Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Royal Free London NHS Foundation Trust
Pond St
London
NW3 2QG
UK
Contact person: The Procurement Team
E-mail: rf.ppstenders@nhs.net
NUTS: UKI31
Internet address(es)
Main address: https://www.royalfree.nhs.uk/
Address of the buyer profile: https://www.royalfree.nhs.uk/
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
The Provision of Enhanced Virtual Care Project
II.1.2) Main CPV code
85100000
II.1.3) Type of contract
Services
II.1.4) Short description
Royal Free London NHS Foundation Trust sought to procure Enhanced Virtual Care Services.<br/><br/>The Service provides digitally enabled proactive care for people with complex long-term conditions who are at increased risk of deterioration and avoidable admission. A third party is sought to help deliver remote monitoring, structured clinical triage, personalised care planning, health coaching and medicines optimisation, with agreed escalation routes into primary, community, virtual ward and acute services.<br/><br/>The Authority intends to award a contract, following a Competitive Process, in accordance with The Health Care Services (Provider Selection Regime) Regulations 2023 (“PSR 2023”). For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
9 000 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
85323000
85100000
85323000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Royal Free London NHS Foundation Trust sought to procure Enhanced Virtual Care Services.<br/><br/>The Service provides digitally enabled proactive care for people with complex long-term conditions who are at increased risk of deterioration and avoidable admission. A third party is sought to help deliver remote monitoring, structured clinical triage, personalised care planning, health coaching and medicines optimisation, with agreed escalation routes into primary, community, virtual ward and acute services.<br/><br/>The Authority intends to award a contract, following a Competitive Process, in accordance with The Health Care Services (Provider Selection Regime) Regulations 2023 (“PSR 2023”), to Doccla UK Limited, based on meeting all key selection criteria and mandatory requirements. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award.<br/><br/>The approximate value of the contract is estimated to be £9,000,000, with the initial contract term running from 1st August 2026 to 31st July 2027 (1 year), and an option to extend for a further period of up to three years (1+1+1 years), subject to satisfactory performance and mutual agreement.
II.2.5) Award criteria
Quality criterion: Total Social Value Weighted Score
/ Weighting: 10
Quality criterion: Total Qualitative Weighted Score
/ Weighting: 60
Cost criterion: Key Criteria 2: Value
/ Weighting: 30
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. <br/><br/>The standstill period begins on the day after the publication of this notice. <br/><br/>Representations by providers must be made to the relevant authority by midnight, 3rd August 2026. This contract has not yet formally been awarded; this notice serves as an intention to award a contract under the competitive process of the PSR.<br/><br/>Decision-makers:<br/>Denis Enright - Director of Neighbourhood Health, Royal Free London NHS Trust<br/>Tara Sood - National Specialty Advisor, Urgent and Emergency Care<br/>Azhar Choudhury - Senior Management Accountant<br/><br/>No conflicts of interest declared.<br/><br/>Please contact Procurement with any representations.<br/>rf.ppstenders@nhs.net
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The procurement falls outside the scope of application of the Directive
Explanation
This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to the relevant authority by 3rd March 2026. This contract has not yet formally been awarded; this notice serves as an intention to award a contract under the competitive process of the PSR.
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2026/S 000-050965
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
21/07/2026
V.2.2) Information about tenders
Number of tenders received: 2
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Doccla UK Limited
12206481
184 Shepherds Bush Road
London
W6 7NL
UK
Telephone: +44 7769676855
NUTS: UK
Internet address(es)
URL: www.doccla.com
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 9 000 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. <br/><br/>The standstill period begins on the day after the publication of this notice. <br/><br/>Representations by providers must be made to the relevant authority by midnight, 3rd August 2026. This contract has not yet formally been awarded; this notice serves as an intention to award a contract under the competitive process of the PSR.<br/><br/>Decision-makers:<br/>Denis Enright - Director of Neighbourhood Health, Royal Free London NHS Trust<br/>Tara Sood - National Specialty Advisor, Urgent and Emergency Care<br/>Azhar Choudhury - Senior Management Accountant<br/><br/>No conflicts of interest declared.<br/><br/>In assessing proposals, the authority applied the below weightings to the key criteria to ensure the selection of a provider that best aligned with strategic priorities, delivering high-quality, cost-effective, and sustainable services. The key criteria were assigned weightings based on their importance in achieving the authority’s objectives.<br/><br/>The Authority has considered the 5 Key Criteria as set out under the PSR 2023:<br/><br/>Key Criteria 1: Quality and Innovation;<br/>Key Criteria 2: Value;<br/>Key Criteria 3: Integration, collaboration and service;<br/>Key Criteria 4: Improving access, reducing health inequalities and facilitating choice; and<br/>Key Criteria 5: Social Value.<br/><br/>These categories have been incorporated and extended specifically for this procurement into the following key criteria:<br/><br/>Key Criteria 1: Service Delivery Model & Clinical Approach (12.00%)<br/>Key Criteria 2: Value (30.00%)<br/>Key Criteria 3: Integration & Pathway Coordination (4.00%)<br/>Key Criteria 4: Patient Identification, Onboarding & Engagement (13.00%)<br/>Key Criteria 5: Clinical Governance, Safety & Risk Management (9.00%)<br/>Key Criteria 6: Workforce Model & Capability (9.00%)<br/>Key Criteria 7: Digital Platform, Data & Reporting (8.00%)<br/>Key Criteria 8: Outcome Measurement & Commercial Governance (5.00%)<br/>Key Criteria 9: Social Value (Climate Change, 5% and Community Integration, 5%) (10.00%)<br/><br/>Please contact Procurement with any representations.<br/>rf.ppstenders@nhs.net
VI.4) Procedures for review
VI.4.1) Review body
The High Court
The Strand
London
WC2A 2LL
UK
VI.5) Date of dispatch of this notice
22/07/2026