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
15/11/2022
V.2.2) Information about tenders
Number of tenders received: 4
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
The National Association of Citizens Advice Bureaux
1436945
3rd Floor North, 200 Aldersgate
London
EC1A 4HD
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 11 344 459.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
Precise information on deadline(s) for review procedures
Please refer to provided link:
https://www.find-court-tribunal.service.gov.uk/courts/royal-courts-of-justice
VI.5) Date of dispatch of this notice
22/07/2026