Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Staffordshire County Council
1 Staffordshire Place, Tipping Street,
Stafford
ST162DH
UK
Contact person: Clare Kinvig-Jenkinson
E-mail: clare.kinvig-jenkinson@staffordshire.gov.uk
NUTS: UKG24
Internet address(es)
Main address: https://www.staffordshire.gov.uk/
Address of the buyer profile: https://www.staffordshire.gov.uk/business/selling-council/procurement
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
IA3617 Communicator Guide
Reference number: IA3617
II.1.2) Main CPV code
85000000
II.1.3) Type of contract
Services
II.1.4) Short description
Communicator Guides offer support to Eligible Persons who have developed sight and hearing impairments, often as they get older. These difficulties can cause people to become increasingly withdrawn, depressed and isolated. With the right help, deafblind people can live fulfilling lives at home and in the community.
The Communicator Guide Service supports sensory impaired Eligible Persons within Staffordshire by providing suitably trained and qualified 'Communicator Guides.' The Service supports Eligible Persons either in their home or in the community in accordance with their Care Support Plan to achieve their agreed assessed outcomes.
The Communicator Guide Service support for each Eligible Persons will depend on their individual needs as stated in their Care and Support Needs Assessment and their Care Support Plan. The Service will to be delivered to meet the support needs of the Eligible Persons. The Service will be delivered within the Contract Area as defined in the Framework Agreement but ultimately will be Staffordshire wide.
Communicator Guide Support will be provided to the Eligible Persons through the most suitable format of Communication.
The Service's primary objective is to enable Eligible Persons to remain living independently and maintain a good quality of life, and to help them achieve their assessed outcomes, and to limit the extent to which a person's sensory loss detrimentally impacts on their life, and the lives of their family.
The delivery and intensity of the Service will be flexible to reflect the support that the Eligible Persons requires, and to enable them to meet their individual outcomes as set out in their Care and Support Needs Assessment.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
3 304 086.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
85000000
II.2.3) Place of performance
NUTS code:
UKG24
II.2.4) Description of the procurement
This Procurement is for a Framework Agreement between the successful supplier(s) and the Authority, to supply Services, as and when required under a Call-Off Contract. The Authority makes no guarantee as to the volume of business on offer and any figures / quantities / volumes given are indicative and are guidance only.
II.2.5) Award criteria
Quality criterion: Service Delivery Model
/ Weighting: 20
Quality criterion: Aims and Objectives of the Service
/ Weighting: 20
Quality criterion: Workforce
/ Weighting: 20
Quality criterion: Quality Assurance
/ Weighting: 10
Quality criterion: Eligible Person Views
/ Weighting: 10
Quality criterion: Case Study
/ Weighting: 20
Cost criterion: N/A
/ Weighting: 0
II.2.11) Information about options
Options:
Yes
Description of options:
The Framework Agreement will commence on 1st September 2026 and, subject to earlier termination in accordance with its terms, will continue until midnight on 31st August 2028. At the Authority's entire discretion, the term may be extended by Three (3) One (1) year extensions on the same terms for such period(s) in accordance with the contract.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2026/S 000-036837
Section V: Award of contract
Title: IA3617 Communicator Guide Service
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
22/07/2026
V.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Action Deafness Ltd
06706042
The Peepul Centre
Leicester
LE4 6DP
UK
E-mail: contracts@actiondeafness.org.uk
NUTS: UKG24
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 3 304 086.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Title: IA3617 Communicator Guide Service
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
22/07/2026
V.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Deafblind UK
02426281
167-169 Great Portland Street
London
W1W 5PF
UK
E-mail: Simone.jackman@deafblind.org.uk
NUTS: UKG24
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 3 304 086.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Staffordshire County Council
Stafford
UK
VI.5) Date of dispatch of this notice
22/07/2026